Fix Teams crash on Mac OS Catalina when USB headset is plugged in
On Mac OS Catalina (beta), Teams is crashing if a USB headset is plugged in. Teams goes to white screen, crashes, tries to restart, white screen, crash, then gives “glitch” error.
Community thread here with multiple people reporting same issue.
Andre Robitaille
shared this idea
11 comments
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nicholas lemay
commented
Like Bart Ducheyne, lowering Audio Midi Setup settings fixes it for me.....
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Michelle Nebel
commented
Is teams compatible with Apple devices. I have loaded it get a white screen and zero functionality.
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Bart Ducheyne
commented
I solved it, in "Audio Midi Setup" was set to 384 kHz, when switching back to 192kHz solved the issue.
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Anonymous
commented
Teams freezes on my mac catalina all the time, i dont have a headset. They tried to take over my computer on screen share and i did all the cache and nothing worked
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Tom K.
commented
Teams hangs whenever I have a USB logigroup speaker phone plugged in. This was not the case about 4 weeks ago.
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Andrew Hendrickson
commented
Greetings- This issue also occurs on 10.14.6. Teams is highly unstable until I unplug my USB headset (Sennheiser)
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Anonymous
commented
First connect USB cable, Teams got stuck, great...
Open MacBook preferences, search for Security&Privacy, go to privacy tab and search camera option, select camera and unlock chain. and it starts to work.
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Anonymous
commented
solution 1) don't use teams
solution 2) kill teams and restart it or kill it, plug in, then start -
Anonymous
commented
only happens on teams, other apps are fine
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Anonymous
commented
does anyone have a solution?
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Dustin Owens
commented
This seems like an Apple Bug not a Teams issue
