Access to personal outlook contacts from IP Phone (Yealink T55A, T56A, T58A)
When using an IP Phone like Yealink T55A, T56A or T58A teams edition you are able to access your global address book but you can't access your personal contact from outlook.
This is absolutely needed.
I have few phone numbers in the Contact list on the Yealink phone, only other people in Teams, but there are hundreds of contacts in my Outlook Contacts/address book. In Teams desktop, I can access all of them, but on the phone, I can only access the other Teams users in our org. That's pretty useless in a phone.
This problem is amplified by the fact that there's also no easy way to dial from Teams on the desktop Teams app and then transfer it directly to the Yeaklink.
Pierre van Wyk commented
This one is to Bruce Roberts... You REALLY need to test Teams Voice very well before migrating a large business to it. There are LOADS of missing features... LOADS
It doesn't seem that any attention is given to critical telephony features, but they at least change the Teams client interface every other week which is amazing seeing that nobody cares about it
Bruce Roberts commented
this is an important feature. I am new to the teams deskphones - is this a limitation here of this vendor's implementation of the phone - or something bigger for all Teams desk phones. I have Shoretel/Mitel VOIP now and i can't consider switching desk phones if the end users contacts are not searchable for dialing from the desk phone.
Did i choose the wrong initial test phone with T58A Teams?
First thing i was looking for on the phone..
What a cluster....From the Teams app a user can only see their personal contacts and people in their business, and no additional address books.
From a Yealink Teams phone, it is reversed. You cannot see you contacts, but can see the Address Books.
What a stupid solution, plus sort stops any work-around for users in Teams app, and users with no Teams app, and only a Yealink phone.
I was going to start selling Microsoft Voice but this puts serous doubts in my mind!
Eddie L commented
Seems counter productive that the personal contact list doesn't show on the ip phone. Using a VP59 Teams edition, and having to look up contacts first on the PC is painful.
Andrew Metcalfe commented
has this been sorted? looking at moving my phone system to teams to allow contact to be shown on phone when they dial in. looks like it may not be worth it?
How is it possible? It is an essential feature
I need this too.. is this a yealink problem or Microsoft problem??
I subscribe this request as well. It's really unacceptable after all this time that they are already busy with this!
Here the same Problem! Very bad for Business :-(
We think about roll back to a another System!
Christian Bauer commented
I have T58A and still depressed that there is no posibility to access outlook contacts like in the desktop app.
Would like to see this as well. The stunning lack of basic features for IP phones after the Teams migration (speed dial; expansion modules; personal contacts; dial from computer/BToE) is depressing as each quarter ticks by. First they kicked our feet out from under us with 3PIP, and add to the pain by such a slow release cycle. No communication on UserVoice from MS on this topic piles on the frustration. Even though we've moved a couple customers to the Teams phone platform, I'm so reticent to pitch it if they have experience with working PBX platforms.
Karolos Hoffmann commented
So, in the 90's it was possible but in 2019 with Yealink is not!
We are talking about a 200+ € phone that lacks the capability of having SOME sort of address book apart for GAL.
So in our o365 online enviroment i have to tell our users to see the number from Outlook, write it down and then dial it on the yealink crap! OR i can put my bosses wife phone number in the GAL!!!
I have bought T55A and seeing same limitation, this is a must have otherwise it's not worth having the desk phones, please implement ASAP !
Yep, I'm seeing same. iOS App and windows App both integrate with contacts, but the Yealink Teams app on phone doesn't.
Laurence Buchanan commented
I just got a T58A and cant access personal contacts which are available in my desktop teams. Looks like a limitation of the phone.