Staff per 30 minutes shouldn't include lunch and breaks
If I have a team with my customer support phone staff, I want to see the number of agents I have online during a shift. Right now, when viewing "staff per 30 minutes", I see a total of all staff, regardless of whether or not they are on lunch or in another activity. Lunch and other activities should not count toward the total staff available in that view.
Tom Boardman commented
I agree with Emma below. It also still calculates staff per 30m when they're set to vacation all day? This stupid!
Agreed - I have a team of people that I need available to answer the phone - availability tells me I have the same number of people throughout the day - this is NOT the case as some will be on lunch / break / training etc.. this is not suitable for this type of environment
Joe Gibbs commented
Agreed, we need to see available staff. This is especially needed in large call center or support centers. Even if the option for staff per 15 minutes would be helpful.
I have a customer who would also like this functionality to support their Call Center. Right now, this is holding up deployment of Shifts, as the Staff per 30 minutes is the total of all staff, regardless of when breaks are scheduled.