Replying vs New Message Confusion
Replying vs New Message
Many times throughout the day, members of our team either don't scroll down to see a reply button or just outright confuse the new message input field with the reply button and end up replying to a message and making a new thread. This has become increasing more frustrating and has created a bit of chaos in how our threads are organized. I highly recommend updating the UI to be more like slack in that way or pull out the new message input and make it into a fab button to prevent the confusion.