Modifications to do to the call park platform :
- a shared waiting list
- an icon «Phone» for accept the call rather than the code call to type.
- Custom waiting music.
- Anyone authorized needs to managed calls in the call park. (take and manage calls in the shared waiting list)
- No code required to manage calls
T W commented
The ability to make notes on the parked call would be immensely helpful, as well. Commenting who is calling, who it is for, what they want/need, etc.