MacOS freezes
Teams for MacOS would randomly freeze.
I can switch to it, but no windows with chats visible.
I have to force quite it and then re-open it to use it.
Latest MacOS 10.14.5 (18F132)
You have Microsoft Teams Version 1.2.00.13765. It was last updated on 20/06/2019.
Jaques le Roux
shared this idea
8 comments
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Trond J. Undrum
commented
Have the same issue with a Logitech conference system as other describes below.
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Irfan Dawood
commented
I also have the same issue, but I am not using any external cam or mic.
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Niels Cup
commented
Everything on my mac slows down or freezes when in a Teams call. Teams helper uses about 150% cpu!
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Gustaf Bengtsson Sahlström
commented
+1 on this, we're seeing the same... as soon as we disconnect the Logitech camera, everything runs as expected.
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Anonymous
commented
Having the same issues with our system. Using a Logitech conference system.
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Anonymous
commented
Same issue with Catalina in combination with Logitech Connect. I takes around 2 min. after the Teams UI is responding again. Tested with Polycom Webcam -> no problems. Really strange and annoying ...
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AdH
commented
We face exactly the same behaviour as the Anonymus User commented:
Connectinc a Conference speakerphone from Logitech and UI becomes completely unresponsive. After like ~ a minute Teams app resumes to work and tries to do all actions from clicks during the freeze.
Connected to USB2, macOS ver 10.15.2 , Teams ver 1.3. Update and cach error did not help.
In the System Error logs this error appears 2000 times
"error 16:21:45.901011+0100 Microsoft Teams Helper IOConnectCallMethod(kIOHIDLibUserClientDeviceIsValid):e00002c2" as soon as you unplug the conference system. -
Anonymous
commented
My Teams app freezes for ~ a minute every time I'm connecting a conference speakerphone from Logitech: UI becomes completely unresponsive. After like ~ a minute Teams app resumes to work and tries to do all actions from clicks during the freeze.
My Mac is 2018 MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports), macOS ver 10.15.2 (19C57), Teams ver 1.2.00.34155. It was last updated on 12/12/19.