We recently purchased the teams room system that includes the Crestron Mercury and having used Crestron previously we had high expectations. However we were rather underwhelmed to find that AirMedia, the second Ethernet port and hdmi in don’t work when the firmware is upgraded to the custom teams room firmware. We really must have these options so that teams room can meet the full use case for all of our conference rooms.
Your contractor needs to simply add a Crestron HD-MD4X1-4K-E to your system. HDCP and the codec is causing issues and you need to use the HD MD to turn off HDCP and connect all sources to it. Then select auto-switching on the HD MD.
Harald Steindl commented
+1! I hear you!
From my perspective MS is not keen at all to add these kind of 3rd party sharing technologies into Teams at all.
Not that I dont like Airmedia but many people would also like to use Barco, Kramer, etc. products. But since they somehow "compete" with the core MS technology I would not hold my breath.
Which is kind of sad....