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Display incoming caller Id when callers dial a call queue

Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.

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William Leung shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

11 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    The phone number does display on the call queue on your PC in Teams but not the Name of the caller. (both display when a USER number is called).

    Additionally, on the Teams IOS and Android Apps NEITHER shows up. It just says the name of the call queue is calling so you have no clue who it is if you are mobile.

  • Jan Tropp commented  ·   ·  Flag as inappropriate

    It is definitely necessary to service our customers to get the callers dial number of incoming calls through a call queue displayed. It is a very common feature of a usable telephone system. That it is not available is another reason why teams right now is not a recommendable telephone system.

  • Tino M. commented  ·   ·  Flag as inappropriate

    This is very important request as in the moment all incoming missed calls to a call queue will be lost without known caller Id - so there is no possibilitty to call back.

    Please implement this as soon as possible.

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