Display incoming caller Id when callers dial a call queue
Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.
Totally a must have
Michael Rainone commented
this is a must. please add!
Please Add This!
Our company really really needs it.
The phone number does display on the call queue on your PC in Teams but not the Name of the caller. (both display when a USER number is called).
Additionally, on the Teams IOS and Android Apps NEITHER shows up. It just says the name of the call queue is calling so you have no clue who it is if you are mobile.
stevie frisbie commented
This works for me on my computer. But my users are now requesting it be on their phones as well.
PJ Hanna commented
This is a must.
This appears to be working in my tenant now.
Rob Alexander commented
This has been requested by staff as they're not able to view who called.
Is there still no update on this issue?
Jan Tropp commented
It is definitely necessary to service our customers to get the callers dial number of incoming calls through a call queue displayed. It is a very common feature of a usable telephone system. That it is not available is another reason why teams right now is not a recommendable telephone system.
Tino M. commented
This is very important request as in the moment all incoming missed calls to a call queue will be lost without known caller Id - so there is no possibilitty to call back.
Please implement this as soon as possible.