Display incoming caller Id when callers dial a call queue
Incoming calls to a call queue should show the caller id of the person calling. It only shows the name of the call queue in Teams.
For the scenarios in this item and in comments, please make sure that your admin updates the firmware for your device.
We've noticed it's the way the upstream carrier is sending the numbers. 11 digit works fine 10 does not. We have a handful of numbers with mixed upstream carriers.
Chris Cooper commented
Displays both Caller ID Name and Number in Windows 10 App. Only shows name on iOS/Android Apps. Please fix ASAP.
Same issue here, we cannot see our phone numbers either
Scott S commented
Hello Microsoft - To add to the comments. If this could please be improved on... When the incoming phone number goes through the auto-attendant and then transfers to the end user, the caller-id doesn't show up on the screen for the end user. It just shows the phone number only. However, when the call is made directly to the end user the Caller ID does show up. I would assume most people like me would only want to give out 1 main business phone number. Is it possible that for incoming calls (from people outside of Teams) that the caller id transfers through to the end user?
This does appear to be a serious limitation of call queues using on-prem numbers (not MS-own numbers). It does actually seem to be a bug because the Caller ID is available in another area of the Teams Client software once you answer the call, the TAC call logs show the caller ID and in many cases when the call comes from an international location, the Caller ID works. If anyone knows anywhere that Microsoft acknowledge this bug and/or discuss a possible resolution that would be most useful.
Only being able to use Microsoft numbers is not useful at all because many organisations do not want to change their main number to a random one assigned by Microsoft.
MS please fix!
Don Wood commented
Same here. Please let me know how to display the original callers ID rather than the call queue name.
Jon Clarke commented
I cant believe this is a real issue - its so obviously not suitable. Needs a fix as a top priority.
Same issue here... Updates?
Alex, it has nothing to do with the device firmware. This needs sorting ASAP!!!
any updates on this ? we are selling MS Direct routing calling and getting asked about this weekly !
Just tried an hunt group last week, as per previous comments caller ID not passed to desktop teams application or desk phone. Only direct dial numbers to end users seem to pass caller ID information. Any update on fix timeplease?
Matthew Nunns commented
This is required to be able to sell the service into UK companies and is something all other phone systems have as a feature, please make this a top priority!
Nigel Box commented
Come on MIcrosoft - This is a major fault and has been outstanding long enough now. Get it fixed before people start losing faith in your product.
Oh and Alex......It has nothing to do with the device firmware.
How can this still be an issue - as a MS Partner we can't roll out Phone System to customers because simple functionality is not working!
Andrew Herbert commented
Cannot update firmware, this is happening within Teams client on PC. Same as below from Flippo.
"Incoming calls to a call queue should show the caller id of the person calling, but in my case, it shows "ANONYMOUS 26669687" and only when the agent answers the caller id is showed. I've have no problem with AutoAttendant."
There are any news to solve this problem?
Incoming calls to a call queue should show the caller id of the person calling, but in my case, it shows "ANONYMOUS 26669687" and only when the agent answers the caller id is showed. I've have no problem with AutoAttendant.
Please fix this soon.
Still no names showing for the numbers dialing in for call queue's or call groups. We need to have this set up asap.
Such basic functionality, really should be highest priority.
We see this problem even when just using headsets with Windows based Teams native client apps and have not tried with handsets.
It’s difficult to sell or recommend this without caller ID on call queues working as expected for Direct Route Teams Calling solutions.
Caller ID works fine when using Auto Attendant to handle calls as the AA answers the call and gets the caller ID passed into the Teams system so it’s able to display it to the endpoints.
This needs sorting ASAP
Regarding the timeline, I was told the target was Q1 CY2021.