Allow remote control to work after UAC prompt
When you start screen sharing session and this is happening regardless of OS platform. When user that is sharing screen is on Windows machine if at any point during screen share user get prompted by UAC to execute something as administrator, anyone who is remotely controlling machine at that point loses control. After this prompt remote user can still move mouse but cannot click anything and what has to happen is you have to stop sharing and start new screen share.
What should happen is if you remote controlling someone's machine through desktop sharing and UAC comes up, after that prompt remote user should still be able to click and control remote machine
In order to transition all meetings to Teams from another platform, we need remote control feature enabled.
Pratheesh S commented
This feature should be implement on a priority basis. It would be really helpful.
Maybe it's worth merging this request with the following one, which has a few more votes already?
Hans Dickel commented
This is an obvious need for Teams to have the keyboard and mouse control work for applications with UAC. There are times when doing a technical presentation (in addition to support) on another user's machine that this would be useful (and is necessary). While COVID-19 makes this even more mandatory, it should have been made available long before this. :-)
David Guan commented
We do need this feature to support our remote support work as IT operations team. It is frustrating to keep losing mouse control over remote sessions with the end users and having to ask them to help click the mouse or close the window so the mouse control can be resumed.
For time being we have to move to other alternative options like TeamViewer however we are expecting this feature can be supported in the future Microsoft Teams release as earlier as possible.