multiple phone numbers
It would be nice to be able to assign more than one user number to a single user. Call qeues are not always a suited solution. E.g. if the user needs to dial out with different numbers.
Anonymous
shared this idea
88 comments
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Frank Ziehmann
commented
PrivateLine works in SfB onPrem well, absolutely necessary for Boss/Admin constucts.
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Jon
commented
Yes, this would be helpful for many reasons. One reason is that sometimes you have a user who leaves the company and you need to temporarily assign their phone number to another user, while you fill the spot.
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Tom
commented
There is a workaround for this. Create a secondary account and assign either a phone or CAP-license.
Then add the other user to the delegates of the newly created account.Yes, I am aware that you use two licenses this way.
CAP-license is easier to manage because you don't need any other o365 licenses.
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Anonymous
commented
Yes. This would be very useful!
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Anonymous
commented
This would be very useful for me.
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Anonymous
commented
Please, make this a thing! This is not a feature. Teams can then be like the rest of the big 3, Cisco, Avaya, Mitel!
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Anonymous
commented
Please, make this a thing! Teams can then be like the rest of the big 3, Cisco, Avaya, Mitel!
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David Billins
commented
We NEED this in or organization. We are attempting to roll out Teams Voice to our enterprise and solving for this use case is hindering our progress.
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Joshua
commented
this would be a good feature
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Anonymous
commented
Would be great, I currently have my switchboard extension number on teams. Would be great to also have the main switchboard number which then could be managed by my teams account.
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Kyle
commented
need to be able to handle multiple phone numbers for a work environment...hello?....work number and a cell number.....
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Damian Currier
commented
I just stumbled on this thread, it is a very important feature we would use in the current business model. Working in the times of Corona and COVID-19. Let's see if we can make this happen.
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Rayzavs
commented
This would be a Great Feature add!!!
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Anonymous
commented
This would be a Great Feature add!!!
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Tobin Kulangara
commented
This should be a basic feature
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Nik Jones
commented
Some of our business units run as multiple different brands. Auto attendant and call queues are work well for incoming calls, BUT we would like the option to select the relevant number for the outgoing call so that the customer know who is calling them back etc.
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Seth
commented
Come one now! Yes, need this. Simple. Have main numbers, multiple ones that go to the same AAs need it to respond to. Once again, back to having to do some rig of creating a fake user with additional licensing to forward to another line.
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Anonymous
commented
Essential!
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Anonymous
commented
If I provision an interim number in Teams and users start handing that number out. Then I port their actual main number over and switch it to apply to the auto attendant resource group, we still need that interim number assigned to the main line. Seems the only way to accomplish this right now is to either create a fake (licensed) user and setup forwarding on the interim number to the main line, or create a new resource group, assign the interim number, and create separate auto attendant referencing the call queues
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Anonymous
commented
Some users need to send call with a different caller ID than their individual phone number.
CallingID substitution (using policy) is possible only with a Microsoft Service Number, not a Direct Routing number, which is a major restriction.