I suggest you ...

← Public

multiple phone numbers

It would be nice to be able to assign more than one user number to a single user. Call qeues are not always a suited solution. E.g. if the user needs to dial out with different numbers.

698 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

111 comments

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Alain de Galembert commented  ·   ·  Flag as inappropriate

    Requested by many of my customer for their international development, for specific 'call center' situation ... Multiple use cases

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any news on this MS? Idea was posted in 2019.

    CB is right, We have users who work in multiple countries as well.
    Thank you,

  • Anonymous commented  ·   ·  Flag as inappropriate

    Any new on this, idea was posted in 2019?

    CB is right, we have users in multiple countries as well. Call queues is not a solution.

  • CB commented  ·   ·  Flag as inappropriate

    We have users who work in multiple countries as well. This is a significant limitation.

  • Scott commented  ·   ·  Flag as inappropriate

    we have sales staff in the US and UK who need multiple numbers assigned depending on what country they are in or focussing on and this would be a brilliant feature otherwise we may need to look at alternative solutions

  • Chris commented  ·   ·  Flag as inappropriate

    It's a standard phone system capability supported by historical PBX systems and all modern VoIP systems that I've seen. At the moment Teams Voice seems to centre around the user having a number rather than Numbers being available to the System/business, to be configured as necessary.

  • Gene Reynolds commented  ·   ·  Flag as inappropriate

    I am based in the UK but also have USA customers and it would be helpful to have a US and UK number to allow my clients to contact me easily.

  • Darius Lovitt commented  ·   ·  Flag as inappropriate

    this is essential for phone call continuity and handling calls to a user's number that is no longer with the company.

  • Anonymous commented  ·   ·  Flag as inappropriate

    We are moving to Teams voice and currently have multiple incoming numbers assigned to our operator. We need to maintain this type of setup in the Teams system.

  • DPHBD commented  ·   ·  Flag as inappropriate

    Perfect example - my company just terminated an employee that has Teams voice and an assigned online number. I don't want to have to keep paying for this user's E5 to stay active so you can do a forward all calls to a different user, and to do the call queue trick you have to have the number converted from user to service. Guess what? When I hire this person's replacement, now I have to undo all that and convert the number back. Please just give us the ability to assign secondary numbers so we don't have to jump through hoops to accomplish something that should be pretty straightforward.

  • Wiesenator commented  ·   ·  Flag as inappropriate

    Every simple PBX supports multiple phone numbers. It is a shame MS does not manage to implement this since 2019,

← Previous 1 3 4 5 6

Forum Home

Reference Information for Teams

Public: Calling

Categories

Feedback and Knowledge Base

(thinking…)

More Teams Information