Open Dynamics 365 contact / account based on incoming call
Open contact / account card (Dynamics 365) in teams for person / account that is calling in. See important information, make notes or follow up activities.
Andrew Hodges commented
Most new customers expect this to be a feature.
Chris Smith commented
This is a critical feature for partners selling Dynamics 365 Customer Engagement!
Alex tech commented
Several phone systems have this function to display the CRM entry for that number automatically when a phone call comes in. It would be nice to have Teams to do the same.