blocked auto attendant
Discovered by accident today the following: A Teams user blocks an external number. If that external number calls the user's DID directly, the call eventually gets disconnected without the Teams user being aware of anything. However, if the external caller goes into an auto-attendant and then chooses that particular Teams user, they get transferred and then can ring and leave voice messages the same as if they were not blocked. Is this expected behavior? Maybe there is another way that the number should be blocked on the back end side of things.
We have also discovered this issue as well. Most of our call flow uses auto-attendants and call-queues. In our case, an individual is able to harass our employees simply by calling our main office line. The "block" feature is completely useless if it can be so easily bypassed.
This is a bug that needs to be addressed quickly.
We have a someone calling that is harassing our receptionist, this person should not be able to bypass blocking by calling the autoattendant.