Often, the <--Reply appears hidden behind the "Start a new conversation" field. This results in forking conversations rather than keeping all under a single topic thread.
Could the Reply button move out where we already expect to see Conversation tools?
Martin Dreyer commented
There's another request in for this with way more votes and it's being worked upon :-).
Martin Dreyer commented
Oh, man, I am asking multiple people every day to go delete their new conversation and rather reply to original thread. It's because the natural place to start typing is in the new conversation box, especially when the in-thread Reply option has scrolled away to become hidden (very common).
Please, please, fix this.Maybe it doesn't affect you in very high resolutions but it certainly affects a lot of our folk.
This happens again and again and is absolutely catastrophic in terms of notifications as messages are constantly getting missed because users are accidentally creating new conversations instead of replying to conversations in progress.
I know training could help with this, but users who are in high-pressure situations need a more accessible solution for replying to threads.
Alex H commented
I came here for this. The tiny "reply" button in conversations is way too easy to miss for those who are not familiar with the UI.
I make this mistake myself at least once a month and i'm in Teams every day.
Tim Bourguignon commented
This is a nightmare. In our "small" 100 person organization, there isn't a day where no accidental discussion-fork happens.
90% of the problem is that when reading something, you either don't scroll down enough to see the "reply" button, or you simply oversee it because your brain focuses on the edit-box that is already visible below... which creates a new thread.
Please do something. For instance, you could hide the "new thread" edit box behind a "create new thread" button. That would mean 1 click more in order to create a new thread. But it would render this problem basically non-existent.
I totally support this request. I would add that it's not even a question of habit: you can totally do the mistake even if you're used to Teams.
I would vote in favor of a "New message" button, on the bottom right corner, similar to what we have in most Android apps. Or adapt this to be more coherent with the other MS apps, the main idea is to have a dedicated button.
Donnie Funderud commented
I have shared this in other points as well. This is a major headache and hopefully can be addressed sooner rather than later.
I agree with a more prominent reply button and also changing the "Start a new conversation..." field in a way that won't be confused with replying to a conversation thread. Maybe a button instead to start a new conversation?
Gary R commented
Fully support this idea, we have a large number of Teams users in our organisation and there are repeated instances of people clicking on the new conversation field instead of reply. I think the Reply button should be placed to the right or made more prominent, it's directly above the New conversation field and it's very easy to mistakenly click on the wrong one.
I think there should only ever be a single text-entry field. When I reply, either accept the input in the main sticky text entry field at the bottom of the window, OR hide that field and it's controls while the reply field is active and available. I see an ongoing UX issue with explicitly selecting to Reply via the CTA, then the system invalidating that selection because I clicked on the ALWAYS PRESENT text-entry field where I usually enter text.
Forking conversations cause major headaches during a major incident where many people are responding quickly. Making it easier to reply to a current thread would be a big bonus.