Accepting calls to call queue in MS Teams
• When someone calls the call queue and clicks on the headphone to "accept" the call in MS Teams everything works fine.
• If someone calls the call queue and DO NOT click the headphone in MS Teams, but outside (as in the attached picture),
then the call seems to be accepted, HOWEVER
o The call was not put through
o It does not even ring with the other participants.
o The caller is still waiting for someone to answer the call
o But this is only with call queue calls like this: if someone calls me directly and I click on any area, I take the call and it works.
Are you seeing this behaviour with all your call queues? In my experience, this is a bug that's crept in with the call queue creation. I would suggest you delete the queue and re-create it. I see this post has been here for some time and I would imagine you've already sorted the issue, but since I see no response I figured I'd post as I've had a similar issue and re-creating the queue sorted it out.