Enable Remote control for external contacts(Guests) when you share your screen
Right now, if you have a Meeting with someone that is not part of your Tenant, you only can share your screen to present what are you seeing at your screen; but if you want that the guest could take remote control of your screen this cannot be performed.
Please enable remote control for external contacts (Guest) in order to use Teams instead of Join.me or Teamviewer
In the desktop client, guests are able to take remote control of your screen. Currently, Guest control via the web browser is on the backlog.
This is such an important feature to have access to! With online interviews mostly all that happens now, this is crucial!
Neil Counsell commented
>>> Currently, Guest control via the web browser is on the backlog.
This is an important feature and was available in Skype for Business. Other products have this feature. It needs to be introduced soon for Teams for it to be seriously considered for our firm. We cannot expect our partner firms or important customers to take out a yearly subscription perhaps because of only one meeting for a project.
Obviously if the product was free for all users, then we would not have a problem, but we are commercial users ...
Please try and raise the profile of this problem / Topic
We need the option to request remote control of our guest users computer that are using the web browser.
We need to ability to allow remote control to external contacts via the web client as installing the Teams client is not an option.
Still not working! All policies are set right in the teams admin center but the "request control" button is greyed out as an exernal user - tested in the 32- and 64-bit teams application version!
Help Center commented
Still waiting for this feature to allow guests outside of the org to become presenters. Other platforms allow it.
Please add this essential to the browser.
Alv Skjellet commented
Same here as many mentions, all options are set correctly in Teams Admin, but still are the option with "Request Control" grayed out. Microsoft? Any comments....?
Mike S commented
What options need to be allowed to make this work? I have enabled "Allow an external participant to give or request control" on Teams Admin>Meetings>Meeting policies>Content sharing, however a guest still cannot 'Request control' of my shared screen as the option is grayed out.
Bryan A commented
Using the browser for guest control is crucial for us as well. Our users are not able to install the app. Using the desktop client it also did not work for us.
Eddy Veldboer commented
Please make it possible for guests to allow remote control of their screen to the organizer of the meeting. This would reduce the need for 3rd party apps like log-me-in and Teamviewer etc.
We're having the same issue. Everyone is using the Desktop Client, but the option is disabled and greyed out. Everything has been enabled correctly in the admin center.
"In the desktop client, guests are able to take remote control of your screen. Currently, Guest control via the web browser is on the backlog."
It doesn't work either with the desktop client! Guests cannot take control. Only members of your TEAM can.
If not solved, TEAMS is a useless product.
Guest control is not enabled by default! This is madness for companies who need to help their clients in other tenants. We are supposed to change from SfB to Teams but this is the turndown feature that is blocking it.
EOL for Skype For Business Online is coming up soon. Our business currently utilizes the SfB for the remote control feature since it easier for the client to join the meeting. With Teams, which we prefer, its easier for our clients to join via the web then having to download the desktop client and login. Since web client doesnt support the remote control we have stuck with SfB.
We would like to switch completely to Teams for client interactions, but this is one factor affecting this move.
I have checked that remote control for guest users is available if they use the desktop application. In the meantime, I will do it in this way.
We need this feature to complete the migration from Skype for Business to Teams. It should be implemented as soon as possible, please.
Eric King commented
Currently (for me at least), Guests who join via the Teams app are able to be granted control of a shared screen but cannot be granted control if joined via browser. Being able to do so via the browser would be beneficial.
philip Chiarappa commented
I think this is a must. It worked before in Skype and needs to work in Teams! The only reason for this is if they are looking to add that on as a service and make us pay for it. This worked before in Teams too. Then one day it just stopped. We already have to pay for a conference number.
Teams is not the easiest to use. If we have to pay for this function we will just go use a different service altogether.
Mazin Abou-Seido commented
Great idea. It should be both ways, guest give control to host and vise vera. Thanks.