Option to block unsolicited 1-on-1 chats or opt out of unsolicited 1-on-1 conversations
There are approximately 20,000 students in our school. A major concern with providing Microsoft teams in classrooms is that students can spam each other and start unsolicited chats. One of these 3 options will solve our problem:
-Ability opt out of unsolicited chats
-Ability to block unsolicited chats
-Ability to hide students so they can't be searched
Staff and instructors are on the same tenant so toggling off 'Allow users to chat privately' also denies staff from 1-on-1 chatting so this option will not work for us.
We have a small lean IT group that folks who demand instant answers just add us to conversations without agreeing to it. Even if you remove yourself from the group chat they just add you back. I call it “IT Crowd Sourcing”. So our options are limited in preventing this.
Chris McEwen commented
We use a helpdesk administrative account for creation/management of Teams but we don't want to do support ticket intake via Teams chat. Nonetheless we are seeing a lot of people chatting at our helpdesk rather than use traditional support means.
We need to do any or all of the following:
Auto-respond to user instructing them how to get help.
Set out of office message that only applies to Teams that can instruct how to request help.
Simply reject chats sent to that 'user.'