Reduce agent alert time in Phone System
It would be very useful to reduce/remote the AgentAlertTime minimum which is currently 30 seconds. This would allows admins to match a Call Queue and Attendant timeout periods which have a min. 0 seconds.
At present a PSTN call signalling sits with an agent(group) for 30 seconds before performing the timeout action regardless of the attendant/queue timeout duration.
When the primary number in the call group is engaged it makes no sense to have a delay before it rings on the next phone in the group, in our busy News Desk environment, media sources are hanging up as their calls are not being answered quick enough, so needs to be minimum 0 seconds.
We need to have this feature asap Microsoft. The phones need more attention from developers.
Mike Russell commented
Yes, please. And since Serial Routing does not allow us to chose the order, if we want to ring a set of users in a specific order, they each need to be in a separate group. And right now, the minimum amount it will ring is 30 seconds per group. That is a horribly long time if you have a few groups strung together.
Please make the minimum AgentAlertTime be as low as 10 seconds, as it is in SfB RGs.