Replying on thread is confusing. Most of the time people end up starting new conversation. Implement better UX.
Replying on a thread is confusing. Most of the time people end up starting a new conversation. Implement better UX.
Jessica Barcelo commented
So many times coworkers are starting new conversations instead of replying to the thread we are discussing which leads to difficulty linking those one off messages that are not attached to the original conversation. I think that if the start new conversation were off to the side in like a little bubble that you literally need to click on to expand and see all of the edit options/emoji/etc would help to alleviate this issue. For example how the Join a team has a little symbol in front of it. A different symbol could be used and once you click it then it would open the text box to start a new conversation.