Teams freezing during screen sharing
Screensharing during Teams conference meetings occaisonally causes the sharer's Teams to freeze lately. Have to restart computer to use Teams again.
Brent Tracy commented
We are having the same issue with the Excel desktop application freezing when sharing in Teams. This is a big issue for us.
Go to settings ->General ->application. and check 'Disable GPU hardware acceleration'
That has resolved the issue at least for me now.
Dominic Varkey commented
We have seen this issue for many users while sharing documents in excel, word etc , irrespective of version of windows or Teams
MS recommendation to install the July 17 patch is not resolving the issue .
However share screen usually works without issue
The same issue happening for the users in our organization.
Workaround: Share the screen instead of sharing the excel or any office application.
Edwin Yang commented
the same issue happened to me when i'm sharing Excel file. PLEASE FIX!!!!
After few minutes of sharing of my screen, people are saying that I freeze.
Sometime it's instant.
The voice is still working.
If I hangup Teams does not respond anymore - I need to kill it in the task manager
My laptop is a lenovo core i7-8550u 24Gb ram - win 10 ver 18362.778
I recently upgraded and clean everything i could - bios - drivers etc..
I tried with and without GPU hardware acceleration.
I downloaded my logs with ctr_alt_shift+1
We are seeing the same issue. Also using Lenovo Laptops.
Andre W commented
so annoying, it keeps crashing
Manoj KS commented
Same issue with me. When i am in a group call and when one of colleague shares his screen the teams freezes after few mins. The whole system freezes too because of this. Kindly provide a solution. I use remote desktop through a vpn during this lockdown.
Todd Kelso commented
How can this be possible since Excel and Teams are both MS products - fix it!!
I've had the same issue of the computer crashing and requiring a reboot when screen sharing. Where are you MS help??
Joseph Calvo. commented
We are having this problem on a customer that has office 2013 Pro Plus VL and Microsoft Teams, the problem happens when he is on a meeting and start to share an excel document on his screen.
The Screen does not respond and the document also have the same issue at the same time.
[Deleted User] commented
same. teams just crash down when I try to share my screen. one specific thing in my case, it goes well when I reboot for few mins and start to crash after for a while. every time same thing happened.
MSTeams Team FAIL -
I have not seen one comment from the MSTeams team....
Nice Work MS....
Same issue, I have even format my whole PC and it still happens. When connected to a meet call with the whole PC freezes and need to do a hard restart.
EIZO AKIYAMA commented
Me too. Significant problem when Sharing PDF documents.
Nicholas van der Schyff commented
my CEO is having the issue when others are presenting to him, only way to get it back is to disconnect and reconnect
Significant problem when Sharing PDF documents.
Donato Brea commented
Some users are reporting same problem while sharing Excel document.