Support on-call shifts.
I would like to create an on-call schedule for employees who are required to be on standby for multiple days. Shifts can currently be a maximum of 23h and 45min long. This prevents the creation of on-call shifts that routinely last for weeks.
Suggestion: Support multi-day shifts, full 24h shifts, or support on-call schedules natively.
JD
shared this idea
29 comments
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Anonymous
commented
The ability of an 'on-call tool' to redirect a short code to someone's mobile number would also be useful. That link would need to be changed depending on who is on-call. I.e. I dial 888 from an office phone (or Teams) but get connected to Fred/Freda who is currently on-call. Dial 888 next week and get connected to Charles/Charlotte.
All the components seem to be there and this would be incredibly useful.
Tying the plan into Outlook would allow users to quickly see when they are on-call.
Notifying staff of changes to the plan would also be very useful (e-mail, SMS, via Teams....) -
Jess
commented
We created a custom option under Requests called time off for designating call shifts. They can then be requested by the employee or assigned by the manager.
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AC
commented
It is possible to create an Azure Automation Runbook and with a help from Microsoft Flow keep updating the Auto-Attendant daily with a new "external operator" derived from a phone number assigned to the OnCall shift.
More details at https://blog.mcsm.im/teams/2020/11/07/on-call-call-routing.html
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Anonymous
commented
Something like this would be essential to keep information in the same place. There is already a calendar feature in O365 that could be tied to this, but even if Shifts would add support, like for multiday 'shifts' such as a weekly on-call schedule and think a bit broader scope to say support multiple regions (with multiple people being on colliding shifts resp. to a follow the sun support model), that would be truly useful. Don't forget periodicity though, e.g. a team of 20 rotating on-call with same person being on-call every 20th week, etc..
Is anyone looking at this from MS?
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Richard Lalor
commented
We currently use this in another program however I would like to switch to shifts. Not having this prevents the switch. As an aeromedical emergency service provider, at times I have engineers on-call during their normal off-shift. There are no hours set against the shift code and they are paid an on-call allowance, and then paid additional rates if they are called in.
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JD
commented
I just searched for how to do this and found my own feature suggestion! Lol. I can't believe how much support is behind this idea. Thanks for the comments
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Charlie H.
commented
Definitely, definitely could use this. We have a week-long on-call rotation. This would be especially great if you could do an @oncall so you can ping that person without needing to know who is on-call.
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Anon
commented
We just put up teams as our prime contact center for our helpdesk, only to realize that we cannot schedule an on-call feature in between office hours. I didnt even want to go through the hazel of managing Shift, but sure hope this will become a feature in the future. I still implemented Shift for being a nice planning tool, MORE team integration please.
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Ed Carson
commented
I agree with Anna -- we're currently doing it this way as a "time-off" category. However, time off is not included in the import/export capability. which makes it a bit painful to maintain. Ideally, you could export -- make necessary modifications in excel & leverage that for import. (unfortunately, the export doesn't create a file suitable for import)
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Anna Territo
commented
For anyone who might still need the ability to add an on-call schedule, I wanted to share our workaround. We added an option in the "Time Off" that is called "On-Call" so that we can book week long periods and simply add those to our shifts calendar in addition to the normal shifts for that individual. Hope that helps someone!
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Kmont
commented
I am looking in to Shifts now for oncall scheduling and now see that it doesn't work for this.
What do you all use in replace of Shifts? I would really like it to be in Teams so we are not adding yet another App or calendar to Outlook, etc. -
Susie
commented
+1 I'm pushing to use Shifts at work to manage our on call staff - of which we have two rotations of on call and an escalation on call. But as our shift runs for a week, the amount of admin to update and import is a genuine barrier. It would be great to have a shift that extends to multiple days, but not a fixed week length so that we can deal with public holidays on a case by case basis.
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Jay A
commented
Looks like this is done now.... Microsoft?
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Anonymous
commented
I agree with everyone else. I like the detail Anonymous stated on March 25, 2019. with the addition of the ability to swap individual days, not only the entire week\month long oncall shift .
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Ed Carson
commented
This is already possible (sort of) - set up a request category for "oncall". These can be set as "all day" events.
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Chris
commented
This isn't already possible? What an arbitrary limitation. By not having multi-day support, this renders shifts useless to our organization
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Alex
commented
+1 The hospital I work for would definitely benefit from this functionality
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Anonymous
commented
+1. Shifts can be so much more! Definitely need the Oncall shift capability!! Please!!
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Tam Boucher
commented
This would be SO useful to a large number of organisations. I know sometimes these things aren't always as easy as they might appear but this really does seem like a no-brainer.
Come on Microsoft! -
Mark McCoy
commented
On-Call shifts are critical for us, as is the ability to have someone "cover" for the on-call person if they are temporarily unavailable.