Need accurate count of attendees of a Live Event
Currently, when in a Live Event the Producer window shows 0 attendees, even when there are attendees.
The attached file shows that it says 0 attendees when we do have some. Tested this on multiple events with multiple users.
We need this to be accurate.
Raul Botero commented
Very much needed accurate count to provide to senior management after important events. Is difficult to explain why the discrepancy. Even if there are double counts, the report shows who attended and filtered by joined people only. Even with this filtering the report shows higher than the count showed in the producer's Teams Live screen while the call is in progress.
Justin McClain Hive Streaming commented
Hive Streaming offers this plus many other high level analytics on your Teams Live Events. Feel free to reach out to me on LinkedIn
Neville Billingham commented
We currently run internal events only and find duplicated entries when we know the users sat through the event in one go with no connection losses.
Last event logged over 550 when in reality is was 186.
We need these to be accurate.
Gregg Walters commented
Does attendees include presenters and producers?
You have to convert the utc column to your local time in a new column, then filter on your newly created column on the start time and end time of your event. You can add 30min before actual start time. This is not mentioned in the regular documentation, but i found out on this youtube video:
Also, how are names/email addresses captured in the attendee report? We just had a Live Event and the report is fine enough (I can scrub for unique users not a problem), but in my testing, names and emails aren't always captured (I have joined several extenral LE and have never manually entered in my email or name.. is it captured automatically?). I'd love to know how this is done, so I can accurately report back to my co-workers with an accurate report on who attended. Also, what if the event link is shared with others.. are those folks captured in the report?
I don't know how to submit a ticket but I also have the same issue.
Teams live event: the attendee engagement report does not provide an accurate record of who joined the event - it shows any external attendees as blank names/emails. Only internal attendees show in the engagement report.
We need to know the names and emails of the external attendees - whether this is provided during the event or after.
This is a standard analytic that should be provided by any virtual event provider.
I also currently have a ticket raised with MS as in point 3 mentioned below, the current report shows multiple login/logout results for each attendee. They have said its a bug and they are working on fixing it - but the call has been open for months now. No progress.
Got MS case # 20074002 logged for incorrect Attendee report post live event. Couple of suggestions:
1. Public & Private live event should capture Display Name & Email Address for future reporting.
2. Same as other webinar platform, Initial page should allow user to enter Display Name, Email Address ETC details, which can used by producer to publish live event report.
3. Private Live Event should allow producer to fetch detailed report of individual user activity. For Now, report is time based and generates multiple login/logout data.
Had a live event yesterday and can confirm the attendee list does NOT correspond to who has actually attended the event. Knowing who is attending is key to us. It would be a great help with a registration system could be introduced so we avoid switching to a compeeding solution like Zoom etc. But we need this fixed asap!
We had a Teams Live Event today, hosted by internal staff, with external clients joining. Many of these external attendees have since been in touch to let us know they had joined the Event, however their email address/ details are not showing up in the Attendees list which the producer received at the end of the call. So impossible for us to know how many people joined.
Dan M commented
Support confirmed this is a known issue.
Pam Mannell commented
As a producer today of a Live Event it showed 0 attendees throughout, but by interacting in Q&A it was clear there were attendees.
Yes I agree. As a real estate agent, I plan to create and post links for anyone to view my open houses, share them on social media, pay to place them in Google feeds, etc., to reach as large an audience as possible, and need to gauge how my attendance is.
The attendee engagement report shows, obviously, "engagement". This list has to be scrubbed of duplicates to get an accurate attendance count.
Trying to track it live is distracting because the number goes up and down.
Is there somewhere we can simply get a total number of attendees?
Dave Gorman commented
Agreed, we need to see a live attendee but also needs to include some guest registration outside of adding guests to a Team.
Lee Gaupp commented
when we finish Live Events we are presented an Attendees list, were we can see a full list of people who joined and left the event. It takes a moment for it to show up, but we see it easily. I'm the Organizer for this event and not sure if only I see it vs Presenters & Producers.
I would love this. We're about to start using Live Events, but it makes it tough to know how many people actually attended.
Tim Banting commented
It would be good to show the percentage of attendees in session as well? Then producers could decide whether to wait or start?
Kevin Lutz commented
I just had this same problem yesterday. The counter showed 0 attendees even though I was connected as an attendee on another computer and know that many others were also attending.