Auto Attendant Webhook and Azure Functions
It would be great to be able to add a Webhook and Or an Azure Function as a step in an auto attendant. This would allow retrieval of data from a customer database for example. Once the customer database lookup was finished the response could be used as conditions in the later parts of the auto attendant.
This would really increase the power and flexibility of Microsoft Auto Attendant(s)
Example Use Case: Customer calls into the auto attendant, the auto attendant will inform the customer that we are retrieving their account. A web hook or call to an azure function is then sent out with the call information. The web hook or Azure function responds with a JSON or XML object that contains the customer account information
The data is then used later in the auto attendant to greet the customer by name, and forward them to their dedicated sales or service representative.
Hi Tyrel, Did you find anything on calling a webhook when call is received to Auto Attendant ? I am also looking for similar feature where I need to send my call information to external application via webhook.