New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it was s DID call.
Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.
In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.
Agree with everyone else, this is basic PBX capability and needs to be added to make this solution viable. We are switching over 1000+ users to Teams Calling and this is a must.
All incoming calls for our business come directly to me. It's super fun to be on a call, with a client, and have to say "Please stop talking, I have another call coming in and ringing over your voice so I can't hear you. Let's wait a minute until this call stops ringing so I can hear your voice again". What's even more fun is having to do that multiple times on the same call.
We've just switched to a Teams calling plan, and this is frustrating the folks in our incoming call queue. We've been trying to figure out how to handle this, but 'Do Not Disturb' is very much NOT a good solution. It counts on you un-doing it after the call, and having tried that, it's too easy to miss. We need another option.
Peter Almer Frederiksen commented
This bug actually makes call queues impossible to use. In a reception where you get many calls, you can't continue the current call due to disturbance from new calls entering the queue. New calls should just show up visually, maybe with just a short "beep".
I both can and can't believe such a basic feature of automatically sending another incoming call to voicemail or, call routing while you're already on a call is not a standard feature or an available setting. I don't understand why NONE of the deep thinkers at Microsoft thought about the ability to to do this. Again, seems extremely basic to me. It's so annoying and embarrassing to have a call ring in while on another call with a Client or anyone else for that matter. The DND setting workaround is pathetic. HUGE MICROSOFT FAIL!!!!
This is request is related with the below ones:
The votes should be cumulated.
This has suddenly become critical as we find ourselves with a remote workforce that is constantly interrupted by an unanswered call queue.
I'm having trouble with my Teams - sometimes (and I can't figure out why it's sporadic), I get two notifications of someone calling me. I answer one and the other stays "ringing" in the background for the entire time!
It is really important to be able to configure Busy on Busy on Client side. In daily business especially in the Home Office situation a lot of peaople are 80% of the day in calls and meetings.
It is really disturbing to have the ring sound there. The workaround to set manual to "do not disturb" leads to the fact that i will forget to set this state back and i am not reachable the whole day.
Unbelievable that no one is thinking about the negative consequences for daily business!
This function is very important !
What a pathetic failure. Microsoft fails to implement basic functions it already had in Skype for business. Instead they add new emojis or unimportant tweaks like "Do not disturb until after lunch" what a joke... Is this what they call Agile these days? smh
This shouldn't be considered an option or a feature, this should be standard.
This is a serious problem Teams has so many Issues when using Business Voice I have had to move one company to the Gamma network.
Please get this sorted otherwise I would be forced to move other companies away from teams Business Voice
Guys, how is this still a problem? Seriously, there needs to be a way to deal with this. Either mute the incoming call or allow it to be diverted to voicemail or something.
This and other are becoming humiliating for me facing all the users and customers that I've migrated from SfB to Teams.
I've comments of 'Is there anything that Teams is better than SfB?'
Teams FixiT commented
Instead of adding more video screens to a call or always trying to add the next Slack killer feature you don't have the basic features a 20 + year old PBX has.. Rather than the community continuing to post the same request is there another avenue that we can escalate to? This has been requested since 2019.
1. Ability to change incoming ring tone while in a call to something similar to call waiting tone
2. Ability to redirect user to voicemail if in a call/meeting
3. Call Queue bypass for a member if they are already in a call
Microsoft - please allow Teams users to disable the second incoming call sound! It's very annoying to have this ringing in your ear/headset when your'e already on a call. This is something thousands of users have requested - certainly everybody in our (global) organisation - there are posts in different user voices - but they are all the same issue/request.
This is ridiculus ringing in your ear while on another call shopuldn't happen and if your fix is to push do not disturb everytime I answer a call it would be easier using a handset - sort it out don't just provide inappropriate manual responses!!!
This is happening to my user along with some other related problems. Any resolve on this?
- When a voice call comes through to Cell as voice call, user is placed on hold immediately without accepting the call. This happens for TEAMS and Voices calls
- When user resumes call on TEAMS, she has dead ear and no sound from the head set
Investigating and need to test scenarios some more with another user
I think the Busy on Busy feature is supposed to solve this, but is too basic. Instead of busy signals, it should transfer to my voicemail. If this is a call queue it should continue to ring, let the user choose if they want call waiting or for it to not ring them.
I shouldnt get a busy signal on my business line i should get a voicemail or transferred to my auto attendant.