New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it was s DID call.
Mike
shared this idea
5 comments
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Anonymous
commented
Is there any update or solution to this please
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Silke
commented
I would like incoming call while I am already on a call or in a meeting to automatically go to voicemail and not ring. There needs to be more settings regarding this in order to suit all the individual needs. Again, Skype was way better in regards to calls and call settings.
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Toby Biggs
commented
Call comes in and cuts off the current call with ringing tone.
Make it so when you are on a call you are in DND so you do not get the call overridden.
I am also unable to accept some calls when the call is put into a call queue.
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Jon Webster
commented
Same, call comes in and I have to ask the person I'm speaking to hold on while I wait for the volumn in my active call to return to normal.
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Anonymous
commented
I have the same problem! New calls ring in my headset while I'm already in a call. It is loud and interferes with my ability to assist the person I am already speaking with. Even if the notification pops up it should be silent when already in a call.