New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it was s DID call.
Another vote for this. I am always caught off guard when a call rings when I'm in a meeting. What professional service lets that happen? I'm in a meeting. Don't interrupt me unless it is with a silent message that you are calling.
If I am on a Teams meeting or a call and a call queue rings that I am a member of, I would like the option for it not to be audible on my system.
Bruce Hewer commented
Already there create a "custom" calling policy
Adding another voice to this request. Perhaps a "Do Not Interrupt" status could fit the need.
James Knorpp commented
I see lots of people suggesting busy on busy but that defeats the idea of Call Waiting. If I am on a teams to teams call and I see another person calling me I may want to end my call and take that. I need to see the calls that are coming through to me (even if I don't take them) but there are 2 features missing here.
1. The notification should be less obtrusive. A toast notification for the second call and options on how to ring calls while in a meeting or call. A quiet beeping or no ring at all. This is the idea I favor most.
2. VM on Busy is a nice feature but would not suit my situation as we have VMs disabled in Teams since we are using a pass through service from our PBX and Teams is just the softphone client.
Neither of these fundamentally change the design of Teams but they do resolve the main thrust of this thread that the incoming call while in a call or meeting is loud, annoying, obtrusive, and seemingly not well thought out. I have been encouraging all my teammates to add to and upvote this UserVoice to hopefully have this worked on. Please do the same with your teammates as well.
Leider hat sich hier immer noch nichts getan. Es muss doch zumindest ein Besetztzeichen geben, damit Externe Anrufer auch wissen das man nicht ans Telefon kann.
Bitte werden Sie hier aktiv
Joel Coash-Johnson commented
this is crucial for anyone doing meetings. Please fast track this.
Could someone from Microsoft please respond? This is supposed to be where you hear the user's voice, so responding to that is part of that process and it doesn't give us a high level of confidence in this forum if you don't do so, especially with 600+ votes.
Could we get a timeline to fix this/add this feature? Seems like a popular request!
There should be incoming call settings to either allow a second call to come through while on another call but with a less intrusive ring or just the pop up in the corner with no ring, or none of the above (ie rings for others in the call group). It is disruptive when trying to speak to a customer and the phone keeps ringing.
This is even more disruptive when I'm in a Teams meeting. I can't hear people in the meeting and have to scramble to turn my DND on if I haven't already. I generally don't need to know my phone is ringing while in a meeting so for me the default setting of no calls coming through while in a Teams meeting would be beneficial. Currently, I have to remember to set my status to DND (and then remember to take it off after). It would be great if there was the option for DND to automatically enable/disable when in a meeting.
T. Hallquist commented
We have a similar but somewhat different problem where I want to SEE the call come in, but not have it ring on top of my existing call or meeting. We are using presence-based routing but this means if I'm in a call, I don't see the new calls come in at all. Skype used to at least show the call so I could either end the current call and call the other person back, or make note of it for later. I really would like to see a solution for this.
Jim Larsen commented
For crying out loud MS. How on earth did this product make it to prime time? When it comes to AA's and Queues it's like a 5 year old designed the system. It's practically unusable due to a couple of very simple but incredibly dumbfounding oversights. Whoever is heading up the product team for Teams phone system is really asleep at the wheel. FIX THIS!
Jon Williams commented
There should be an option for call queues to NOT allow new calls to ring through even for attendant routing. Right now, attendant routing will ring through new calls.
Why has this not been thought about, multi million industry and nobody thought of call waiting!
Thomas Brawley commented
Agree Completely. So needed.
Please do this
OMG yes. please bring this on
Where on my iphone SE do I engage the "I will call you back" feature when I'm already on the phone? Thanks
Chase England commented
we already use presence based routing but my CSRs are still complaining of ringing coming in on their calls. This REALLY needs to get fixed.