New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it was s DID call.
Mike
shared this idea
Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.
In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.
146 comments
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Adam
commented
This is critical. We have just rolled out Microsoft Phone System and we (IT) are getting absolutely roasted for this. This is really basic phone system stuff Microsoft, and it’s simply unacceptable. This issue clearly needs to be resolved as can be seen by the votes and comments. We demand an update on this issue!
I suggest everyone take 1 minute to share this on Twitter using the button above and tag @microsoft and @microsoftteams to demand an update. Clearly having user submitted feedback buried on this website is pointless, it’s time for us to call them out on a platform where they care about perception and image. Let’s go people!
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Ray Bishop
commented
Is there an update on this?
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Mike Zimmerman
commented
We just switched to this and am shocked that this is still an issue, as big as Microsoft teams is there is no reason for this not to be solved yet. Please give an update as to when this issue will be resolved.
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Kw
commented
I agree with the question. It’s ridiculous that someone calls me when they can clearly see I am in a call and more ridiculous that it rings through while I am screen sharing while in a call. A mild alert is fine but not the full-on interference. Busy is busy. I suggest that texts be allowed while in a call but not another call.
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JUSTIN MCKAY
commented
Five months. Lots of feedback. No update? Still under review? I just got out of a meeting and the phone rang while in the meeting. Had to hit the 'decline' button to silence. Sometimes it rings while on a call. Crazy. Stupid. Why isn't this a setting ("forward to voicemail while in call or in meeting")? Seems like common-freaking-sense. It's so frustrating when mega-giants like Microsoft fail at the basics and seemingly ignore their userbase.
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Brad Fosektt
commented
We are not looking for a "Do not Disturb" status, as this is not how multi-line phones have worked for the last 30+ years. The user should still be shown the call, however the notification is much less obtrusive than a normal call would be, and can not be heard though the headset/handset.
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Anonymous
commented
Manually changing to DND every time I am on a call is not a viable solution. Calls should not ring through if I'm already on the phone or in a meeting. This is basic functionality that needs to be addressed immediately.
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James
commented
This should be a basic logic statement in call routing. My customer uses ring call groups where everyone's phone rings if the main line rings. Everyone gets a blast in the ear if they are on a call when the main line rings. This happens whether they are using a Teams desk phone or Teams iOS app. Please fix this quickly!
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Corey M. Caruso
commented
One other note on this that makes little sense - groups of users might be invited to a meeting that they don't have to attend, if presence based routing stops calls from coming in to that agent. This is flawed, just because someone accepts a meeting doesn't mean they have to attend the meeting. This becomes very clunky to explain to agents.
There should be a setting much like other call center applications - meaning much like others have said if on a call, don't ring me, otherwise ring me.
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Phil
commented
Defo need an update on timescales please and thanks!!!!
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James
commented
Yes please! We've just moved our IT support number over to phone system, and kind of silly that a user has to wait for the call to transition from the couple of call agents if they are on the phone!
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Anonymous
commented
Any updates on when this will be available. This is starting to have significant customer impact.
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Anthony
commented
Microsoft can we get an update on this please?
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Anonymous
commented
PLEASE UPDATE THE STATUS - otherwise we will need to cancel our MS phone licencing and move to another phone solution that has basic functionality. This is stupid.
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Anonymous
commented
Alex, Can you please provide a general update as to the status of this issue? Is there now a more practical solution or work around other than manually setting DND?
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Anonymous
commented
Alex, Can you please provide an update to your October 21st 2020 post? Thank you.
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Anonymous
commented
Please...now
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Laura Silvoy
commented
Manually changing to DND every time I am on a call is not a viable solution. Calls should not ring through if I'm already on the phone or in a meeting. This is basic functionality that needs to be addressed immediately. Teams is a horrific replacement for skype with many features non-existent.
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Tracey Munro
commented
Our organisation changed from Skype for business to Teams Calling recently and I'm starting to get multiple requests (and complaints) related to this. Definitely seems like something that would be a common problem and should be high priority. Having to change your status to "Do not disturb" every time you answer a call, just in case another call comes in, really is not practical for most people.
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Simon Webster
commented
you've got 13m + telephony users I can't believe you are not being showered with requests for this basic functionality!