New calls ring while on call
While in a call and another comes in on my DID number or to a call queue I belong to the call rings in my headset and the Teams popup shows the call. It should not ring in my ear - at the very least it should be a lessor intrusive tone. This is more like a call-waiting option that needs to be added. Call Waiting on/off (columns for DID and Queues). More than likely for a call queue you are not going to take another call while in a call. There is a slight possibility you would if it was s DID call.
Thank you for your feedback, the team has this request under review. We will share an update as soon as one is available.
In the meantime, you may want to try using the “Do No Disturb” status if you are in a call or meeting, and do not want to get call notifications (rings and toasts). For more information on the various status settings in Teams and how they effect your notifications, including call notifications, please visit https://support.microsoft.com/en-us/office/change-your-status-in-teams-ce36ed14-6bc9-4775-a33e-6629ba4ff78e.
Brian Alexander commented
How do we vote that this issue should be resolved?
It should be a no brainer if you have Clients.
Brian Alexander commented
This is horrible for those of us who continue to Struggle while on Zoom or Teams calls.
How does this get overlooked, and why aren't more people bothered by this?
I am suggesting we move on from these phones if we are unable to get this updated/resolved soon.
Dan Espich commented
Yes THIS!, We use Jabra 9450 Headset and Jabra 930 headsets and no matter how we have it configured it still rings in their ear (teams ringtone) when a second incoming call comes in while they are already on a call.
How long is it planned to have something "under review", having 1500 votes, usually?
One year and not resolved. I got people in multiple call queues. What does, " the team has this request under review. We will share an update as soon as one is available." actually mean to Microsoft? 1500 people want this to be a feature and that isn't enough. We are about ready to roll back to our old phone system simply because Teams is no where NEAR robust enough to meet the needs of a tiny company.
It's been almost a year and this still hasn't been fixed. This is a BASIC call feature. How is it that one of the biggest companies in the world so incompetent when it comes to things like this?
Damian Martin commented
Having recently migrated to Teams calling our reception team are being driven mad by call waiting notifications when on a call. Please add an option to mute the call waiting notification or at least reduce the volume. We are seriously considering going back to our old Cisco Call Manager system if this cannot be resolved.
Elizabeth Hoch commented
When you are on a call, it needs to show status "on a call" and turn red and automatically go to voice mail. I am finding this to be very disruptive for internal and external meetings. We shouldn't have to remember to manually change status. Then you have to remember to manually change back. That is not at all user friendly.
There could be a pop up that says "change status?" when you get on a call and "change back?" when you hang up if you are super wedded to the way you have it ringing now for some odd reason.
We could use this now! Our users in Call Queues are complaining of the ring in their headsets
Al Hashimi commented
any update we need to unmute the incoming calls ringtone while we on other call
Eric Byers commented
I'll add my voice to this conversation. We just migrated to Teams as our phone platform. Having a call come in over the top of another call, or worse, come in on top of an in progress meeting, shouldn't be a thing. I'm shocked that it has not been addressed. There should be an option for voicemail to be the default when busy or DND (red dot or dot with - in it specifically) for calls to go to voicemail. I had a call come in the other day in a sales meeting that automatically put me on pause with the meeting! This is unacceptable. If you are going to start replacing our normal phone systems, which you are, then something like this must be addressed.
Run this in PowerShell:
Set-CsTeamsCallingPolicy -Identity <PolicyName> -BusyOnBusyEnabledType Enabled or Unanswered.
Setting this parameter lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. Valid options are: Enabled, Unanswered, Disabled. When set to Enabled, new or incoming calls will be rejected with a busy signal. When set to Unanswered, the user's unanswered settings will take effect, such as routing to voicemail or forwarding to another user. Note: UserOverride option value is not available for use currently, if set it will be read as setting value to Disabled.
Can some consideration also be given here to how this works with users in MULTIPLE call queues? If for example a user is attached to 2 call queues and each queue has 1 call waiting - the user gets offered BOTH calls (1 from each queue) simultaneously which is completely impractical to manage. There is no solution to this and MS support have said it's expected behaviour currently. Please look to add options around users only being offered 1 single call at a time regardless of how many call queues they are attached to.
Just want to raise awareness that this may be resolved for most use-cases.
Configuring a calling policy (through PowerShell), you can now tell Busy on Busy to default to your 'unanswered' settings when in a call.
Hope it helps someone
These options are no good if you are using teams and you operate the switchboard. It is ridiculous that the new incoming call alert is louder than the caller. The incoming call alert should be in the background with the caller in the foreground but this is not the case. None of the sound options are any good either - why isn't there a simple low volume light sounding bip rather than all the super loud intrusive sounds on there? Who thought these were a good idea - does anyone actually work with this telephony before putting into practice? And don't even get me started on the away/available status - if you are in a call group this determines whether you are included in the calls when they come through. I have to run a meeting in the background all day just to make sure I can actually do my job.
Please get this fixed asap Microsoft
Ok, like so many others, this needs to be fixed! I don't have a job that allows me to post a "do not disturb" when I get a call. I'm front line contact! None of your "status" settings apply to what I do. I need the phone to shut up when I'm on a call and default to my voicemail... You know... like a phone.
This functionality is in the system busy on busy in call policies. You won’t get a call delivered to you when screen sharing as it changes status auto to DND
I'm going to add my complaining to this too. How hard is it to just change a ring to a beep when on a current call. Doesn't even seem like a colossal engineering effort.
Over 1300 votes and no update from Microsoft in over 6 months. I'm not sure that users actually have a voice here.