Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
Reggie Noble commented
Yes this needs to be fixed.
It is a major cause of confusion for ring groups.
Skype for Business used to give the number. Teams doesn't. This is a much needed feature for users who answer call from customers!
I'm in the process of rolling out MS Teams with Polycom phones, this issue is a major source of confusion and concern for customer service with the organisation.
People have call groups of 5 people. If the original person does not answer their phone, the other 5 ring. When the original person sees their missed calls (after returning) they cannot tell whether the call was answered by a group member or not.
Ideally the history should read - call from 123456 for 234567 answered by 345678
Main issue is that people will see a missed call on their history and call back, however the call was not intended to them as they are just on their call groups. Causes massive confusion.
please add additonal column with "type" soon to avoid calls which could be avoided
Daniel V commented
We have a customer that rolled out Teams telephony. This missing feature is the major complaint of affected users!