Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
Thank you for your continued feedback as this request remains on the team backlog. We will share an update as soon as one is available.
I lose a lot of time calling back people who were not looking for me, but for someone else who had redirected to me. And this is only because teams can not display this information...
Would be great to have that soon, because it costs a lot of time that could be used better
My god, almost TWO YEARS for this essential feature that should've been there since day one!
Brett Rijkers commented
PLEASE can we have this Feature. Executive Assistants cannot see if the missed calls are for them personally or for the EXECUTIVES they support (Delagates of) and even for which Executive the call was intended. only a list of missed calls
Please can we have an update on this feature? It’s needed so badly. Just migrated over 2000 users from SfB to Teams and this is the most asked for feature.
Sebastian Buchner commented
Hey Microsoft, ADD THIS FEATURE ASAP! This is ESSENTIAL for our sales teams when moving from Skype for Business to Teams. I can't belive that there is no progress and news about about this but instead Microsoft is working on other features like calling a channel which noone asked for. Please stop developing things noone needs but add this essential feature!
Worst case scenario for us to keep our customer service quality is that we will have to replace Microsoft SfB/Teams with a third party full functional phone system. And we not really want to go that way.
We need this function as soon as possible. Our employees have to call back missed callers and so it happens that the caller is called back up to 10 times (!). Without this feature we cannot start the migration from Skype for Business to Teams. What is the status on this issue?
Ashley Albuquerque commented
Just went live with Teams earlier this week, and the lack of this feature was picked up by users within a day.
Can't wait for this feature to be available, and the faster Microsoft implements it, the quicker the users will realize that Microsoft actively listens to them.
This feature would be highly appreciated!
Christian Elmer-Coleman commented
Need also this very usefull feature
Matt Edlhuber commented
I'm currently involved in a 1400 location, 30,000 seat migration from Cisco to Teams where this feature is very badly needed.
Robert Barun commented
Hope this gets accomplished soon - it is a pain to review 100 trash calls to get to a number you need.
This really does need to be addressed as soon as possible.
Barbara Janßen commented
This function is a must have for us!
It should be integreated as soon as possible!
This issu is really needs to be added! it's a must. Thank you.
This really needs to be added, this is basic functionality. How can such an important feature be missed by such a company... We are already getting complaints from our employees and since our company completely migrated to TeamsOnly, we can't really help them atm.
We work in a group with 6 people, and when at work I get at least hint that a call is forwarded via a colleagues phone. When nobody can take the call, all 6 only get the info "missed call" and as we HAVE to call all our customers back, the customer will receive 6 calls for one an the same issue. > The feature with call groups cannot be used anymore. Very sad direction the switch from Skype to Teams forced us into.
showing if a missed call is from a group call in call history would be great
I know that Microsoft are moving away from UserVoice, but is there an update on this? Thanks
More than a year gone by and still no further update - why?
This is an essential functionality and we are still being asked why "we" haven't implemented the request.
We submitted a direct request via our account manager and still no movement from any direction - it's very disappointing (understatement)...