Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
This feature is on the backlog. We will update when we have more details to share.
Unfortunately I have to put a migration to Teams on hold due to the lack of this functionality. Luckily it came up during testing and we haven't ported any numbers yet.
Because you are unaware where your call was missed from, the usual solution is to 'call you', for them to them have to added to the call and decline the other call, interrupting the flow.
Just a 'group name' or similar column would suffice and even an option to 'join' the call if still ongoing.
This functions should be integrated as soon as possible. It takes so much time to figure out if the call has now been answered or if it might still need to be called back.
Honestly, unfortunately the entire "call group function" is sub par in Teams. One of the biggest setbacks compared to our old system. But not being able to see for whom the call was originally, is absolute basics! Please take this issue out of the backlog and find a workable solution.
Thats really a must have because all are calling back and the user only wanted the one he was calling
Any Updates yet? We really like TEAMS but it´s not possible to work properly this way, we call back the Customer five times. Please get this out the Backlog.
We've started migrating and this could cause issues for our company
Stefan G. commented
Also for our company it would be very important to be able to see if the missed call came via the group or directly
+1 it would be really important for us to have this feature!
"Showing users in a call group what calls were picked up by another user, and which were actually missed, would be extremely helpful! the "missed call" notification is confusing"
it would be for subtituts or delegates helpful also. All Situations where another Person could pick the call or answered a forwarded call need the information, was the call answered and who has answered it.
Fabian Schneider commented
Absolutely ridiculous that this hasn't been added / prioritized so far. Sure, within an organization, just sending a "please call me back" message works just fine, but with callers outside the organization? Worst case, half a dozen people call back the same client.
Please move this off the backlog - it is really urgent that Delegates/Assistants are able to see who the missed call is for. It can be very embarrassing for them (and our firm) to call someone back only to find the caller was actually trying to reach their boss.
The strangest thing this with this is that:
(a) this functionality worked fine in S4B (I know Teams built from scratch but at least keep the good bits!); and
(b) if the Assistant/Delegate has a firm iPhone which has Teams on it, the iPhone calling log tells them who the call was intended for so the information is being passed through, just not being used within Teams.
Sadly, not all our Assistants are provided with firm mobiles so this is not a suitable solution to what should already be available within the Teams platform!
Come on guys, it's nearly a year since we had an update on this and that was pre-covid times - surely you can see the urgency of this functionality?
Any updates on this?
Do you have any News on this? it would be really important for us to have this feature
showing users in a call group what calls were picked up by another user, and which were actually missed, would be extremely helpful! the "missed call" notification is confusing.
It is actually hilars that MS haven't fixed this yet - literally taking years for basic enterprise functionality.
Seems like the program managers at MS aren't interested in Enterprise, only what's "cool" for kids. They're more interested in chasing the leisure user market. Here's a clue guys - leisure users don't pay for software, businesses do.
Please prioritize this topic. It would be great to see the original recpient of the call in the history
Would be great. A lot of our users complain about the fact they can't see these missed calls. Can you give us a status update?
It would be great to have the option that we see for who the missed calls were