Show if call forwarded or from a call group in call history / missed calls
If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.
This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.
An additional column or a different 'Type' for these calls would resolve this issue.
This feature is on the backlog. We will update when we have more details to share.
Oliver Sebastian commented
This is affecting senior members of our team. Please provide an update to this issue
Dave Fry commented
We now have an indication when another team member has answered a call where you're a delegate, but when calls are forwarded because another user is busy, or not available, the popup in the bottom right corner says "Joe Bloggs is ringing you"
No they're not, they're ringing someone else but they're busy, why doesn't it say that? When you get back to your desk and find you've missed a call from Joe Bloggs, you call them back and they wonder what you're talking about, they never phoned you in the first place. Just some thought around the wording would make the whole interface some much more easy to use...
Can you ask a UI/UX person to do it, not leave it to a programmer...
We love programmers, but they don't think like normal people!
Feng Li commented
it's a urgent issue for team calls, that we can track which calls are already done or not.
Adam Gomes commented
We are also needing this option but it needs an additional feature included to allow mobile users to turn this off so that they don't get contacted out of hours.
You should be able to switch it off so that specific devices don't get the missed call
Rhys Cook commented
We would also like to see this feature implemented as it has caused confusion in our test group.
Roman Schaal commented
Yes that is a huge issue!
If a person with a delegate receives a call but does not answer, call goes to its delegate. Delegate does also not answer, but sees the call in the history and calls back.
He now ends up with a confused customer who has no clue why he got this callback!
This is pretty embarrasing for our employees.
This is especially severe if people do not not only have one delegate but the whole team of 10+ persons who put in each other as a delegate.
Even worse, this also applies to Call Queus/Auto Attendants and their agents!
(This is something an average PBX can do since 20 years or so!)
Joshua Shaw commented
hi i need help calling.
Mike modee commented
This is a huge issue for us. In our Boss/Admin teams, if the "Boss" has 2 "Admins" nobody knows if the boss or the other admins answered the call. The history just shows 'Missed Call".
It is a very needful function. At this time, it is not possible to see, if a call in call history / missed calls
Wim Allegaert commented
We also need this. Lots of user complaints
We really need this feature - too much confusion around calls
I have no need to see details of any call, missed call etc that does not directly relate to me. Please stop listing my team group call history under my name - just my calls thank you.
Jane Logan commented
I agree with the previous comments, causing unnecessary confusion
this is massively confusing for the EA Teams - no one knows who the call is for - more info is required to make this a seamless transition from the old Skype to Teams - it was apparent on Skype who the call was for, who was forwarding it etc etc ....
This is really important when theres over 10 people in a call group and noone knows who the missed call is for.
Looks bad if 10 people call back the same person
Really need this feature in the Teams call history. I am a delegate and it's sometimes a challenge when a missed call is not returned or returned in error because I am not sure if the call was for me or my boss.
I can easily see the difference for incoming calls so hope it's a quick fix.
Our organization requires this feature to know when missed calls are directly to their numbers or if it's a delegate call. This is very important to assistants of VPs.
Looks it's a simple fix because incoming call already shows the call on behalf of.
Looking forward to have this simple feature in Teams.
Really missing feature :(
Tom Spuhler commented
Mircosoft needs to show that Teams is a serious call platform. It can't be the case that telefony in Teams is not well thought-out. We see monthly updates wich add unimportant gimicks. Serious problems wich hinders people from profressional use don't get anny attention. This is a tradedgy and I don't understand why only 116 People seem to complaint about this.
Ingo Kailuweit commented
That's the biggest problem in which prevents our rollout and it causes a lot of annoying internal discussion about missed calls.
In Skype it wasn't an issue but in Teams there is no way to identify who got the call. Another Field in the Callerlist with the information would solve it. Should be a very small developement effort.
I can't understand why this is not on the top priority, everyone should have an issue with it.