How can we make Microsoft Teams better?

Show if call forwarded or from a call group in call history / missed calls

If an incoming call is being forwarded from another user or is being forwarded as part of a call pickup group, this is displayed in the popup call notification, however it is not displayed in the users call history. The calls just show as a missed call.

This is causing confusion for users as they see these forwarded/call group calls as missed calls and then try to return the call.

An additional column or a different 'Type' for these calls would resolve this issue.

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Patrick McKinnon shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Skype for Business used to give the number. Teams doesn't. This is a much needed feature for users who answer call from customers!

  • Will commented  ·   ·  Flag as inappropriate

    I'm in the process of rolling out MS Teams with Polycom phones, this issue is a major source of confusion and concern for customer service with the organisation.

    People have call groups of 5 people. If the original person does not answer their phone, the other 5 ring. When the original person sees their missed calls (after returning) they cannot tell whether the call was answered by a group member or not.

    Ideally the history should read - call from 123456 for 234567 answered by 345678

  • Anonymous commented  ·   ·  Flag as inappropriate

    Main issue is that people will see a missed call on their history and call back, however the call was not intended to them as they are just on their call groups. Causes massive confusion.

  • Inge commented  ·   ·  Flag as inappropriate

    please add additonal column with "type" soon to avoid calls which could be avoided

  • Daniel V commented  ·   ·  Flag as inappropriate

    We have a customer that rolled out Teams telephony. This missing feature is the major complaint of affected users!

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