Contact Group Issue in TEAM Chat
I have created several contact lists for various groups. I cannot figure out how to start a chat / send a message to individual GROUPS / Contacts. Please fix this as I would think the point of creating a Contact list is to enable users to quickly and easily send messages to a select group of people.
Groups in Teams is beyond baffling and broken.
Regarding our baffling issues with groups in Teams:
I created a "Test Group" distribution group in Exchange Admin Center. I am able to email and invite this group to meetings in Outlook, but cannot chat or add invite this group in Teams.
There is an option in Outlook people search for sending an IM to "Test Group" but it doesn't do anything.
Our users need the ability to one-off chat with groups without being a member of their team, and gaining access to all of their content.
Users cannot search for a group -- that they are not a member of -- to see who is available.
I don't understand the functionality of the Contacts section in Teams chat. You have to manually add your own contact groups because you cannot load groups from a directory, but cannot group chat these groups from the contacts page or by typing the group you created into to the chat address field.
How can we create groups that can be emailed, invited to meetings and chatted with, but without team membership?
Yes I have the same problem with Teams group contact lists as everyone here. I have created group contacts and can't do anything with them. WHATS THE POINT? And a total waste of time creating groups. Previously a SKYPE user that worked seamlessly. Microsoft Team - WHAT A LET DOWN
I'm experiencing the exact same pain as the anonymous poster below me.
Right now I can simply add our distribution groups 'office 1' 'office 2' etc for new users in Skype for Business. New users are automatically added when they're setup in those distribution groups and removed when they're removed... People can quickly identify who is at their machine, idle times, statuses, etc.
Teams from a chat perspective is terrible - a huge step back compared to what Skype for Business offers. It's not realistic to have each user add users.
Has Microsoft announced any type of roadmap in MS Teams to enhance the chat platform to make the Skype to Teams migration more seamless?
Really frustrated to find out Skype for Business is going end of life on 7/21/2021 when Chat in Microsoft Teams is not really as functional as Skype for Business is.
We always set up Skype for our users initially to include an email distribution list as one of their contact lists - it's our All Staff list. This ensures this contact list is automatically updated for everyone as employees leave or new employees arrive in the organization (when I, as the administrator, remove and add members to the corresponding distribution list). There does not appear to be a corresponding function in the Teams Chat app (not even for using Microsoft/Office 365 groups as contact lists). What a pain - telling my users they have to add each employee individually to their own personal contact list (and then making sure their list remains current by deleting departing employees or adding new ones in the future).
Also, when the Skype for Business panel is displayed on our desktops (most of us keep it docked on the right side), we can easily see everyone in our All Staff contact list and we can see at a glance the status each person has chosen to provide in either the Location or "What's happening today" fields - it's always been the perfect In/Out board. And yet, Microsoft, you're taking that away from us in Teams Chat.
I don't get it - shouldn't a new version of software provide more new awesome features, not cripple us by removing features we depend heavily on?
D. S. Taylor commented
Here's an answer: First click your first individual in the group, then add the additional members via the Add People button. You'll create a group. Send an initial chat. Then, where the names are listed at the top, click the Pencil icon to rename the group. This gives you the group chat function and many other feature of a regular Team (like Files). Finding it again is still a mystery to me for now.
I completely agree Sharon, from a Major Incident Management perspective, when you need to have 18-19 different people on a chat and/or conference call, not being able to choose a group is a real PIA. I've found that you can email a distribution group and include the URL to the chat where everyone can join, still one more step that isn't necessary.
You can switch from Chat to Contact. And once you create the group, you can email the entire group (like skype) by just selecting the tablet/pen icon at the top of the contacts dropdown to the right. Once that opens, you start typing your group name in and then you can chat with specific people from your created group....
Is there a special way to reference the group/contacts in chat like with an @group - this did not work. It is like the Chat has no reference to the groups. We migrated fro Skype and my chat groups ended up in contact/groups.
YES this! Our multi-million dollar corporation just introduced teams, thankfully we still have Skype for right now. We use Contact Groups very heavily. They are pre-made and pushed for everyone to use. I can't search for the Contact Group within Teams like I can in Skype or Outlook. They're just not there. I can create one but it's a pain when I know they are there and even harder when there are quite a few people within those groups. Please make this a seemless transition.
Kevin Kosse commented
This worked in Skype but in our gov't entity we were recently forced to go over to Teams chat rather than Skype. I used to routinely send messages to contact groups and now I can't. This is a completely inexplicable step backwards. I can't see a way to create a group chat without typing in every name!
Wasted about 20 minutes going nowhere. There is not point inviting users to set up groups if there is no way to utilize this feature from the get go. Either remove groups or enable users to use groups to arrange meetings etc...
I spent like an hour trying to figure out how to add a group as an attendee on a meeting invite and how to start a chat for the contact group.
Just kept looking because i could not fathom that the concept of a contact group would exist without being able to USE them for anything...
So.... Just repeating the same thing... Need to be able to send a chat to a contact group... that is the point of grouping them....
The Contact Groups in Teams do NOT work as everyone in this thread is wanting them to work, at least not in the government tenant as of today's date. I went through the trouble of creating a Contact Group so I could (I hoped) add the entire Group as optional invitees to a Teams meeting. Nope, doesn't work: typing the name of the Contact Group in the Optional [attendees] field in the meeting scheduler interface produces nothing; it's like the object you just created (the group) is invisible, non-existent. I had to approach it all from the Outlook side: create a new Contact Group in Outlook, then start a New Teams Meeting, address it to the Office 365 Group that matches the Team name so that it would appear on the calendars of all Team members, then also address it to the new Outlook Contact Group I had created. We shouldn't have to switch apps/platforms to have this functionality for Teams meetings. The Contacts feature of Teams needs a lot more development.
I also need to be able to start group chats using the Contact Groups. Pinned chat groups don't help much - I have several groups where members overlap, but conversations for one group may contain confidential information not to be shared with others.
Having to carefully read the members of each group chat is inefficient and far from foolproof. I need to know that when I select my Admin Group I'm not inadvertently including others in the conversation.
Thank you for posting this; I've been trying to figure this out also without luck
Chris Keller commented
I'd also like to see a simple way to invite a group to a chat. Otherwise, what's the point of having a group feature in Chat? Just as a placeholder for names? Well, that's better than nothing, I suppose, but really falls short on the 'user expectations' scale.
Steven Wilson commented
What, exactly, is the point of creating Groups in the "Contacts" tab if not to be able to communicate with that group en-masse? I get that you can create a "Group Chat" and it will forever stay persisted under your "Recent" tab, you can pin it, and get back to it... but then I ask again, what is the point of Groups for contacts? Makes very little sense.
is MS going to fix this issue? Seems like a basic idea of a chat function to allow a chat with a "contact group". why do i have to add same members to a chat when the already exist together as a contact group?
I've figured out how to start a random chat. Right click on the Chat Icon and click New Chat. You can add anyone you want to the chat by just starting to type their name. This does not involve creating a contact group, only a simple group chat. If you want to name the group chat, click the drop down arrow to the right and give your chat group a name. You can add or remove people as you choose. Hope this helps.