Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly. I could initiate a phone call to a land line in SFB, open another contact card and initiate a screen share. I'm communicating with the same person, even though the software thinks I'm making two separate connections. Skype for Business did this, Teams does not. Team is useless without this basic functionality. Teams cannot replace Skype for Business until uninhibited screen-sharing is possible.
Anton
shared this idea
This feature is on the backlog. We’ll update when we have more details to share.
105 comments
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Rachael
commented
Hi, any progress on this one?
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Anonymous
commented
So be design, we use Microsoft Teams Desktop App as our phone but then we use any other aspect of teams and it shuts off the call???? Who in their right mind would design it that way. How are we supposed to CALL someone's cellphone AND share a screen?
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Anonymous
commented
Same issue, only initiating the call from cell phone to cell phone using my Jabra Evolve2 65 MS. When either party shares their screen the headset tries to take the call to TEAMS. I would like to keep the call on my cell phone but still share a screen.
This is frustrating. It's more frustrating to know that you have been aware of this issue for over a year and nothing is being done. -
Wayne
commented
Please remove this from Backlog and prioritize this. This is a huge issue for those of use who use Teams as our main phone with those that do not.
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Anonymous
commented
If you cannot or will not fix, Please for the love of God bring Skype back.
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Limson Louise
commented
Any progress on this issue ?
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Clark Meyer
commented
Could we get an update on this issue? I using Avaya One-X Communicator as my soft-phone, Plantronics headset with Plantronics Hub software. I can't do a Teams screen share without Avaya call being placed on hold. If I unhold Avaya then screen share goes away. Two workaround options: 1) change Teams devices to something other than Plantronics headset. 2) Use Teams web app for sharing - call first, then screen share, then mute in Teams. Avaya call not affected.
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Anonymous
commented
Does anyone pay attention here? Just like the other thread about a compact mode for Teams, customers are asking for changes or at least OPTIONS. You know, the concept of OPTIONS, to use it as you prefer while leaving the design control up to Microsoft. Have your defaults if you will but give us a choice, will ya? ...but as usual years are going by without anyone doing anything about it.
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nem
commented
Have this issue when on phone call using Jabra Evolve2 85 which is teams certified.
Very annoying. -
Anonymous
commented
MS Teams has no option to call in via mobile no. and even if you install app in mobile and do one on one call you cannot use screen share from pc. MS Teams sucks. This is what happens when an Engineering team with full of dumb heads is deployed to design an app. Even after bunch of requests they dont even give a **** about this issue. What the Admin is doing for 1 year. Shame on MS.
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Anonymous
commented
When this issue will be addressed?This is a basic feature offered by other apps. MS Teams sucks.. Stupid app from a stupid Engineering team...
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Anonymous
commented
Our organization is having the same issue. We are using Polycom ccx teams integrated phones, if they pickup a call using their desk phones they are still unable to screen share.
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Parthasarathy
commented
I am also facing this challenge, forcing me to finish current call and then to share desktop spoils my multi-tasking skills.
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Anonymous
commented
When is this issue going to be fixed. I log in remotely to my work desktop. Share my pc screen to train and try to have the person I’m training on video call on my iPad and it puts that on hold. Need to be able to screen share and be on video call so they can hear me when I make calls from my cell. This is so dumb Microsoft! As much money as your company makes you should be able to pay someone to figure this out!
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Anonymous
commented
Please fix!!!
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Tom
commented
This is a new Issue with teams, as of the middle of December (possible update Issue?) I have been on Screen Shares without Issue using Avaya one-X Softphone to talk, now the Avaya is placed on hold when Screen share is activated, when I un-hold the call the Screen share Closes.
An Observation, There is a choice box that comes up (unmute or Leave) that used to have an X to close it, not affecting the Screen Share, now it appears that the X has been removed, this seems to be when the problem started for me. -
Amy Green
commented
Is there an update on this feature?
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elizabeth Naughton
commented
I think I figured this out! It's a headset issue. If I use a Plantronics headset, plain old earbuds, or the computer speakers the issue is resolved.
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argon
commented
seriously, I have this issue too. why is this even an issue. i dont understand
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____
commented
Looking for a timeframe