Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly. I could initiate a phone call to a land line in SFB, open another contact card and initiate a screen share. I'm communicating with the same person, even though the software thinks I'm making two separate connections. Skype for Business did this, Teams does not. Team is useless without this basic functionality. Teams cannot replace Skype for Business until uninhibited screen-sharing is possible.
Anton
shared this idea
This feature is on the backlog. We’ll update when we have more details to share.
79 comments
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Benin
commented
Literally just got this error with a customer i am working with? Can we get this resolved? is there a policy in GPO?
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Anonymous
commented
The same here as well concerning @henkel.com takeovers
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Joe C
commented
Hi. I'd be curious to know where this sits in terms of the backlog. Seeing as how it is late Oct, and this was noted as a backlog feature in Feb. Currently using Teams with a Fortune 10 company ;)
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Anonymous
commented
Any idea as to timeframe when this capability will be available? We have been moving our org to Teams Only and are hearing a lot of complaints about this not being available in Teams like people were used to in Skype.
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Tom Brady
commented
Is there any update on this one? This is a huge detriment for those of us that provide support, it takes away the ability to multi-task.
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Teja Shukla
commented
We are having issues with connecting to Henkel Users(@henkel.com) on MS TEAMS.
We can only connect once we get an invite from Henkel Users. -
Anonymous
commented
I have a Jabra Evolve 75 headset that connects by Bluetooth to my cell phone and by wireless dongle to my computer simultaneously. I also have the problem of phone calls being put on hold when I screen share. The workaround for me is to pull the dongle from the computer then take the phone call off of HOLD that was placed by Teams app. Now I am able to talk via the phone and share a screen. I still am not able to do a phone call and teams audio chat simultaneously though.
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Anonymous
commented
Agreed. Flaw. Needs to work !
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Jeremy Kerth
commented
Big flaw in Teams!
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Javona
commented
i can’t put my call on hold in microsoft teams .
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Robin
commented
I have poor internet and WFH due to Covid, so I like to use my cell phone for the audio of a meeting and use TEAMs for screen sharing. I also have a Plantronics wireless headset. This used to work until a few months back there was a software update done on my PC and now if I have my Teams screen share it will put the cell phone on hold. If I click over to the phone on my headset it puts the screen share on hold. Currently work around dont use my wireless headset and just put my phone on speaker while doing my TEAMs screen share. How do it set TEAMS to allow me to have both screen share and land or cell phone call at the same time?
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Wes
commented
I use this as a work around.
Use teams with the calendar to generate a link that can be used. Then use the link on each device.
You it is a few extra steps but it works.
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Matt
commented
just to put it out there cisco jabber figured this issue out years ago
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Anonymous
commented
If user is only sharing their screen, Teams shouldn't take control of audio devices.
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Allison Rost
commented
I need this as well. When someone initiates a call from a 1:1 chat, I like to pick up the call on my cell phone (iOS), so I am not tethered to my computer. If during that conversation I need to share my laptop screen, I cannot simply click the 'share screen' button from the Teams app on my laptop and continue my audio call on my cell phone because the share screen button tries to take over audio (even though it shows as muted) and places the existing call on hold. My only recourse is to hang up from the audio call and then create a meeting invitation from calendar. This really makes it difficult to simply call one individual.
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EricW
commented
yeah there are good reasons to screenshare with one and be on a call with another. Think about your PBX customers that might be dealing with someone from the outside while also working with someone on the inside.
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Anonymous
commented
We need this
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Dhinesh D
commented
We get lot of complaints from our users that when they are in a current call in teams and if they get screen sharing from other user the current call goes on hold.
This makes the job complicated. Kindly let us know if there is a fix for this.
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Jamie
commented
Teams also does this with Skype Voice - meaning that if Skype voice is your telephony solution - you can't hold a phone call and a Teams meeting at the same time.
This means that any time a user on the other end of the meeting doesn't have access to a soft phone - the meeting cannot be held.
This is a significant design flaw that completely ignores the use of actual telephone services by users, or the use of Skype Voice as the telephony service.
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Chris
commented
It's a PITA to have to do extra steps to start sharing a screen and then have to click un-mute or take off on-hold. I used to be able to make external calls to LEC and customers when my cell signal got bad at a remote location and this has stopped so now people can't understand what I'm saying due to cell coverage. I'd rather go back to Skype so I can multitask like I used to. Teams has make it harder to do things. It's make my job harder instead of easier!