Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly. I could initiate a phone call to a land line in SFB, open another contact card and initiate a screen share. I'm communicating with the same person, even though the software thinks I'm making two separate connections. Skype for Business did this, Teams does not. Team is useless without this basic functionality. Teams cannot replace Skype for Business until uninhibited screen-sharing is possible.
Anton
shared this idea
This feature is on the backlog. We’ll update when we have more details to share.
48 comments
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LRS
commented
Backlog, what does that mean? How can this be pushed to priority?
I just came across this same issue. I use my work PC using the online Teams version to invite my Home computer/Mac using the desktop app (outside the intranet) to share my screen/work. My Work PC using the and Home Mac are next to each other so once I invite myself, I have to mute one of them. I usually mute the Mac.
I'm not sure but I believe this time I chose to use the desktop app version for my PC instead of the online version as Constantin Walter mentioned in this thread.
I agree, too much to remember to make a connection. Unacceptable usability, user experience.
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Joey
commented
We have this issue also with Avaya One-X agent
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Anonymous
commented
This is crazy. My coworker shares screen. I call her from landline and TEAMS puts me on hold. This needs to be fixed ASAP.
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Constantin Walter
commented
We came from SfB and there the described request was supported by design. Losing this was really a problem for us. But we found a workaround and shared it inside our organization:
Clearly the requirement is not possible with the desktop version of MS Teams solely. But you can run additional instances of MS Teams in an internet browser.
Just open https://teams.microsoft.com in your browser and permit audio/video.
This way you can keep two sessions open at the same time which allows sharing screen in one session and remaining in the call of the other sessionPlease note: You can only share the screen from desktop MS Teams client. The browser version does not (yet?) support this.
So if you expect to run into the mentioned use case situation: Start your call using browser-teams, to be ready for screensharing with someone else in desktop-teams.
Some colleagues even install browser Teams as PWA and use this by default, so they are always ready to start desktop Teams if necessary to share the screen with someone else whenever necessary.=> @Microsoft - I hope anybody is taking notice of this.
If your users are forced to establish such hilarious workarounds to get their work down in an efficient way, you should think about pushing this more. -
Susanne Bergdolt
commented
We are switching to Teams only telephony. So the feature is quite important to us. We often start with phone calls only and then notice during the call that we have to share our screens. So right now we have to hang up and start meeting and dial into that meeting or do Teams calls whenever possible.
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Anonymous
commented
Fix this.
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LeBron Jordan
commented
This needs to be corrected immediately! This is a massive flaw and should never have made it through whatever kind of testing was done!
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charan m
commented
Do we have any ETA, like others requested this something to be considered for development planning
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Hugo Lemieux
commented
This feature must be added to teams ASAP! We can already do this in skype for business, but as my compagny is completly switching to teams with covid19, skype will be removed from our desktop. I need to be able to use my phone devicewith audio on my earphones and desktop app to share my screen at the same time with the same person during a call and not only during a sceduled meating... PLEASE GET THIS DONE VERY SOON!!
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Udo
commented
We use Team Call over PSTN. Unfortunately, we cannot use screen sharing when CALL is active
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Anonymous
commented
This is a hindrance for multi-tasking. I need to be on a call, listening in while at the same time taking points from that meeting and reaching out to others to have an IM-only chat while screen sharing in the IM-only (no audio) chat. Please bump this in priority for resolution.
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Barry
commented
I wanted to check on the update for this improvement as I am also getting caught with this issue. Please let us know when this will be fixed as this makes it very difficult to use Teams for calls and chats (thus sharing a screen) at the same time.
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Anonymous
commented
My company is new to Teams and I've found this to be quite difficult to work around. Most of the times, I don't plan on sharing the screen (if they call me from their cell, not through Teams) and then we have to initiate a whole new Teams meeting just to share. Please fix!
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Damian
commented
Hi there. Any update on this one? This is very annoying and causes me issues a few times a week
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Moshe
commented
You are so right ! This is one of the biggest design flaws I can think of in a communication app !
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Tahir Sair
commented
same experience, cant believe MS didn't test this thoroughly. should be a top priority..
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Anonymous
commented
Hi MS
As you mentioned this in backlog what is the ETA. Due to COVID issue most of us are working from home and its extremely difficult to manage the workload via Teams.
I am going to purpose to discontinue MS-Teams until this issue fixed and switch over to Skype
Kindly update ASAP
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Average Joe
commented
PLEASE FIX!
This drives me nuts. Our entreprise killed Skype to promote Teams and we now have to deal with this kind of c**p. Totally counter productive. -
Wade
commented
Please raise the priority of this!
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Tio
commented
Please fix this soon!