Teams places current Call on hold when screen sharing
I call my colleagues using the "Calls" tab in Teams. I am calling their desk phone, which is a land line. Each colleague of mine has their own direct land line number. I use Teams Calls to speak with them. I then wish to share my screen with them, so I find them on the Chat tab, and initiate a screen-share. This immediately places my Teams Call on hold. This is clearly by design, and it is a flaw. We need to be able to share our screens regardless of any other Teams activity. Skype for Business did this flawlessly. I could initiate a phone call to a land line in SFB, open another contact card and initiate a screen share. I'm communicating with the same person, even though the software thinks I'm making two separate connections. Skype for Business did this, Teams does not. Team is useless without this basic functionality. Teams cannot replace Skype for Business until uninhibited screen-sharing is possible.
This feature is on the backlog. We’ll update when we have more details to share.
Jeremy Kerth commented
Big flaw in Teams!
i can’t put my call on hold in microsoft teams .
I have poor internet and WFH due to Covid, so I like to use my cell phone for the audio of a meeting and use TEAMs for screen sharing. I also have a Plantronics wireless headset. This used to work until a few months back there was a software update done on my PC and now if I have my Teams screen share it will put the cell phone on hold. If I click over to the phone on my headset it puts the screen share on hold. Currently work around dont use my wireless headset and just put my phone on speaker while doing my TEAMs screen share. How do it set TEAMS to allow me to have both screen share and land or cell phone call at the same time?
I use this as a work around.
Use teams with the calendar to generate a link that can be used. Then use the link on each device.
You it is a few extra steps but it works.
just to put it out there cisco jabber figured this issue out years ago
If user is only sharing their screen, Teams shouldn't take control of audio devices.
Allison Rost commented
I need this as well. When someone initiates a call from a 1:1 chat, I like to pick up the call on my cell phone (iOS), so I am not tethered to my computer. If during that conversation I need to share my laptop screen, I cannot simply click the 'share screen' button from the Teams app on my laptop and continue my audio call on my cell phone because the share screen button tries to take over audio (even though it shows as muted) and places the existing call on hold. My only recourse is to hang up from the audio call and then create a meeting invitation from calendar. This really makes it difficult to simply call one individual.
yeah there are good reasons to screenshare with one and be on a call with another. Think about your PBX customers that might be dealing with someone from the outside while also working with someone on the inside.
We need this
Dhinesh D commented
We get lot of complaints from our users that when they are in a current call in teams and if they get screen sharing from other user the current call goes on hold.
This makes the job complicated. Kindly let us know if there is a fix for this.
Teams also does this with Skype Voice - meaning that if Skype voice is your telephony solution - you can't hold a phone call and a Teams meeting at the same time.
This means that any time a user on the other end of the meeting doesn't have access to a soft phone - the meeting cannot be held.
This is a significant design flaw that completely ignores the use of actual telephone services by users, or the use of Skype Voice as the telephony service.
It's a PITA to have to do extra steps to start sharing a screen and then have to click un-mute or take off on-hold. I used to be able to make external calls to LEC and customers when my cell signal got bad at a remote location and this has stopped so now people can't understand what I'm saying due to cell coverage. I'd rather go back to Skype so I can multitask like I used to. Teams has make it harder to do things. It's make my job harder instead of easier!
John Stalzer commented
I used to be able to screenshare with a peer while talking to a customer on the phone and keep talking to the customer. We use and other providers VoIP for phone calls in my team.
Now, when I share my screen it will say you are connected to <person's name> would you like to also talk, puts my existing call on hold, and it "forces me" to talk using voice over IP. If I try to resume the jabber call it will stop the screenshare.
I need to be able to screen share and talk on the phone at the same time. When will this be fixed ?
We attempted to move to teams, but we are now back to "Go-to-meeting" software because of this issue. Hopefully this will get fixed, ASAP.
this needs to be fixed!!!!
Unable to release call from hold now.. Call is stuck on hold
Please fix the issue in Teams where a screenshare places an already initiated Teams call on hold and requires everyone to call back into the screenshare meeting.
Have a great day.
Have this problem too, realy annoying and feeling unprofessional when calling customers over landline with screensharing Teams
Edit: Just found out that my Jabra Engage 75 was causing this problem! Calling over Voip phone and Mobile phone (connected with bluetooth to Jabra) both put my call on hold/mute as soon as I shared my Screen in Teams. A test with mobile phone disconnected from bluetooth did do the job well (obvious). I made a ticket to Jabra Support on this hold/mute problem, hope there will be a solution/fix.
Marc Gagnon commented
I, too, have problems with screen sharing: I work from home and remote desktop to office PC using a VPN connection. Teams runs on the office PC but sound does not work fine so I use a laptop which is not on VPN to speak using teams. The screen sharing on the office PC does not work: when I try to activate it, the communication goes on hold.