Need PHONE SYSTEM licenses from Office 365 Business licenses (not just Enterprise)!
Currently MS Teams can only add phone functionality at the Enterprise level. O365 prevents users at the Office 365 Business Premium from accessing phone services. Changing from Business Premium to E3 is an extra $7.50/mo plus phone access at $8/mo plus the actual domestic subscription! A personal Skype Pro number only costs $6.50 per month!
Now decided not to to the VOIP with microsoft due to this. There are cheaper plans from various other companies and the necessity to upgrade to an enterprise license made choose another offer.
Agreed, it may price us out of this service at a time when we're trying to move voice and ad to Microsoft from other providers.
I have business premium and business essentials and still can't add on the phone system license even in the old admin center. Funny enough I can buy the Common Area Phone license to add to my phone system license. You know the one I can't buy!!! WTH
Badly need this. We want to transition from G Suite but if we cant get this feature as included in O365 Business Plans or as an add on, we might stay.
Update, Microsoft ??
One more vote for enabling easy phone integration at the business premium level.
Ian Dauteuil commented
As a CSP this is really frustrating, if a customer ever wants to use the phone service you have to bump them to the Enterprise plan which means you also have to update their version of Office to ProPlus. It really is a headache
Broken Products commented
you can buy the addon for business premium, it's just not available in the NEW admin center for some stupid reason. Switch to the old admin center.
Just say no commented
Microsoft is a stupid company. You don't want our money? Fine, we signed up for Zoom instead and will likely replace Office365 entirely with Google Apps. Your decisions have consequences.
Charles Yeomans commented
I just spent 2 days trying to install a phone system on Bus Premium.
It is terrible that this ignoring SME's requirements. Again very USA centric.
Just let us pay for a phone system add on, this is so important to small businesses.
This would be a great enabler for small organisations. Business Premium specifically for small organisations -> lower IT Resources who want a one stop shop.
Don't understand this. This would make Microsoft an easy choice for businesses.
Please add it for M365 Business.
Can't believe this isn't a feature of Business Essentials, why wouldn't you want to get small companies paying you for voice as well?
Please add it!
I have E1 licenses but nowhere can I find the Phone system add-on to this to activate services. Any ideas?I am in the admin portal for Office 365 and upgraded to Office 365 E1 Plan. Thx in advance
Charles Yeomans commented
Absolutely ridiculous, if they want teams to really work, you need to be able to call out to external phones like skype.
Ignoring the massive SMB market again shows USA concentric thinking and not looking at EU and ASEAN countries.
To me, this is not even a technical issue, it is some idiot product manager/accountant thinking they can get people to ship to E3 from business premium, which is not going to happen
@Eugene Beran, re your quote from the linked page
If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license or an Office 365 Business Essentials or Office 365 Business Premium licsense you will need to buy the Phone System add-on."
The above linked page has since been updated and now reads
"If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license you will need to buy the Phone System add-on."
Effectively, it looks like Phone System isn't an available add-on for Business Premium or Essentials.
Audio conferencing is allowed for Business Premium. Not all of MS documents have been updated.
It looks like Phone System for Business Premium and Business Essentials is coming.
If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license or an Office 365 Business Essentials or Office 365 Business Premium licsense you will need to buy the Phone System add-on.
John Smith commented
GSuite/Zoom gives you a free dialin number..this seems restrictive and unnecessarily expensive
I am amazed that on 78 votes have been made for this one!