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Need PHONE SYSTEM licenses from Office 365 Business licenses (not just Enterprise)!

Currently MS Teams can only add phone functionality at the Enterprise level. O365 prevents users at the Office 365 Business Premium from accessing phone services. Changing from Business Premium to E3 is an extra $7.50/mo plus phone access at $8/mo plus the actual domestic subscription! A personal Skype Pro number only costs $6.50 per month!

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Stephen Semmelroth shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

19 comments

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  • Broken Products commented  ·   ·  Flag as inappropriate

    you can buy the addon for business premium, it's just not available in the NEW admin center for some stupid reason. Switch to the old admin center.

  • Just say no commented  ·   ·  Flag as inappropriate

    Microsoft is a stupid company. You don't want our money? Fine, we signed up for Zoom instead and will likely replace Office365 entirely with Google Apps. Your decisions have consequences.

  • Charles Yeomans commented  ·   ·  Flag as inappropriate

    I just spent 2 days trying to install a phone system on Bus Premium.
    It is terrible that this ignoring SME's requirements. Again very USA centric.
    Just let us pay for a phone system add on, this is so important to small businesses.

  • Jon commented  ·   ·  Flag as inappropriate

    This would be a great enabler for small organisations. Business Premium specifically for small organisations -> lower IT Resources who want a one stop shop.

  • Mark commented  ·   ·  Flag as inappropriate

    Don't understand this. This would make Microsoft an easy choice for businesses.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Can't believe this isn't a feature of Business Essentials, why wouldn't you want to get small companies paying you for voice as well?

    Please add it!

  • ozoneriver commented  ·   ·  Flag as inappropriate

    I have E1 licenses but nowhere can I find the Phone system add-on to this to activate services. Any ideas?I am in the admin portal for Office 365 and upgraded to Office 365 E1 Plan. Thx in advance

  • Charles Yeomans commented  ·   ·  Flag as inappropriate

    Absolutely ridiculous, if they want teams to really work, you need to be able to call out to external phones like skype.
    Ignoring the massive SMB market again shows USA concentric thinking and not looking at EU and ASEAN countries.
    To me, this is not even a technical issue, it is some idiot product manager/accountant thinking they can get people to ship to E3 from business premium, which is not going to happen

  • Anonymous commented  ·   ·  Flag as inappropriate

    @Eugene Beran, re your quote from the linked page
    "Says this:

    If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license or an Office 365 Business Essentials or Office 365 Business Premium licsense you will need to buy the Phone System add-on."

    The above linked page has since been updated and now reads

    "If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license you will need to buy the Phone System add-on."

    Effectively, it looks like Phone System isn't an available add-on for Business Premium or Essentials.

  • Eugene commented  ·   ·  Flag as inappropriate

    Audio conferencing is allowed for Business Premium. Not all of MS documents have been updated.

    It looks like Phone System for Business Premium and Business Essentials is coming.

    This document here: https://docs.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/office-365-business-premium

    Says this:

    If you decide to buy an Enterprise E5 license, it includes a Phone System license. If you use an Enterprise E1 or E3 license or an Office 365 Business Essentials or Office 365 Business Premium licsense you will need to buy the Phone System add-on.

  • John Smith commented  ·   ·  Flag as inappropriate

    GSuite/Zoom gives you a free dialin number..this seems restrictive and unnecessarily expensive

  • Anonymous commented  ·   ·  Flag as inappropriate

    I was able to add an Audio Conference license to my Business Premium account and it is working successfully.

  • David commented  ·   ·  Flag as inappropriate

    I found a work around just buy one e1 license then stock up on extra phone system licenses ;)

  • Anonymous commented  ·   ·  Flag as inappropriate

    By blocking phone and conference dial in for Business plans you are completely walking away from the SMB marketing. Why?

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