Speed Dial for Teams IP Phones
Currently the Teams IP Phones are not useable cause in order to dial a call you have to use the onscreen keyboard to search for a contact to see presence or to dial the call. Teams IP Phones need to be able to place certain contacts on a speed dial tab that will show certain contacts and their presence status on one screen. You should be able to glance at the speed dial tab to quickly see who in your team is online and dial them.
The People app on Teams phones allows you to organize your contacts, including creating contact groups. To learn more, please visit, https://techcommunity.microsoft.com/t5/microsoft-teams-blog/new-capabilities-on-microsoft-teams-phones-l-june-2020/ba-p/1496457.
75 commentsComments are closed
The Speed Dial contacts group form Teams (among all Teams contacts groups) have been made available in the June 2020 client release for Teams IP Phones:
Magnus Ström commented
Ability to use the speed dials when transfering calls is also critical here !
As Mentioned below.
It is possible to add a recently dialed phone number to your "Favorites", but you cannot edit the name of the favorite, it only shows as a number. Which is not useful
It is possible to add an external number to speed dial in the Teams desktop client and it will sync to the IP phone "favourites. However it will only show the number.
This behavior was with Yealink t55a
This is incomplete, the name of the speed dial does not show on the phone, it shows just a list of numbers with description while on the PC app it shows correctly.
Got "speed dial" functionality with the most recent firmware update on the Yealink TC56A.
On the IP Phone, the Calls tab now shows "Favorites". In the Teams app on macOS and web, under the Calls tab, there is a section titled "Speed Dial". Within the Speed Dial section there is a contact group called "Speed Dial" and a contact group called "Favorites". Both the "Speed Dial group and the "Favorites" group from the macOS app syncs to the IP phone under "Favorites".
1) On the IP Phone, you can add a "Favorite" by going to the "Recent" section and tapping the star button on a recent call. This works best for contacts that are in your Global Address Book. It is possible to add a recently dialed phone number to your "Favorites", but you cannot edit the name of the favorite, it only shows as a number. The number syncs to the macOS Teams app under Calls>Speed Dial, where you can edit the name of the "Favorite", but the name does not then sync back to the IP Phone.
2) In the macOS Teams app, under Calls>Contacts, for all contacts there is no option to select which phone number you want to add to speed dial. If the contact is part of your organization, adding the contact to speed dial will default to a Teams call. If the contact is not part of your organization, but has an O365 account, adding the contact to speed dial will default to a Teams call. If the contact does not have O365 account, adding the contact to speed dial will default to a phone call, but the name of the contact will not appear on the IP Phone, just the number.
Speed dial only works from the main screen. There’s no option to transfer calls to speed dial entries. Still have to search by name. Seriously? When is Microsoft going to get Teams feature into the 20th century? Note, I said 20th, not 21st, as business phones had this feature in the 1980s, if not before.
Yes. Finally! you have to sign out / in to see the new favorites tab
New software version is apparently out (5.9.13.0306), but how does one activate speed dial. I don't see an option on the CCX 500.
Nick, this is not available on the CCX phones quite yet. The newest Teams app is being integrated into a new CCX firmware release which is currently being tested by Microsoft and will be publicly released very soon.
Jason, please see the May 3rd response from Kruthika on Microsoft's recent blog article regarding this Teams client release. Feature parity for 'Contacts' between the Teams desktop and IP Phone clients is coming: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/a-refreshing-new-look-for-teams-phones/ba-p/1351532
Mike, Contacts will likely not be coming to Common Area Phones as that user interface only provides for the Dial Pad. You can find more details on the Common Area Phone experience here: http://blog.schertz.name/2020/04/common-area-phones-in-microsoft-teams/
Anyone get Teams app version: 1449/18.104.22.1680031901 installed on a Poly CCX 500? Am not able to figure out how to get it installed and really need the features from the last two builds as device is at version 1449/22.214.171.1249110802.
Jason Tenpenny commented
I am now seeing this on my Teams phones, but this is only half-way done in my opinion. We need the ability to add external contacts to the speed dial as well, not just other Teams users in our org.
Have seen speed dials now available for Teams phones (users), however they don't seem to have been added for common area phones. Are speed dials (favorites) going to be added for CAP phones as well and if so what is the approx timeline for this?
Speed Dial (Favorites) is imminent. Some Office 365 customers have been receiving updates in their Message Center outlining that the feature is already rolling out now through early May.
More details on Tom's blog: https://tomtalks.blog/2020/04/new-features-coming-in-microsoft-teams-ip-phones-firmware-update-april-2020/
I’m honestly disappointed with the expectation Microsoft seems to have regarding customers “upgrading” to Teams when the comparison to Skype For Business is nowhere close in terms of features, usability, and general user experience. I’m expected to migrate our company to Teams this year and I have to keep telling my boss that there are too many administrative and end-user features and qualities that our company relies on with Skype that don’t exist in Teams yet, meanwhile Microsoft is disabling things that we need and make use of! We are currently in a lose-lose situation.
Speed dials are a must have for our environment as well as auto answer for paging.
Davide Ronchi commented
We really need this before we can be serious about rolling out teams calling.
We cannot move to Teams until this is fixed
Mark Blanke commented
This is one of the most basic features of a phone and really is the main reason my teams phone is not very useable. I hope this will be completed soon. At the bottom of the screen is Calls Calendar and Voicemail. It should be easy to have a favorites or contacts button at the bottom too, which send you to a list of contacts, with favorites pinned to the top of the list.
can't migrate from SfB until this is completed.