Poor performance on MacOS
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
Thank you for your feedback. We are continually looking to bring performance boosts to the Mac Client, including improvements with Electron 10 that are releasing. We are also aggressively addressing other areas of performance around the Mac client
I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.
The heat generated by teams has killed my Mac battery. Now going to cost me $300 for a battery replacement!
Niklas Seefried commented
Hello, I´m having the same problem here on a 16" MacBook Pro 2019. Fan rpm go up to 4000 of 5500 max. Not funny to use, even the people in my meeting can here the fans sing. Please work on an update which does function!!!
Hello Alex from Teams Engineering ! Same issue... I’m journalist and teacher too, using often Teams.... but it’s inusable. Everything Ok with Google Meets, Discord, Zoom, but with Teams, My MacBook Pro i7 2GHz is fast inusable. Video lags, fans 300 % normal speed, case very hot, and everything take seconds to be done.... I’m so sad about that !
Even with their October "working on it" update I have yet to see any improvement on my 2020 MacBook Pro Core i7 running Big Sur. Just got off a call with 4 people and I had to keep myself on mute for the entire meeting because my fans were so loud.
So....final testing phase in Feb - but the problem is still happening for everyone in the world...
Updating to the new macOS (Big Sur) helped at lot for me. I am on a macbook-pro 13 inch (May 2020).
I've tried the Teams videomeeting on my iMac (2018) with Radeon Pro, and there's no CPU issue on that computer. My mac book pro is using a intel iris plus graphics 645 and has a serious issue with cpu load when in video meetings
Still shockingly bad. Every meeting laptop becomes so hot and fans whirring. I daren't even think about sharing my screen otherwise it completely freezes. Really hope there is a good fix in the pipeline...
Updated to the latest version and still having this issue. It's so bad that I can't multitask at all when in a meeting - even just within Teams.
If a pandemic and everyone working from home is not enough to get a video and messaging app fixed in under years then I don't hold out much hope that this will be fixed prior to every one being able to return to work and not needing it. I think the answer is clear find an alternative. Is there such a thing as a Teams to Zoom gateway such that you can use the Zoom client and join team calls?
Brand new Mac Book Pro here, 2020
Although the CPU load has decreased and my fans aren't on overdrive for an hour long Teams mtg, they do STILL kick in pretty hard and high after a 15 minute meeting. Zoom, FaceTime on the other hand, have ZERO issues whatsover. Clearly, there is still more work to be done on the side of Microsoft to improve the issue.
Video is still relatively worse, compared to the same people on Zoom.
Audio is so-so. If everybody except the person who is speaking is muted, it is slightly acceptable, as soon as two or more people are unmuted, it is inacceptable.
Battery is still dying, even with plugged in Power Supply...
Microsoft Teams Version 1.3.00.28778
First all day trying to use teams on my Mac to see if it was in any way usable again. No is probably the easiest answer. The load completely flattened my battery inside the hour due to the heavy CPU load. I switched to Zoom and can manage 4-5hrs on the same machine presenting the same material. Simple answer is you need to use a win10 PC because this is unusable on a Mac laptop. Maybe an iMAC that's permanently plugged in to power and can dissipate the heat generated by the CPU load but definitely not a Apple laptop.
3 Video-Meetings today with new 1.3.00.28778. 5 persons in meeting. Fans run quieter now.
Before that version I had jumbo jet departing noise
MBPro 13" 2019 on Catalina in Clamshell mode connected to LG 4K monitor via Thunderbolt3
This problem continues and it has been raised since May 2020. My macbook becomes unusable and unstable. Due to this problem I left a client waiting in the lobby for 5 minutes and extremely upset. I clicked “admit” and the button changed to “admitting” and never allowed the person. I had to turn off the computer and call him over the phone. A disastrous experience and very unprofessional.
This doesn't seem to be a permanent fix, but it helps some to toggle the following settings:
- Disable GPU Hardware Acceleration to "checked"
- Turn on new meeting experience to "unchecked"
They both require a restart of Teams
Still absolute poo,
Makes my laptop unusable,
I don't know what to do.
Methinks Alex is lying to us.
Kasper Malfroid commented
Feedback to Alex from Teams engineering:
"We have rolled out a fix" => Which version number corresponds to this fix? What does the fix actually implement?
"Please update your client (Settings→check for updates)." => These instructions are not correct. When I go to settings, there is no option to check for updates. Instead, I have to click on my profile picture in the top right corner of Teams interface to see the "Check for updates" option.