Mac Teams Helper: Takes up too much CPU and makes app almost unusable
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
Can't use other software while running microsoft teams.
2014 macbook pro 8gb
Im so glad to hear this isn't me! It seemed to get worse throughout April 2020. I am on a 2017 2.9 quad core 32gb Catalina 10.15.3.
About every video call at least twice the CPU spikes to almost 100% for no reason, freezing the computer until it calms down. I think teams has degraded the performance of my computer over the past 2 months. Adobe Premiere has been crazy laggy for no reason which is very frustrating and the fan just always runs high now.
Disabling GPU acceleration did not work for me.
I have same issue. I don't know what to do. When I surf on internet but in video call is on, it is fine 2000rpms about 60 celcius. But when I try to videocall window, just like gettin render something. 6000rpms 90 celcius...
MBP Mid 15 16 Gig ram 2.8 ghz i7
Yep, same issue since last update. Disabling GPU acceleration as suggested in some posts, still doing the same thing. Only happens in a video call. Audio only is fine (although teams is still hogging a fair chunck of CPU for that too)
Ben Henson commented
Also running on a late 2012 MBP with 16GB RAM. Can render everything from Adobe suite without even a blip on Activity Monitor, but handling a Teams call this thing near enough combusts - needs sorting out please!
Here I have experience tat, during the use of MS Teams Machine heats up and I get an alert that machine performance is compromised coz of overheating and Teams, Mac book pro 12 inch
Solution urgently needed, would be very appreciated!
I have the same issue on rMBP 13 late 2013 (10.15.4), but there is no problem on mid-2012 Air (10.15.3) - works smooth, no overheating or fans issue.
Same as other commenters.
Additionally, I've noticed that it's Team's is not offloading hardware acceleration to eGPU, unlike competing products.
Chrome, with its "Google Chrome Helper (GPU)" process does a better job, offloading hardware acceleration to an AMD Radeon RX Vega 56 via eGPU while I'm on a call and doesn't take up between 10 and 30 of my CPU when idle.
It might be time to stop adding features, and start working on preformace.
same issue here.
Microsoft Teams Version 1.3.00.8663. It was last updated on 4/20/20.
Me too... Sucking up CPU, and running even considerable amount from external eGPU, as you see from picture. How is it possible... loading more than BMD PCC 6K .braw 8:1 121MB/sec. file rendering in DaVinci Resolve Studio 16.
New Macbook air , when teams is running cpu spikes to 50-60% and fans is on all the time.
Doing conference calls is very bad.
Adding my name here too! CPU exceeds 60% (and more), fan gets so loud that I cannot use the built in micro ... before teams freezes.
Espen Øvergaard commented
Brand new Macbook air arrived yesterday. Used it for a Teams meeting today. The fan was on ALL THE TIME. Horrible. The other complained about the noise in the meeting. The fan basically disrupted the meeting for all. How can it be that the Teams application is causing this? I am considering to rerturn this Apple product. Teams is an essential app for me in these home office times.
Matt Monarch commented
Adding my name to this list. For me the issue is specifically related to using video chat in Teams. Or at least, that is when usability drops considerably.
I don't have a screenshot, but the Microsoft Teams Helper process goes over 100% CPU every time I use video in a call (not sure how that's even possible, but that's what Mac Activity Monitor says). If I turn off incoming video, it slowly drops back down. I've attached my system information.
Patrick Donnelly commented
Same here, chewing up 60% of my cpu on a video call macbook pro 2017 15 inch core i7 10.15.4
macOS Catalina 10.15.4
I have the same symptoms on my MacBook Air
Same issue here. Running Catalina 10.15.3. 2015 Macbook Pro, 2.5 GHz Quad-core I7. I installed fan control app and still internal temps regularly going over 150F. Terrible but I have no choice...Teams is what my organization is using.
I've got a brand new 16" MacBook Pro with 32GB of RAM and the 8GB graphics card option and the Teams Helper is taking roughly 40-50% CPU during my work meetings. This needs fixed ASAP. Trying to go over numbers with team members, marketing initiatives, etc. shouldn't be taxing this system. I can render out 4k video without my computer getting as hot as it does with MS Teams video calls.