Mac Teams Helper: Takes up too much CPU and makes app almost unusable
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
118% CPU used for one process during my call, fans pegged at 100%.. Please make this more efficient.
Same problem for multiple users in our org - high CPU usage with teams on Mac,
I teach from home now, I have an early 13incg 2011 mbp on osx sierra. Same issue, it's almost impossible to manage since it's lagging too much in a meeting. It takes about 10 seconds to switch between chat and participants screen, and it's a nightmare to try to share a presentation.
Angela María Alejo Cumplido commented
I have exactly the same problem. I work with TEAMS every day and I have seen the next problems:
- Microsoft Teams Helper consuming a lot of CPU's process
- I have had even 2 process of Microsoft TEAMS Helper opened at the same time
- Microsoft TEAMS as well consume a lot of CPU'S process
And I have noticed that after 4 hours in this app, while I have the computer plugged in and battery at 100%, THE BATTERY STARTS TO RUN DOWN. And in 10 minutes, it goes from 100% to 90%, and automatically it starts to load again till 100%.
I have got the latest Catalina version and Microsoft Teams up to date.
(I am a Spanish speaker, so sorry if there are any mistakes in my text)
yep same here, battery drains while plugged in during a Teams video call, MacBook Pro 2016 with 60W charger. macOS Catalina, latest Teams version to date (.9271). Teams helper seams to be the problem regarding CPU.
Does anyone also have a problem of the battery draining while plugged in using teams? Usually about 10% per hour. I have turned off GPU acceleration.
Never had this problem with any other app.
2019 15" Pro, Mojave 10.14.6
Same issue. Fans fire up, MBP runs hot, 105% CPU usage, sometimes more. Not good.
Ronald Hahm commented
Yes. I am seeing Microsoft Teams Helper run at up to 104% CPU utilization.
This is on MacOS 10.15.4 Macbook Pro 15 2017.
E Huster commented
Same here. Started to have the spinning wheel all the time, when opening Word, Chrome, anything. I have a 2017 MacBook Air so I know it's old, but it was working perfectly fine before I started using Teams. BTW, I came here because the top memory suck in my Activity Monitor was Microsoft Teams Helper...
Same here, Teams makes my mac to freeze, this doesn't happen in other platforms like webex, zoom, etc
Can (unfortunately) confirm that the issue persists on 10.15.5 at maximum severity. At times, my mac totally freezes while on Teams calls. When not in teams calls, I never experienced this issue (not even once)
Over 60% of my CPU is taken up by teams and it's helper processes. This makes the machine completely unresponsive on a regular basis.
I was getting a lot of video lag on my MacBook 12 i5 1.3Ghz dual core machine. Latest macOS 10.15.5 update appears to have eliminated the lag, I assume due to this fix
- Improves performance on certain Mac models when enabling hardware acceleration in GPU-intensive apps such as those used for video conferencing
Teams completely grinding whenever I'm on a video call now, activity monitor showing over 100% CPU! This really needs fixing asap
When is MS fixing this issue!
Turning off GPU acceleration doesn't really do much.
I notice it is worse when ones camera is on, receiving video alone is better but still this is still causing high CPU/fan/battery drain.
Alan M commented
same here please fix
Steve McNiven-Scott commented
Need this to be running on my MBAir 2018 for work, but holy geez it just bogs it down.
I had the same issue like many here. I wrote a simple script to run MS team on a terminal so I can restrict it's cpu use and lower its priority. It works ok without sucking up lot of CPU for me. Hopefully it would help others. You can get the script from my github scripts repo below.
Am having the same fundamental problem on a MacBook Pro, 16 inch, i9, late 2019/2020, running the most recent OS. Because I have a lot of cores, I don't max out CPU, but the fan is running enough to heat the room several degrees if I have the door closed.
I will disable GPU acceleration, but that seems to defeat the whole point, doesn't it?
Yeah, MacBook Pro 15" 2017. Performance starts to plummet when Teams is running. I just tried [x] Disable GPU hardware acceleration. The fans are only on 2 instead of 5 now, which is an improvement, but still unacceptable.
2.8 GHz Quad-Core Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 560 4 GB
Intel HD Graphics 630 1536 MB