Mac Teams Helper: Takes up too much CPU and makes app almost unusable
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
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278 comments
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Anonymous
commented
Have you tried unchecking the "Disable GPU hardware acceleration" (if you have it checked by any chance)?
Helped for me
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Anonymous
commented
have you tried unchecking the flag "Disable GPU hardware acceleration"?
I had it on because of the whole app being blue and pixelated in one of the previous versions of Teams. But then in the newer version (which was also taking up 100% of the CPU) unchecking it actually made the CPU come back to normal, and it works fine for now
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Jeff Do
commented
An MS insider told me that the problem comes from the how macOS handles threading. From MS perspective, the problem is on Apple's side.
And I agree with many of you, MS silence is deafening!
Honestly, I just don’t care who's fault it is. Just fix the problem.
Maybe add an option to reduce threads usage... IDK
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Tine
commented
Ok, so I see that I am not alone. My fan goes nuts sometimes and I just realised that it is the Teams helper tool that causes this.
Hey @microsoft when will this be fixed? -
Mat
commented
Its insane that in 2020 MS can only create apps for their own OS... Perhaps hiring MacOS developers would help? Our companies are paying a LOT of money for the Office365, I have a MacBook Pro with 16GB of RAM and just cant work due to Teams Telper consuming between 100-160% (¿?) of CPU...
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Máté Ték
commented
Just bought a second hand MBP i7 2.2 from 2014 for work and college, except Teams is literally boiling my CPU alive. Please fix this ASAP.
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Emre Önder
commented
It is September 2020 and we have still performance problems on a chat app. Make it open source, If you can't handle it...
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Anonymous
commented
So does MS ever respond to these things. The fan noise on my Mac when using Teams is ridiculous.
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Prerna K
commented
Same problem on my Mac. It's causing too much problem in all my presentations as the fan sound is too high. This needs to be fixed soon.
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Yitro Kurniawan
commented
Teams slows down my MBP 15 2018 especially when I do call and second screen also connected.
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Mike
commented
Just chiming in here - brand new iMac 2020, with 64gb ram, and all the works - and Teams is the only app so far that has made the fan turn on - so hard and fast, that other meeting attendees can't hear me over the fan. Agree looks like software is really cycling up the processor.
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Pedro Relvas commented
Guys, I have attached a print screen with the insane amount of GPU usage and CPU usage on the MacBook Pro 16".
It's literally unstable to use this on the MacBook Pro it's sitting at 70c
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Anonymous
commented
Teams is making my Mac very slow and crazily heats up my mac. Whats going on with the new update?
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G!
commented
Seriously you guys need to tackle this problem fast. With videoconferencing that is the norm, I can't use my Mac for 2h when on battery. Teams is taking all CPU and it's bad.
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Jeff Gallino commented
I turned on GPU acceleration (unchecked the disable GPU) in settings (Profile, Settings) and it made it much less laggy. still slamming the hardware, but not as hot or crazy CPU.
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Throwing in my voice. teams itself is unusable when this starts, super laggy, i have to hover over mute for 10 seconds to get it to mute... my cpu goes nuts. Macbook pro, 2.7Ghz Quad core i7,16GB, and super laggy.
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DBDB
commented
I can only repeat what has been stated so far: CPU and heat going massively up!
Macbook Air (Retina, 13 Zoll, 2020)
1,1 GHz Quad-Core Intel Core i5
Catalina 10.15.6 -
John Lascurettes
commented
Same situation as everyone else. I had no complaints about Teams until the UI update where the video conference is split out. Whereas video conferencing is always processor heavy, it spikes the CPU altogether, rendering almost all functionality on my 16GB MBP (late 2013) useless (even within Teams like opening the chat). Additionally, Teams is using way more CPU in general than it did before, even when not in a video chat. Please investigate, Microsoft!
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Anna Ståhl
commented
Just joined a Teams meeting on my brand new Macbook Air (2020) and it was burning up! CPU up to 150% by "Teams Helper". The screen was flickering and I was barely able to be active in the meeting.
Fix! This! Now!
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Victor S
commented
Same problem here, just recently switched my old 2012 MacBook Pro i7 16gb to a new i5 MacBook Air 8gb ram. With the Pro I was running a 4k LG external monitor through hdmi, now thorough thunderbolt3/usb-c with the Air, thought the problem was my new computer...
Videoconferencing is very laggy and unusable with my external Logitech webcam, with the Air internal webcam the video at least does not lag 2-3 seconds. Sharing content is very slow to the point I had to ask someone else to share it for me on multiple occasions, without anything else running on my Mac.
Fans, either on the Pro or on the Air run like crazy, making the internal mics unusable, making me use headphones.
Conferencing on Zoom, Google, works fine, seems very clear to me that this is a Teams software problem. What can be done?
