Mac Teams Helper: Takes up too much CPU and makes app almost unusable
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
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157 comments
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Alan M
commented
same here please fix
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Steve McNiven-Scott
commented
Need this to be running on my MBAir 2018 for work, but holy geez it just bogs it down.
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devnull
commented
I had the same issue like many here. I wrote a simple script to run MS team on a terminal so I can restrict it's cpu use and lower its priority. It works ok without sucking up lot of CPU for me. Hopefully it would help others. You can get the script from my github scripts repo below.
https://github.com/aselvan/scripts/blob/master/macos/msteam.sh
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Anonymous
commented
Am having the same fundamental problem on a MacBook Pro, 16 inch, i9, late 2019/2020, running the most recent OS. Because I have a lot of cores, I don't max out CPU, but the fan is running enough to heat the room several degrees if I have the door closed.
I will disable GPU acceleration, but that seems to defeat the whole point, doesn't it?
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Anonymous
commented
Yeah, MacBook Pro 15" 2017. Performance starts to plummet when Teams is running. I just tried [x] Disable GPU hardware acceleration. The fans are only on 2 instead of 5 now, which is an improvement, but still unacceptable.
2.8 GHz Quad-Core Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 560 4 GB
Intel HD Graphics 630 1536 MB -
Felix Bünemann
commented
CPU-Usage during Video-Calls is much too high, even though GPU-Acceleration is enabled. Looks to me like the App ist not using Hardware-Encoding for the Video (15" MBP 2018, Vega 20 4GB, i9-8950HK, macOS 10.15.4, Teams 1.3.00.9271).
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Anonymous
commented
Same issues for me as well. Macbook mid 2014 turns to molten lava, dread to think what long term damage this is doing. If only we could just disable all the fancy useless features and have the bare bones.
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Anonymous
commented
Hi,
I am having the same issue when on an MS teams call it uses +100% cpu. I tried to check "Disable GPU Hardware Acceleration", but it didn't help.
Besides high CPU usage, it heats my MAC Air and it disturbs everyone in the room.
Microsoft should look at this ASAP, now that most of my team is working from home, we need to be on call most of the day and when I need to do it, I cannot keep with other ativities. -
Michael
commented
New MacBook Pro 2020 13" - got on my first teams call. Battery dropped from 70% to 5% in 35 minutes. Completely unbelievable.
When I plugged in charger the recharge time was calculated to 11 hours due to the drain! -
Eppy
commented
Same issue. Tried all options SMC reset, NVRAM reset, Safe Boot, Hardware check. No solution. MBP gets so heated up that now that it looks like the display connector is giving up under heat and screen is showing up horizonal thin black lines on main menu bar.
I stopped using the MBP for 4 days and the screen came back to normal. But today I started Teams and within 30 minutes started seeing the lines again. It's a huge issue. Looks like if you need to use teams, you need to switch to a Windows laptop!
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Alexandre Krammel
commented
Not only the TeamsHelper, but when doing a meeting the WindowServer process is heavily used by Teams.
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Dimitri Poels
commented
Same issue with Mac 10.15.4 , (16" 2019 version)
Please help.
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Alan
commented
Microsoft Teams heats up your computer so much we could have a barbecue party, totally unstable, sooo we let's wait 2 years before they look into it and another 3 years for a fix.
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Pietro
commented
Same issue
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Anonymous
commented
Same issue here. Brand new MacBook Air with upgraded specs. Any video chat on teams seems to instantly kick on the fans and tax the CPU to oblivion. Please fix
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JPG
commented
145% CPU usage for Teams helper
and 20% by Teams by itselfMaking my Mac unusable, video/sound lagging and team crashing.
MacBook Pro
2.2 GHz Quad-Core Intel Core i7
16 GB 1600 MHz DDR3 -
ASA
commented
is there any update from Microsoft?
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Isaiah Schultz
commented
My team is on a "virtual room" with many of us on video all day (as a way to promote team cohesion while being forced to WFH due to COVID), and the Teams Helper is using over 200% of my MBP CPU while I have my camera active and the Teams app visible on one of my monitors.
I hate to say it, but this is outrageous... As a developer, I need my CPU overhead. With MS Teams using 200%, but company-installed "virus protection" using ~100% CPU, and my regular coding software to do my day job using another 10-100% CPU, there's essentially nothing left... my computer is maxed out constantly all day long.
Optimize, optimize, optimize.
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Anonymous
commented
Same here 60% on a MacBook Pro Late 2018...
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Anonymous
commented
I found a possible solution that Microsoft actually has implemented in the desktop app Teams on MacOS:
1. When the application is running and you are logged in, Click on your avatar in the upper right corner
2. Click on the menu item "Settings"
3. Check the option "Disable GPU Hardware Acceleration"
4. Restart Teams
