Poor performance on MacOS
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
Anonymous
shared this idea
Thank you for your feedback. We are continually looking to bring performance boosts to the Mac Client, including improvements with Electron 10 that are releasing. We are also aggressively addressing other areas of performance around the Mac client
535 comments
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Florian
commented
Same problem...Macbook ist heating up like crazy ....
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Kiran Sreekantham
commented
Using up > 80% of my cpu for "Teams Helper (renderer)" is way too much. Using teams brings my Mac to a crawl.
(Edited) In addition, sometimes it takes me 10s for my mouse clicks to register. Like when I want to view another chat.
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Anonymous
commented
I'd like to chime in that the CPU usage when in multi-person video calls is quite excessive. However, since about a couple of weeks it has gotten (much) worse.
Besides the Teams Helper (renderer) process taking up >80%, 'kernel_task' is also spiking. This causes major video glitches (black frames and for some frames the video even turning black & white?) and the entire system to become unresponsive. Looks like something is going completely wrong GPU-wise.
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John Studdard
commented
Teams MacOS client is essentially unusable on BigSur with multi-person video conferencing. Can see delays (lag) of 20-30 seconds between audio and video. Screen sharing feature brings machine to its knees causing other apps/services to stop responding (Bluetooth, Outlook, browsing). Running MBA 2019 i5/16Gb ram. Have tried uninstall/reinstall, disabling GPU, closing all other apps while using teams and nothing has helped. I recently tried moving the Teams window from my DisplayPort external monitor to the laptop display and that seems to have reduced the lag somewhat (down to 5-10 seconds), but still not usable. This thread is 935 days old and the last post from engineering was March, not feeling the "aggressively addressing" thing.
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Eelco Heuvelmans
commented
Any more news? This is a constant issue with our Mac users, with fan-noices because of the Teams helper interrupting meetings and concentration.
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Steph
commented
@Timbob - which alternatives are you looking at? I would be interested. I had a number of people still me Teams is a good app, however once we switched we have had nothing but problems. It's a shame really, because I moved everything over to Microsoft 365 and I am not happy with the switch.
Specifically Teams/MacOS related - I get lagging up to (and over) 10-15 mins. It is awful and looks horribly unprofessional on my company. My Mac computers run multiple CAD programs all day, everyday with no issues. I open Teams and screenshare (no other apps open but maybe 1 chrome/safair brower and outlook) and my computer can't handle it.... there is something wrong with Teams if my computers can't handle it.
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Leonardo
commented
I'm also seeing the same issues as @Tommiy. When I change the display scaling to the default setting, the performance hit seems to be a little less noticeable.
Teams is still very slow, but the display scaling seems to aggravate the issue, specially when screen sharing.
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Tommiy
commented
I've noticed that really its a combination of macos and teams. Macos scaling for the display is an issue. I have a 2 external monitor set up with a 2560x1440 thunderbolt and a 4k (set to look like 2560x1440) and the CPU usage doubles just dragging a teams call between one display and the other. I'm putting it down to the fact that on the 4k screen with the sub-integer rendering in macos causing the 2-3x cpu increase in load. I'm not sure if others are using the internal retina display but to be honest it actually seems to cause more load than the naive 2560x1440 native monitor. It would seem that this will never be corrected because in my case seems to be a combination of teams and macos. I wish macos handled scaling like windows. The later reales the handling is getting worse by all reports that scaling and fonts being blurry is a big issue. No solution here.
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Luke
commented
The whole desktop application is very laggy and takes lots of CPU. We are working on latest Intel i7 Macbook Pros and it is very disappointing how slow the Teams application is.
If that cannot be fixed using the existing Electron platform maybe it is time to write a native desktop client.
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Koen Yskout
commented
Same problem here. Possible workaround for the others suffering from this: when I used Edge on my mac to run Teams via the web, it worked like a charm without severe performance degradation. So it seems Electron is the culprit.
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Anonymous
commented
Very recognizable. I think it started a few months ago. It did not use to be as bad as today. I use screen sharing in 3 out of 5 meetings. That's when this performance issue is an extreme factor.
I think Electron is a big part. GitKraken Helper (Renderer) is also top of list a lot. GitKraken I can close. Closing Teams is not possible.
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Timbob
commented
My global team, mostly Mac users, are almost finished reviewing which alternative to MS Teams we can move to. Every user has lag problems due to the CPU hogging of Teams Renderer.
Shame really - if it worked, it would be a good app. But I won't be sorry to see it go.
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Yoeri Van Damme commented
still very much an issue
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Anonymous
commented
Any updates here? My MacBook Pro i7 and 16gb Ram is nearly unusable, when Teams is used! This is a shame for MS. Zoom ist running without any issues!
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Jaime
commented
Hi! Is there any update on it? The performance is just unacceptable. I use a 2019 MBP with 16 Gb of RAM, and Teams is unable to offer a good experience, particularly on video calls, even when no other process is performing intensive tasks. My whole team is suffering the same experience
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Grégory Millasseau
commented
Working on it? Let me laugh, it's worse than ever.
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Christos Savva
commented
Hello I face the same issue, my macbook fans are running like crazy while using Teams.
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Kiran Sreekantham
commented
It's been a couple of years. Why is this not solved yet?
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Samir
commented
Same issue, running 2 external monitors 27 and 34 inch monitors with a Logitech C920s Pro HD webcam.
Insane lag while running microsoft teams...
Pretty powerful laptop so the hardware should not be a problem.
MacBook Pro 16-inch 2019
Big Sur
2,3 GHz 8-Core Intel Core i9
32 GB 2667 MHz DDR4
AMD Radeon Pro 5500M 4 GB -
Jennifer Fein
commented
I have a small laptop (portable for travel) - and an external monitor for home use. I cannot use Teams Meet and share my screen with the external monitor on at the same time. I never had this issue with Zoom.
Attached is info about my machine for reference.
Even when I remove the external monitor, it takes 30 sec+ to take ANY action in my shared screen. If I'm browsing a website, it is like watching the page load on a dial up modem. I cannot demonstrate software using Teams Meet at all and that is what we sell.
