Poor performance on MacOS
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
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475 comments
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Tommiy
commented
It appears correct that these pages are just for show. I've tried all suggested fixes that I can possibly find after hours searching, none have any real impact. The only real answer appears to be use some thing else.
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John Y
commented
It is obvious that Microsoft is ignoring all the complain here. Out out of curious, anyone has hacks that works well to help the performance issue? Will turning OFF video when screen sharing help? Will sharing only one window instead of sharing the entire desktop help?
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Stephen
commented
Outlook and Teams compete for memory hogs. Slack meanwhile does not and is very lightweight.
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Sakari Alastalo
commented
Thanks for the tip about Turbo Boost Switcher. That mitigates the situation better than any other solution so far. Fortunately, we moved over to Zoom since there seems to be also problems with echo prevention on Teams. Glad that came up so we could all move to Zoom.
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Ian
commented
I am using an iMac with Big Sur - Teams is making my cooling fans work way too hard - is there anything I or you can do to reduce this?
Ian
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John
commented
Yeah. It's laggy, doesn't actually run as a native app, and when it needs to update, it puts up a small line item in the chat window and then you have to restart the UI? This is typical of a Web App, placed into a fake native app window.
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James Smiht
commented
would like to see a universal version added as we have for other Microsoft 365 apps for users on new Apple M1 silicon processors.
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Anonymous
commented
The Turbo Boost Switcher worked for me!
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Laurent MD commented
The only way to get this mitigated on my side (MBA i5/16GB) was to buy the Turbo Boost Switcher Pro (10$) that can disable the Intel Turbo Boost feature and so limit the CPU frequency to 1,1Ghz and preserve battery and system fan - while slowing down a bit the machine unfortunately.
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Sakari
commented
A work around that seems to help: Use Google Chrome and the Teams desktop app simultaneously with the same account.
Use Google Chrome with your teams account and go to the meeting without audio. When in meeting, start video but turn off incoming video to save bandwidth.
Use the desktop app to connect to the meeting using audio (not video). Allow incoming video (this is the default setting so no need to change anything).
This will allow you to have the Chrome window somewhere minimised, and at the same time, make use of the features in the desktop app, like seeing more people at once.
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Tommiy
commented
2-3 years after this User Voice started and we are still here waiting for a fix. Can anyone actually believe it? Peak usage of remote working in the last year and still this is not addressed. Guess we are waiting for the next best thing to replace remote working for the fix as it does not seem that there is any plans to actually make this work.
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Heppler
commented
During and after a Teams call my iMac Pro slows to a crawl. I'm wondering if Teams takes resources (CPU/GPU) and never releases them? Or is it a bug related to hardware-accelerated audio/video? For example, I can work in a design program called Sketch for hours in the morning without any slowdowns and after I have a quick video or voice call with a co-worker Sketch performance degrades to the point that I can't work efficiently and I must reboot.
The loss of productivity is very high because I converse with co-workers regularly via Teams during the day and I must reboot to get back to normal.
iMac Pro (2017), 3.2 GHz 8-Core Intel Xeon W, 2 GB 2666 MHz DDR4
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Anonymous
commented
It is awful, how the Teams app makes my laptop unusable. I cannot collaborate with my colleagues over a video call as the fan is too loud for having my mic on and the laptop is super laggy.
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Ravi Joshi
commented
Really, really need a fix for this. Managing Microsoft Teams, OneDrive (which is also very slow) and collaborating on a Word doc drags my system to a halt. Please, please, please, please update this. I'm on a relatively recent MacBook Pro and it should be able to handle these programs very easily.
Are there any updates on what we can expect? We're not on Windows, but we're still paying customers.
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Ja Vú
commented
It's a shame how bad it works. As soon I have a team call it's hard to work with my mac (MacBook Pro 2018 i7 32GB Ram) as everything slows down. Funny side fact: Having a Teams call AND working with Microsoft Office is even worse and much slower still!
Please do something!
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DD
commented
I've been following this thread for a while and have had issues with Teams for most of the pandemic, but I had 2 successful Teams meeting today without the fans on my Mac spinning up at all! The first was 77 participants with about 10 on camera, and the second was about 20 participants with 5 on camera. Both worked well. Maybe they really are working on it??
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Anonymous
commented
This is definitely our experience and we regret very much closing a thread which had a considerable bow wave of relevant comments to this
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TPG-Barry
commented
I have a high end 2019 16" MacBook pro with 32gb of ram, it is ridiculous how much Teams drags my computer to a crawl even if its the only thing running. If Im in a meeting good luck trying to do anything else but use teams. While youre at it, get a better codec, its why Zoom works so well
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Henk Vandenbroucke
commented
Yes, update please? One of my clients forces me to use it... I am in Teams meetings all day, and it slows everything down on a 3yr old MacBook Pro with 16G RAM... This is outrageous.
My daughter's Mac even crashed last Saturday when she was taking an online EXAM at university via Teams... -
Anonymous
commented
Update please?