Mac Teams Helper: Takes up too much CPU and makes app almost unusable
I can't use teams with out it lagging severely. When I go and look at the processes running, It always looks like the 'helper' is taking up crazy amounts of CPU and it lags out the application to the point of it almost being unusable.
I've tried closing the application, rebooting, re-installing, checking for updates, etc.. nothing works.
I'm on macOS Mojave 10.14.2
Anonymous
shared this idea
We have rolled out a fix for improving Mac performance while in a meeting. This should help with heating and perf issue on Macs.
Please update your client (Settings→check for updates). Let us know your feedback. There are other performance improvements we are working in parallel, we will share updates as soon as they are available.
343 comments
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Tommiy
commented
Issue is with electron and video handling. There are other messaging and meeting apps that use electron and alot have the same complaints of high cpu use on video only.
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Anonymous
commented
MS Teams Electron client is bad, there is no other way to put it. Compare it to Slack or Skype - there is no comparison in terms of performance. Scroll is laggy, switching chats and teams is laggy, replying is laggy, uploading files is as slow as my pet turtle, editing posts is counter-intuitive, code blocks are bad (so bad I ditched monospace and use quotes), it's a battery hog (biggest offender on Macbook Air M1).
All, who have just started migrating or whose IT department only decided to - do yourself a huge favour and revolt, send a petition round the company. Request anything BUT Teams.
Teams team (hm, funny) - optimize, optimize, optimize. Those of you who think it's safe because "Office 365, duh" - well, probably. But it's kinda sad to hide under the skirt, don't you think? Those of you who really want to make it a rock-solid business communication offer - be more vocal, much more.
Here's hoping for the best.
Oh, also disagree with "it's Electron issue, their fault, no fix" - Slack is Electron + React, yes it doesn't have video, but chats work perfectly. As opposed to Teams, where they just don't.
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Tommiy
commented
Team is created on electron. Seems that this is an electron issue and you can see other video applications built on electron having similar issues. Hence, don;t expect this to be fixed would be my suggestion.
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Johnny
commented
@mark I'm testing it out right now, and so far it's not looking good. I've had to resort to using the web client. So far I'm pretty unimpressed with how Teams is being handled. Everything else works perfectly, until Teams starts
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mark
commented
Did someone try out teams under Apple *Silicone* M1?
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Tommiy
commented
seems correct answer for Mac users. Abandon Microsoft Teams app its irreparable obviously after so much time.
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Tommiy
commented
I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.
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Emre Önder
commented
Guys I found two solutions.
1-) Use Zoom or Skype or Slack
2-) Use Teams web app instead. Remove Mac app immediately. -
Tommiy
commented
I held my breath this morning in hope that the upgrade to 1.3.00.30874 would do some thing to fix this issue. After so long i thought maybe. However, on the surface there is no performance improvement after the upgrade. Still a very bad experience and high cpu use.
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Tommiy
commented
The heat generated by teams has killed my Mac battery. Now going to cost me $300 for a battery replacement!
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Niklas Seefried
commented
Hello, I´m having the same problem here on a 16" MacBook Pro 2019. Fan rpm go up to 4000 of 5500 max. Not funny to use, even the people in my meeting can here the fans sing. Please work on an update which does function!!!
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Anonymous
commented
Hello Alex from Teams Engineering ! Same issue... I’m journalist and teacher too, using often Teams.... but it’s inusable. Everything Ok with Google Meets, Discord, Zoom, but with Teams, My MacBook Pro i7 2GHz is fast inusable. Video lags, fans 300 % normal speed, case very hot, and everything take seconds to be done.... I’m so sad about that !
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DD
commented
Even with their October "working on it" update I have yet to see any improvement on my 2020 MacBook Pro Core i7 running Big Sur. Just got off a call with 4 people and I had to keep myself on mute for the entire meeting because my fans were so loud.
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Anonymous
commented
Updating to the new macOS (Big Sur) helped at lot for me. I am on a macbook-pro 13 inch (May 2020).
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Anonymous
commented
I've tried the Teams videomeeting on my iMac (2018) with Radeon Pro, and there's no CPU issue on that computer. My mac book pro is using a intel iris plus graphics 645 and has a serious issue with cpu load when in video meetings
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Anonymous
commented
Still shockingly bad. Every meeting laptop becomes so hot and fans whirring. I daren't even think about sharing my screen otherwise it completely freezes. Really hope there is a good fix in the pipeline...
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Anonymous
commented
Updated to the latest version and still having this issue. It's so bad that I can't multitask at all when in a meeting - even just within Teams.
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Tommiy
commented
If a pandemic and everyone working from home is not enough to get a video and messaging app fixed in under years then I don't hold out much hope that this will be fixed prior to every one being able to return to work and not needing it. I think the answer is clear find an alternative. Is there such a thing as a Teams to Zoom gateway such that you can use the Zoom client and join team calls?
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Anonymous
commented
Brand new Mac Book Pro here, 2020
Running 10.15.7
Although the CPU load has decreased and my fans aren't on overdrive for an hour long Teams mtg, they do STILL kick in pretty hard and high after a 15 minute meeting. Zoom, FaceTime on the other hand, have ZERO issues whatsover. Clearly, there is still more work to be done on the side of Microsoft to improve the issue. -
Anonymous
commented
Video is still relatively worse, compared to the same people on Zoom.
Audio is so-so. If everybody except the person who is speaking is muted, it is slightly acceptable, as soon as two or more people are unmuted, it is inacceptable.
Battery is still dying, even with plugged in Power Supply...Microsoft Teams Version 1.3.00.28778
