Busy Options (Busy on Busy or Voicemail on Busy)
Provide a functionalitiy similar to the one is SfB Server.
Busy on Busy - Incoming calls will be rejected with a busy signal if the user is busy.
Voicemail on Busy - Incoming calls will be forwarded to voice mail if the user is busy.
This has two parts:
Busy on Busy: This feature is released, please see the documentation below for admin configuration to enable this.
Voicemail on Busy – This feature is on the backlog. We’ll update when we have more details to share.
Let's get voicemail on busy on the roadmap!
Yes, an option for something like call waiting would be ok, but this full volume ringing while we're already in a call is not professional.
This issue makes me wonder if Microsoft still eats its own dog food any longer.
We operate a call center and this is not only annoying to our people but our clients as well since they have to wait for repeated rings before getting voicemail. Please fix this ASAP
I get this compliant almost daily from my team, is there any plan to address this?
Peter Almer Frederiksen commented
If the user is waiting a call from an important potential customer, neither Busy on Busy or Voicemail on Busy is what the user want. The user must be able to easily choose between three options from the Teams client:
1) Send 2nd call through on Busy (while 2nd call is ringing, the user must be able to choose #2 or #3 also, in case he forgot to choose it earlier)
2) Voicemail on Busy
3) Busy on Busy
Is there any update on the Busy to Voicemail feature? It really is needed.
Frank Brandtner commented
Feature is highly required
Tony Kramer commented
It would make more sense to have a "mute" button for these calls, or a single ring option. Alternatively, Teams could honor the existing Microsoft Windows settings for "When Windows detects communications activity", which allows you to mute all other sounds or reduce the volume (see screenshot).
busy on busy is needed on a policy base
Massive issue for us too, Its hard to hold a conversation when multiple further calls are ringing whilst you are trying to talk
Really missing this features since transitioning to Teams from SfB, It's not very professional to be on a call and then the ringing tone interrupts, I would say this is an essential feature.
Steve Baker commented
This should have been a standard feature. Very surprised this hasn't been addressed. It's by far the biggest complaint we've had in pushing out Teams telephony
Kai Stenberg commented
Based on what I have tried with "Busy on busy is available when in a call" I can't get this to work. If a a user who is a part of a CQ are busy they still get's calls from the CQ and the answer toaster comes up. If the same user is in doNotDisturb they hear it rings but then they get noanswer button. Quite annoying :-)
Agreed! BIG obvious problem for companies that receive a lot of calls. Help!
Agreed. I've had numerous staff come to me asking if there is a way to mute incoming calls while they are on the phone with someone else.
I have the same problem. Also If I am in a meeting. But I cannot set it to do not disturb, because I still want/need to get chat messages.
Ryan Steele commented
Seconding the request for "Voicemail on Busy". Also, there needs to be an option to allow users to change these settings on their own.
Peter Lovering commented
Thanks Frank. That's good news but I see that the roadmap only talks about busy on busy. What about voicemail on busy, is this in the works?
Frank Carius commented
It is already Part of the Roadmap. Planned for May 2019
Matthias C commented
In addition it should also at least mute the ringing or even hide the incoming call notification alltogether if someone calls a Call Queue you're a member of while you are already in a call. I work in tech support, and not only is it very distracting, but there have been a few near-accidents with either almost accepting a second call or almost hanging up on a client waiting in a Call Queue while trying to assist a customer.
I thought if you were on a call your status becomes unavailable and the call should bypass you and either route to another caller or be sent to voicemail.
this is not happening here. we hear the caller and become distracted.