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Switch active call to Mobile phone

Our customer should have a function to switch an active call from the computer teams client to a mobile team client.

for example:
You answer a call at the PC/teamsclient and want to leave your desk and continue the call with your mobile phone/Teamsclient.

Normal call forwarding is not really useful in this case. It would be nice if there was something like a "Switch-Button".

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Thomas Dähler shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    I often accept or make one-to-one calls in Teams then want to move the call to one of my other devices. Please consider adding this feature as it's a pain to have to hang up then call back from the other device.

  • Anonymous commented  ·   ·  Flag as inappropriate

    PLEASE ADD THIS FEATURE! IT IS CRITICAL FOR HEARING IMPAIRED FOLKS TO USE FOR CONFERENCE CALLS AND THEIR CAPTIONING SERVICES SUCH AS INNOCAPTION!

  • Anonymous commented  ·   ·  Flag as inappropriate

    what really would be nice: dial the number on PC/teamsclient and let it magicly happen on mobile/teamsclient (Setable default preference "calldevice")

  • S J-W commented  ·   ·  Flag as inappropriate

    Call handoff between devices is an absolutely essential feature. If I take a call on my iPhone I can handoff mid-call to my Mac. It would be great to have the same feature to handoff calls from mobile App to Mac desktop and to my Polycom handset.

    I'm getting customers asking for this as a requirement now.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It is necessary to switch from PC to mobile device and from mobile device to PC in both directions. Also, please support all call patterns.(1-1 chat, Group chat, Call)

  • Greg commented  ·   ·  Flag as inappropriate

    Yes I really need audio on the phone and screensharing on my remote desktop. Audio over RDP is a bunch of no fun.

  • Adam Blomberg commented  ·   ·  Flag as inappropriate

    Specifically, I would like the following:
    1) Ability to transfer unscheduled call from computer to mobile
    2) Ability to transfer unscheduled call from mobile to computer
    3) ability to transfer audio of unscheduled computer call to to mobile while keeping video portions of call active on computer.
    4) Ability to join existing unscheduled call answered on mobile on computer, with option to keep audio on mobile but join video portion on computer (screen sharing, notes, etc)

    I am specifically mentioning "unscheduled call" because if it is a scheduled meeting you can of course join it from your computer or mobile concurrently with the other device from your calendar. However, there is no way I can see to do this for unscheduled calls made from a teams chat, or where you are impromptu added to an unscheduled call by other party. Its quite frustrating when your computer's audio is inevitably acting up and the only option you have to get audio back quickly is with your mobile, however you don't want to lose your screen sharing on the computer, so you are squinting at a tiny mobile screen trying to read meeting content.

  • Zito commented  ·   ·  Flag as inappropriate

    While the transfer for Meetings seems to work, I still find the need to transfer a call I picked up on my mobile to my desktop. Read this as a request for a direct call and not a meeting. The post that Martin indicates is not relevant for most use cases as I don't use meetings much.

    There are plenty of times when I am out on a sales call and pick up the call in the car and then get to my destination and boot up the laptop or tablet and would like to transfer the call to that device.

  • Martin commented  ·   ·  Flag as inappropriate

    Fyi, this is currently possible: https://uk.wavenetuk.com/knowledge-library/unified-communications-and-voice/the-best-features-of-microsoft-teams-mobile-app#:~:text=Call%20Handoff,your%20day%20wherever%20you%20are

    See call handoff. I tested and can verify this works. Not intuitive, but just transfer the call to yourself and you can pickup on another device signed into Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Similarly, the option to access via phone before you even enter the meeting. (I.e. meeting invites come with a number to dial)

  • Jose Luis commented  ·   ·  Flag as inappropriate

    And visceversa, sometimesyou have to move to another place and need to continue connected to a call that you had on your pc

  • CharlieB commented  ·   ·  Flag as inappropriate

    Per Robert B's comment below - this can absolutely be achieved using the Park feature.

    It could be more slick (i.e. recognise in the mobile app recognise that you are on a call (similar to the way a meeting works) and just click to join on the mobile and hang up on the desktop app (again, the same as I can for a meeting) but, whilst we are waiting, the Park option achieves the desired result.

  • Shelly commented  ·   ·  Flag as inappropriate

    The feature to hand-off calls between devices is becoming a necessity for everyday business operations and processes.

  • Robert B. commented  ·   ·  Flag as inappropriate

    you should be able to do this with the call-parking feature. park a call on desk, retrieve on mobile or elsewhere

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