Lets make contacts great again!
Can we please have an awesome next-level contacts interface and management!? Pretty sure we were promised cool stuff in SfB that never came :(
While contacts management might seem like a pretty boring feature (because it is), its one of the most pivotal parts of the app. The whole point of the app is to communicate. So if you can't find or interact with contact information easily, it can be very frustrating!!!
The first thing that needs to be resolved is the fact that the "Calls" tab is the central location for contacts. That doesn't see right or make sense to me. Lets go back to the good old days of SfB and have a contacts tab. From here we can initial any kind of communication.
Probably even before doing that, we need to get the inconsistency between the A-Z search vs the contact list. We desperately need to be able to view all listed number types, in particular mobile from ANYWHERE. The interface often displays a mobile (or other) number as default for some reason, then when you click it it just does a Teams call - annoying and confusing for users.
Lets also make all displayed phone numbers click-to-call'able.
Can we also ensure that external contacts (and all contacts in general can have rich information added to them e.g. any number types, email, notes/actions. It would also be great to see a view of call history including voice mails.
Something that would also be very clever (for Outlook too), is if you surfaced phone numbers from peoples signatures. How many times do you have to search and search to find someones signature so you can get there phone number! That would be clever :)
A compact view of contacts would be good too. The card style contacts take up a lot of space currently.
Reverse number look up against all contacts is also a must.
Put search everywhere. The dial pad text area should also support in-line search not just phone numbers.
I'm sure others have some good ideas too.
Lets make contacts great again ;)
Andrew Morpeth
shared this idea
40 comments
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Anonymous
commented
I would vote for this 10,000 times if I could. It is difficult to find contacts and not being able to select the number to call is why I still use Skype. It would b great to get this all in one app.
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Anonymous
commented
Its just so annoying how teams uses contacts.
Why does Teams doesnt use the GAL. It has al the mail contact (which can be admin controllerd), all my organisation groups and collegues)
Even if when a user is only a mailbox account with the office phone number populated it still tries to make a SIP teams call. Mail User does not have SFB plan2 or Teams license SO WHY DOES IT??!!!So fricking stupid. Either dont, or give me the option what I want to call. Just like in SFB i had options to call, Office, Cell, Voicemail or do a skype call.
Also Chat and Call tab just should be one Tab.
Teams contacts is just NOT working.
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Barry Gilbert
commented
Would be handy to be able to configure which fields are displayed in the contacts pop-ups, the Who Teams add-in, etc.
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utom
commented
Needed!!!!
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Simon Jones
commented
These are all BASIC usability features that should have been there from day one.
All these missing and broken features makes me think that Teams is not fit for purpose in any way.
It is too big, clumsy, buggy and does not do what users need.
Skype for Business wasn't great but it was MUCH better than this. -
Erwin
commented
During this Work-from-home time, mobile numbers are even more important.
Please add the mobile numbers in the contacts info. -
brad
commented
this is soooooooooooo needed
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Brandon
commented
Amen... let's get all contacts in teams, fully searchable and actionable on ALL devices, mobile, ip phone, everywhere!!!
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Jim L
commented
Contact management would be a crucial improvement of the Teams application.
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Anonymous
commented
Being able to set the default number is a must. I'm fed up with calling Fax numbers by mistake...
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ITPro
commented
sorely needed!
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Andrew Hunkins
commented
The work DID number appears in the Teams contact card but isn't a hyperlink. Seems like a quick and dirty work around would be to at least make the phone number a tel: hyperlink.
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Kevin Fons
commented
If you are confused, talk to the Microsoft Skype team. We need basic calling and contact features.
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Terry Truscott
commented
Teams is basically broken if you can't use it to find someone mobile number, the workaround I'm having to use is very inefficient.... having to start a new email and then bring up the contact card for the user in Outlook to find their mobile number now after switching to teams.
Just about to switch all our users over but not sure this is a good idea, considering how painful I find it myself.
Seems like a no brainer for mobile to be easily accessible in teams.
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Damon Betlow
commented
Holding us back from upgrading...
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cham
commented
Is their and ETA on this? It's unbelievable, TEAMS is about collaboration and connecting with people, how are you meant to do that if you don't have all the required contact details!!!
Functionally and feature-wise I did not like Jabber, but at least Cisco had to foresight to show all contact info!!! -
Leo White
commented
Not sure how they can say feature parity with SFB, when you can't select different numbers for a contact when the numbers exist in the system. You could do this is SFB. Also the contacts default to mobile phone number and there is no way to change it.
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Chris
commented
Yes please, we need urgently a much better interface for contacts.. we mooved to teams and are really not happy about it
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Anonymous
commented
We are keen to move to Teams from SfB, but at the moment, things like this make us worried about the user base backlash as it's a step backwards.
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Anonymous
commented
This is a basic requirement that should have been in at the start. Not being able to dial a different number from Within teams for a contact without having to go round the houses is poor. Skype for business has this option and I thought Teams was supposed to include all of Skype's features! It can't be that hard to offer a sub menu to dial a different number for a contact when in the chat view etc.