Opt in and out call queue's using / command
Let users/agents be able to Opt in and Out call queue's using the Teams Client. Ideally using the / command option.
Now they need to use https://aka.ms/cqsettings
Rob Dinnissen commented
This has been released for the Teams desktop Client as part of user settings. This feature is not yet available in the Teams App for Android/IOS.
Jason Garrett commented
It's difficult explaining to clients that they are unable to opt out/in via the Teams Client. It seems crazy to them.
Jim Stanis commented
My organization is planning on Migrating our entire phone system to Teams. Users will need to be able to control there call queue status from Teams.
Mike Russell commented
Yes, please. This seems like a fairly simple thing to add to the Teams settings page. Even if it is just a link to https://aka.ms/cqsettings. (Like it basically was with SfB.)