Camera not working
Camera shows black screen on Microsoft Teams Version 1.1.00.29053 (desktop app), on MAC os Mojave 10.14.1
I tried to reinstall the app but it did not help. It's been happening for more than 3 weeks already.
Brian Richter RSM commented
Our external camera works with teams web in google chrome and edge, Zoom, and WebEx applications, but not the Teams desktop application. The host laptop shows the external camera, able to select it as the source, and the video shows for the host laptop, but participants do not see the video stream. We have gone through hours of troubleshooting with Microsoft, different devices, accounts, networks, etc. - and have identified this as a bug with the Microsoft Teams desktop application. This is preventing us from using Microsoft Teams desktop with an external camera for our meetings. Even more frustrating, Teams live events will ONLY work with the Teams desktop app - and we're unable to present video content with an external camera.
This is a major problem; as it prevents us from using Microsoft Teams desktop with an external camera for our meetings. Even more frustrating, is Teams live events will ONLY work with the Teams desktop app - and we're unable to present video content with an external camera. Our external camera works with teams web in google chrome and edge, Zoom, and WebEx applications, but not the Teams desktop application. The host laptop shows the external camera, able to select it as the source, and the video shows for the host laptop, but participants do not see the video stream. We have gone through hours of troubleshooting with Microsoft, different devices, accounts, networks, etc. - and have identified this as a bug with the Microsoft Teams desktop application.
USB camera has again stopped working with the Teams Windows desktop app. Works no worries with Skype and Zoom. Useless!
Ikshita Jain commented
After last patch update camera option is vanished at least when we are using Microsoft teams from mobile phone.
Yes having same issue with external hd camera on Mac OS Catalina 10.15.7 and MS Teams 1.3.00.24758. Camera appears to work in settings>device but then fails to work for a call
I have found I can here the call but not see the video, I also can't tell who is in the call, it is a very poor user experience. Mac OS catalin a10.15.6 teams 1.2.001761
Is there any advice about how to make it work?
Ayaan Arneja commented
Mee too suffering a lot as my teams camera is not working. Whenever i switch on my video black screen is coming. Its been 4 months i am suffering from this issue. I have also reinstalled the app but it didn't help me. Please help..
Aditi Juneja commented
camera not working...although it is showing an icon for camera..but it is not getting started...it was working in the starting 2 days...but now it is not working...
Ranjit Pannu commented
I found this issue in my pc also and problem I found in my antivirus application, in My case I have Quick Heal Total Security, in this Internet & Network go to Webcam settings, there you need to add Microsoft Team and allow it. . Close your MT from task manager and restart. In my case it is now working.
I also believe if still it is not working in your pc then you can allow media to Microsoft team in your browser settings for camera and microphone.
Same problem here. With external device AJA NTV.
No way possible to make it work.
Can authorise the webcam, but there's no option to allow access to the NTV.
exact same problem here. When I view the Microsoft Teams settings, the camera preview works just fine! It's just when I'm in an actual meeting, it shows as a black screen.
Tine Simoens commented
The helpdesk page suggests you go to privacy, click on camera and microphone and allow Teams to use it. But: Teams is not in this list! How can we solve this?
In facetime, camera works. Green light is flashing when camera works.
In the settings environment in Teams I can see the Face-time Camera HD, but, it is not working.
Our Macs also do not appear to support video on Teams and grateful for an update on a fix?
On mac 10.15.3, "Video isn't working. We couldn't use your webcam for video." It was working last week, camera and accessibility is enabled.
If you have already given Teams permission to your camera, microphone and screen recording and Teams still says "No available camera found", you have to give permission for "Accessibility" as well.
[Deleted User] commented
This worked for me on a 2008 iMac thank you J
See the post ‘J’ on this date
J commented · April 08, 2020 00:55 · Flag as inappropriate
Thank you. I did open Security & Privacy and clicked on camera and "activated" it for Teams. Did the same for microphone. Now I can be seen and heard on Team meetings. (Still takes about 10 minutes for Teams to open on my Mac so I have learned to allow that extra time before a meeting begins.)
Dee Wor commented
On a Mac, please stop advising to "Open Security & Privacy...." It (still) doesn't work for Teams. Much as I don't like the alternatives, I'm about to junk the junk which is Teams.
install the teams app in macbook then go to the settings & enable it, open security & Privacy(press Mac+space and type security&privacy) in your Mac then click on Privacy tab then click on camera on the left side then click on check box of Microsoft Teams and you're good to go!