Call progress tones do not honor call device selection
When initiating a new call via Teams, The call progress tones (ringtone) plays through the default sound device instead of the users selected calling device.
This can cause confusion if the default sound device is muted whilst the user is wearing a headset as they have no feedback a call is in progress.
The implementation of MS Teams is buggy. The ringback tone (not ringtone!!!) MUST be played on the standard communication device - if available. Only if this device is not available it MUST be played on the standard device.
Please fix this!
It is correctly implemented in Skype for Business and other voice applications.
I fixed it thanx to one of the posts underneath: My Bluetooth Plantronics device had two head-set-entries. Choose the one which is called 'headphone'.
Ctrl + is zooming by the way, not 'Device settings'.
Bryan Kent commented
Same issue with a Jabra Speak 410
Same issue using Surface Earbuds!
Same issue for me, worked fine until today and now I no longer get ringing tone while clalling out with USB connected Jabra 710 speaker/mic.
Same for me. Using Jabra Evolve 75 über Bluetooth.
Same issue. Bluetooth device = Aftershokz Air
Same problem here. Using a bluetooth headset(mono) and I cannot hear any ring tones when a call is being made. Changing the settings don't solve the problem.
Agree 100%, Yamay Blue Tooth Headset can not hear any "rightones". This should be a priority in updates to fix.
Please help :)
Please implement choice of selecting default device (onboard/external speakers), and/or default communications device (headset) for call progress tone/ringback.
Having call progress/ringback coming out of speakers instead of headset in an office is very distracting for users.
Alternative is set headset as the default device in windows sound settings, but then secondary ringer is affected for inbound ringing and users have to wear their headset all day to hear inbound ringing or notifications
i had the same issue with Jabra headset. The Headphone selection fix my issue as well. Thank you Oh! Three Sixty Five!
Oh! Three Sixty Five commented
** POSSIBLE SOLUTION **
I've been putting up with this issue for the last few days and finally got around to trying to troubleshoot it.
In my case when I:
- Went into Microsoft Teams Settings ( Ctrl + , )
- Looked under 'Devices'
I noticed that for 'Speakers' there was two entries for the same device (my Bluetooth headset).
One was tagged as a 'Headset' and the other as 'Headphones'.
Long story short, explicitly choosing the one labeled 'Headphones' fixed my missing dial-tone issue.
Hope it helps someone else out there.
Tom Anderson commented
Using Bose QC-35 II headphones here...no outbound ring indicator. If I play through my laptop speakers, I do hear the outbound tones.
Jake Edwards commented
This seems to happen only on some calls. Haven't quite figured out why it's not working in all scenarios.
Katie Kennedy commented
Does anyone have a fix/solution?
Matt Huff commented
This is a different issue than the separate incoming call notification "secondary" ringing device that is going to be released this month. It is related clearly, but there is a subtle difference between incoming call notifications and outbound ring sound effect. Please allow both to be configured, or simply play the ringing sound in the same device that the call audio will use. It doesn't make much sense to play the connecting ringing sound effect on a separate device from the call audio.
Scott Fowle commented
This is a problem. Corporate users keep calling IT department to complain that it isn't working. Any noise indicating that the other party hasn't picked up yet would be preferred.
Jake Edwards commented