TEAMS Contacts and Favs with IP Phones
TEAMS Contacts and Favorites need to be able to import into Polycom phones like they do with SfB.
You are pushing us towards Teams only, so we need a solution!
Thank you for your feedback! Using the People App on Teams Phones, you can organize your contacts by creating and managing contact groups. To learn more, please visit https://techcommunity.microsoft.com/t5/microsoft-teams-blog/new-capabilities-on-microsoft-teams-phones-l-june-2020/ba-p/1496457.
13 commentsComments are closed
Andrew Herbert commented
unable to add external numbers to a speed dial group, only numbers within directory.
This is a core feature of any phone system, please implement this at the earliest. Thanks.
When I moved my users from S4B to teams, their polycom vvx favorites moved with them. They continued to show status and we can click on them to call for speed dial. So somehow the functionality is already there. We'd like to continue to be able to add and remove these favorites.
I'm glad speed dial is coming to the native IP phones, hopefully that also includes being able to search for "manually added contacts" like those in outlook, find them and dial those contacts.
Jeff Schertz commented
It seems that two different things are being discussed in this request thread:
1. Adding Contacts/Favorites into the native Teams IP Phone client for devices like the Poly CCX500. This is already planned by Microsoft as the 'Speed Dial' feature and is covered in another request here:
2. Supporting Teams Contacts/Favorites on the SfB-qualified (3PIP) phones. This is not a supported feature via the SIP Audio gateway between SfBO and Teams, and Microsoft has stated several times that the gateway is feature-complete and will be retained with existing functionality until July 2023.
I just got accidentally forced into an upgrade to Teams because I forgot to go in and extend the migration another 30 days. And then I find out that my users are stuck NOT being able to change Favorites on their Polycom phones. This has to be a top priority fix as in YESTERDAY!
My users are ready mutiny and jump ship to Slack.
Steve Jaques commented
This needs to get fixed! This is basic functionality we use everyday.
Mohammad Qattash commented
We are facing sync favourites contact issue between Microsoft Teams and Polycom VVX devices
Michael Parzynski commented
We are going to Microsoft Phone System with Teams and are seeing the same problem. Simply having access to the Favorites group in Teams would solve a huge issue.
Cosmo Denger commented
This should include delegate and call group syncing as well.
Seems like this issue is duplicated a couple times, but definitely needed! I can't even get a favorites list on my Yealink that's Teams-certified.
Favorites/Pinned Contacts need to be manageable on 3PIP phones just like S4B or similar. You force upgrade to teams then take away basic functionality. Users want to see speed dials/contacts on there desk phones and most of those phones are 3PIP certified phones. Once the upgrade happens you are stuck with the favorite/pinned contacts on the desk phone with no way to modify them.
John Shen commented
Many organizations/Users are still using "speed dials". if teams were to be installed on the phones, it should still have that very commonly used interface.
brad kramer commented
This is a must have for my organization. We shouldn't sacrifice functionality when transitioning from SfB to Teams and I shouldn't have to replace perfectly working one year old PolyCom phones just to make it happen.