Unable to start meeting as organizer. Stuck in virtual lobby.
Unable to start meeting as organizer. Scheduled Teams meeting via Outlook as the organizer. Went to join meeting as the organizer, signed into the desktop/app version of Teams, and was held in the lobby - waiting for someone to start the session/let me in. Unfortunately, given I was the creator/organizer, no one could get in - as I was stuck in the same lobby.
Any ideas on what may be going on?
This issue is in our backlog, but we wanted to share a workaround that may help in the meantime. You may run into this issue if your Outlook client is logged into a different account than your Teams client.
As a workaround, when you join the meeting, make sure your Outlook client and Teams client are logged into the same account that the meeting was scheduled from.
Same issue. Work around suggested by Alex does not work. I'm a consultant with multiple O365, email accounts and I can't join my own meetings in teams. This issue started last week. My only option is using a web conference app from another partner.
I have the same problem - I set up a TEAMS meeting in Outlook under the default email address. I have multiple Office 365 domains. I tried joining the meeting and clicking on 'meeting options' in the calendar invite; neither worked. I was logged into the TEAMS Desktop App with the same email address / domain. Still couldn't get in. It had the right email address as the organiser BUT it had picked up another of my Office 365 email addresses as the one to let in people from the lobby and click on 'meeting options'. I had to log onto a different TEAMS instance on my phone with the other email address (not the one I used when setting up the meeting) and let people into the meeting. An embarrassing start to a very important meeting.
Meetings generated in the TEAMS APP work. It's just those created in Outlook.
It might be that I am moving between 3 or 4 different domains on the Desktop TEAMS App. I log out and log in but maybe the meeting URLs are cached in some way.
By Outlook client do you mean Outlook online or the Outlook desktop application? If the desktop application, by "logged in" do you mean the Office 365 account or the mail server account? If the mail server account and there are multiple e-mail accounts in the profile, how do you define which account is logged in at any given time?
Joe Hines commented
Thank You Sandy! You gave me the clue that solved my mystery. I too use multiple accounts on the same Outlook client. When i initiated a meeting my primary email address was not being picked up a different one was even though my primary was set correctly in Account settings/account settings.
This was my solution: I went to my browser and logged into O365. It popped up the two addresses it was tracking and I eliminated the wrong one that my client was picking up. oui...
I faced the same issue for the last couple of days. after several search and tests I found this article which helped me a lot to understand what is going on. As you probably would have guessed I open a case with Microsoft. Unfortunately, they did not help me. I was able to resolve it by login into Skype for business app. After I logged into the app I was able to create meetings and join them as organizer. I did not use Skype app to connect to the meeting , I used Teams. when Microsoft called me back I was not able to reproduce the issue and they closed the ticket as resolved.
Today is Aug 26. This is a major disruptive issue. Not to mention the other issue we are having which is that the Teams app does not recognize our meeting rooms. So great....we can't use Outlook to set up meetings...and we can't use the Teams app...fantastic!
Chad Lewis commented
I'm having the same issues for multiple tenants.
Anthony Leong commented
Only seems consistent when creating the meeting in Teams client, unfortunately.
Sandy Ussia commented
Hi all, I was having this issue also, and figured out the cause - at least in my case. Maybe this will help you. I noticed that if I looked at the URL behind the "Manage Options" link in a Teams meeting created from Outlook versus one created within Teams, the OrganizerID was different. So digging deeper, I realized that my Outlook client had another of my O365 accounts set as the "primary" account - that is, I use the Outlook client for multiple mailboxes, and the primary account is not the one I created the Teams meeting under. So Teams thought that primary account was the organizer (even though the UI showed the account I meant it to be, the OrganizerID was the other account). So using that other (primary Outlook) account, I could log into the meeting and let people in - or Manage Options and set it so Everyone can get in automatically.
Hope this helps!
Similar problem, I organised via Outlook and it let me in but my client couldn't get in. Kept saying "waiting for someone to let you in" for the client but there is no functionality for me to let them in! We were transferred automatically over to Microsoft Teams from Skype for Business without choice. Biggest mistake!
Same. I'm a Microsoft partner and I can't host meetings with any of my customers. Absolutely unacceptable.
Ditto, we are having the same problem. If you schedule from Teams, works if you schedule form Outlook doesn't work. A big ask to the product group to solve this outlook integration issue.
david blum commented
Same here stuck in lobby as organizer this is unacceptable especially since you’re pushing teams so hard !
I have the same issue here, every time I create a Teams meeting in Outlook it prevents me and everyone entering the meeting.
Same issue. Invite from Outlook to an external - they had to let ME in to my own meeting as it held me in the lobby.
Same thing happened to me yesterday. Had to revert to a Skype for Business meeting instead. Really annoying. Meeting was created from Outlook desktop calendar which now only allows for Teams meetings to be created. From Outlook Web app you can select either Teams of SfB meeting which saved my day.
Alex Carlock commented
We just had this happen to a few users as well. I'm still collecting info about how they created the meting request and what it looks like in their calendar. This'll be a problem if it keeps happening.
Same problem here. And no problem when scheduling meeting from Teams.
Kevin R commented
I am having the same issue
Sashikanth P commented
I am facing this issue as well. Sent meeting invite on Outlook and it doesn't allow me (Organizer) to get into the meeting. It keeps saying waiting for someone to admit you into the meeting soon.....
That feels embarrassing to tell other invitees to please admit me (who is Organizing the meeting)
Please solve this ASAP