Caller ID for outgoing Calls
When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.
Anonymous
shared this idea
42 comments
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Antonio Figueiredo
commented
Why is this not a thing
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Anonymous
commented
This absolutely will allow my calls to be picked up versus ignored in my business.
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Anonymous
commented
This is a really important featured that we need in Canada!
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RK
commented
Displaying correct CNAM is an import feature. We cannot have caller id displaying "Atlantic City".
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Brent Carnes
commented
This is extremely important to us. People will not answer calls if they cannot have some idea who is calling them. Please add this asap. It may determine if we have to switch VOIP providers.
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Anonymous
commented
outgoing Caller ID- properly named is critical. This is a decision maker for any company considering switching to Teams or for any company that wants its calls answered.
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Dean A
commented
Just spoke to a MS agent and no word on whether this feature is in the works. Still not supported in any sense.
Kind of ridiculous that Teams is trying to compete with the big boys and cannot offer this basic feature.
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Michel Levert
commented
Response received from PSTN service desk Canada
CNAM is not currently supported at all for CAN
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Tim J
commented
I have also submitted a request to PTN@Microsoft.com to get the company name added to the outgoing caller ID. Hopefully it can get done.
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Anonymous
commented
Using Teams as our phone system is a non-starter if we can't control the caller ID name that is being displayed. I've sent a request to PTN@Microsoft.com to see if they can make the change for me.
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Anonymous
commented
C'mon Microsoft. You're enticing people to move to many of your services but lack very basic features in lots of areas... OneDrive & Teams specifically.... No outgoing Caller ID? This is a disaster for any company that wants its calls answered.
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Anonymous
commented
Any update on this?
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wheather
commented
Our clients have a strong desire to be able to put their company name as the caller ID. is it true you can send a message to PTN@Microsoft.com to get this done?
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Daniel T
commented
You should be able to put the callers name or the companies name in as caller ID.
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Anonymous
commented
having created a caller ID profile i can setup that caller id is set to unknown on any outbound call. however when i select a servicenumber (bought from microsoft in the netherlands) i dont see the service number as a caller ID. i still see my own number as the caller ID, which is incorrect.
I need the servicenumber to be shown as callerID as we work from a centralised number. -
Tracy Hohmeier-Urbina
commented
You can send a message to PTN@Microsoft.com for CNAM changes which adds a company name to the outgoing numbers. Usually you would only add this to your Service numbers. They do not allow this on Toll Free numbers
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Ken Taylor
commented
Anyone know if this is still valid information for Teams Business Voice?
http://www.teamsadmin.com/2018/01/22/changing-cnam-caller-id-microsoft-phone-system-teams-skype/
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Anonymous
commented
Being able to set our caller ID is critical!!! Please implement something for this.
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Anonymous
commented
PLEASE let us do this! This is our top request as it relates to Teams calling.
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Anonymous
commented
Critical for us to set Calling Name ID in Canada. Please let me know when this will be available.
Thanks