Caller ID for outgoing Calls
When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.
Between not being able to record PSTN calls from local Teams and this, I wouldn't have switched to MS Teams Phone if the techs had answered my pre sale questions about that correctly.
Not to mention literally hours of my time wasted with tech support trying to enable those featurse.
Michael Knox commented
After reading DGC and MM's comments I tested it. The PowerShell workaround worked for 5 minutes in Canada and then stopped! This is all we're missing to migrate our PBX to Microsoft Teams!
This really really really needs to be fixed/updated. The powershell work around is not working anymore.
Admin NetworkEntities commented
The same here, it worked before.. but suddenly it stopped. Now it's an official known bug.... god knows when it will be fixed in the year 3000 probably. Microsoft Support cannot help us any more.
But still we have to pay for the service that doesn't work.. rubbish... Microsoft work it out and don't sell stuff that doesn't work.
Michael E Teplinsky commented
Skype has been able to allow a custom phone number caller ID to be entered for years. Teams should be able to allow the same customization.
$ObjId = (Get-CsOnlineApplicationInstance -Identity email@example.com).ObjectId
New-CsCallingLineIdentity -Identity DKCQ -CallingIDSubstitute Resource -EnableUserOverride $false -ResourceAccount $ObjId -CompanyName "Contoso"
This is how you currently do it.
Noah Davis commented
Maybe I am way off, but this seems to be in preview: https://docs.microsoft.com/en-us/microsoftteams/set-the-caller-id-for-a-user
I can't seem to make it work, but the guidance is there.
P.S. @David Macdonald: how did you get the name of the person making the call to show up. Only my number shows up on the receiving end and I would very much like it to show my name.
David Macdonald commented
We are a business that has recently converted to full use of Teams, including telephones for external calls (about 200 users). While we love the system, we would appreciate being able to include our business name with the phone number, so our customers will know it is a business calling. As it stands now, it is just the name of the person making the call that appears when our customers answer their phones......
This feature is HUGE! We are in a TRUST business and member confidence in us is a main reason they do business with us. If they don’t feel comfortable discussing their banking with us because they cannot identify who we are, then we have no business. They’ll rather do banking with
another institution where they feel comfortable and confident talking to.
Justin VanDyk commented
Come on MS!! This can't not be an option with a modern phone system.....very disappointed!
Really need this in Canada
Troy B commented
As others have said, I'd like to update the text that is displayed to remote phones when we make an outgoing call from Teams. Currently on the city and state are listed. I'd like to enter customized text, but if we could at least choose from the company name or username, in addition to the current options, that would be something. It might be a good idea to put a limit on the number of times it could be changed to help stop fraud. I know that's an issue. Thank you!
All you need to do is email the US Number Porting Team at PTN@microsoft.com with the CNAM you would like. The CNAM must be of 15 characters including spaces. Just send them the list of numbers and the name you want them to display.
Clarence M commented
Come on Microsoft, we have migration candidates where Teams would be a great fit, but they cant interface with their clients properly without name and number caller ID services. Very puzzling that what seems to be a minor addition has not be addressed though the issue was raised so long ago. Let us know, either put it on the accelerated feature timeline or decline it. Our clients are going to move to a cloud platform, why not let it be the Microsoft cloud.
Mahesh Gurjar commented
Hello Team, we need a text caller ID so that when we call on the customers on their phone instead of unknown number, we want my company name otherwise our customers won't answer the calls. please add the feature.
Andrei Krot commented
Not even a response from Microsoft since this was requested over 2 years ago.
Baffling that such a basic feature wouldn't have been one of the first things the Teams product team considered before heavily pushing this service.
Hard to believe this is not available in 2021
Samuel Scraire commented
How is this not already on??? It's one of the basic feature that people need! A big Dealbreaker for most of our client and will not migrate because of it!
Tony Reynolds commented
Seriously Microsoft, this is a big problem. We need this option NOW!!!
Yes, please add!