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Caller ID for outgoing Calls

When you call someone using Teams as your Phone system, the caller ID on the receiving end only shows a phone number and location. It should be possible to tag the company name to the number for Caller ID purposes.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

18 comments

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Using old phone system instead. I've gotten tired of people not answering my calls because I can't set me caller ID. We halting plans to move our entire company to teams voice until this change is completed.

  • Nick Polak commented  ·   ·  Flag as inappropriate

    This used to be a feature, I've done it through Powershell on both my companies profile and on several clients. Please bring it back ASAP.

  • Jeff Enlow commented  ·   ·  Flag as inappropriate

    This is becoming a big issue. We need the caller ID to say the company name or let us put in the Main Company phone number. Clients do not answer the phone when they specifically see No Caller ID and if we send the phone number they call the person back on that number instead of calling the Customer Service number or using the Case process.

  • Steve commented  ·   ·  Flag as inappropriate

    Microsoft please take this up ASAP, this is an entry-level feature that any organization would want. Get the basics added right away (the ability to tag a <Name> on a CallerID policy) and then improve from there with other features such as dial pattern matching to determine what policy to apply, etc.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I agree with anonymous. I work with a Community College and it has been our experience students won't answer calls that just have a number showing as caller ID. We need to be able to assign a name to the number.

  • Josh Bailey commented  ·   ·  Flag as inappropriate

    In S4B, when, for example, calling a contact, next to the call button is a dropdown arrow. Here you can choose who you are calling for (choose a different caller ID). Our support teams really need this option, as customers should be seeing the support number and not the personal number of the team member. Our phone numbers aren't registered with Microsoft and we don't/can't have Service numbers directly from Microsoft as these aren't the ones we need/use.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Not being able to set company name is a problem with all the robo calling and scams just showing a number is the best way to have your call not answered.

  • Dino Caputo commented  ·   ·  Flag as inappropriate

    Agree - we should also have the option to replace the Calling Number with a non-service number. For example, Teams users can make outbound calls but want the callback number to be number that is handled outside of Teams (non Teams contact Center product)

  • Mark Harler commented  ·   ·  Flag as inappropriate

    One of my Teams numbers show up with the name of the old company that had that number.

    We want our company name to show up as our caller ID.

    Please help us out.

  • Micheal Sheppard commented  ·   ·  Flag as inappropriate

    Is Microsoft looking into this at all? My clients want to have there company view when they call so that there customers answer. The numbers microsoft hands out look like spam!

  • Eric Wallace commented  ·   ·  Flag as inappropriate

    If the choice to show a main company number is in the policy setting and it is setup correctly as an option, then the caller ID should be displayed as configured. i have worked with Tech Support for two weeks on this issue. If they are having problems with the caller ID showing the Service number, it should be fixed or removed as an option.

    Microsoft Teams, please fix this issue with Caller ID

  • Anonymous commented  ·   ·  Flag as inappropriate

    as we go more and more to Teams calls from our laptops this would be very appreciated.. Add company name to avoid inbound calls from us seen as potential spam calls!!

  • CRF200 commented  ·   ·  Flag as inappropriate

    I have a number of users that depending on the call they are making may want to show their direct phone number, the main company number, or a call queue phone number.

    It would be nice to have a drop down above the dial pad that selects from the outbound caller ID's that are assigned to that user (also to be able to assign multiple outbound caller ID's to a user)

  • BR commented  ·   ·  Flag as inappropriate

    Skype personal has a very slick interface for changing outbound caller ID. MS should implement something similar for admins to use with Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Agreed. I even reached out to the Microsoft number porting department and gave them the specific caller ID's for our numbers. They responded and said they updated our records. Caller ID still shows (months later) as a phone number and location. Please resolve.

  • Gildon Noval commented  ·   ·  Flag as inappropriate

    @Steve Jacobs - I agree. TEAMS should be able to set our own caller ID into something organization is known for.

  • Steve Jacobs commented  ·   ·  Flag as inappropriate

    Teams is built on Skype. It even shows the Skype logo during calls. Skype allows me to set my outgoing caller ID. So why not teams?

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