No Audio Devices Showing
The issue I am having with Microsoft Teams is that suddenly all my audio devices are not showing up in the program. Teams does not detect any audio devices at all, neither my digital mixing console nor the computer's own built-in HD Audio jacks. See screenshot.
The Windows audio control panel detects all connected audio devices as normal, as do all other programs on the PC. The issue is with Teams only.
Version number, according to About menu is "1.1.00.25457 (64-bit). It was last updated on 10/2/18."
I hope this issue gets fixed soon, as Teams is completely unusable right now.
If you are on Windows and your audio device is not available in Teams, please see this article for steps you can take: https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems.
Adie Baker commented
I'm seeing the same issues on my Macbook Air. It seems to occur after a period of high processor activity which ironically is usually due to using video calling in MS Teams or Webex. The same behaviour is also seen in the Webex app but the problem often only affects one of the apps. When the audio devices are lost the only option is to restart my machine, reloading Webex or MS Teams has no effect.
Blas Gallegos commented
Alex's suggestion did absolutely nothing for me. None of the steps were useful or necessary. I am having the same issue. Audio works find outside of teams both mic, cam, and speakers. Everything works in all other similar apps such as zoom, webex, hangouts, and Join.me. Only teams is exhibiting this behavior. It is not a windows issue as much as it seems to be a Teams issue.
MS Teams is the *only* video conference application I use that does not recognise my external audio interface properly.
Note that it *does* see the audio interface itself (it appears in the menu), but the Mic simply never works, so I have to switch to the built-in Mic in the app.
It works with: Zoom, Jitsi, Skype, Hangouts, et al
iMac (Mojave and previous) + Focusrite Scarlett USB audio input.
I am almost certain that this is a software issue in Teams as it's the only software that's ever had an issue.
Papi Chino commented
Something that I have found on MIcrosoft Teams after been running for a long time without being restarted or completely closed out. The application seems to have some glitches, I just go to the bottom right of the screen and click on the Teams Icon and click quit.
This happens to me at least once per week now, with no obvious cause. I join a Teams meeting and my audio services break, no devices are recognized in Teams, and a red x appears over the audio icon in my system tray.
The only way to resolve the issue is to restart my Dell laptop. The "TRY THIS INSTEAD" link posted by Alex at the top of this thread is not helpful or relevant to resolving the issue.
check allow access to Applications in settings, works for us.
This issue has returned after the great September 2020 Microsft 365 meltdown!
Same with me before it was working well with bulit in soundcard then suddenly its not..But with other apps the built in sound card is working
I am facing the same issue but it's not only with MS Teams, but I am also facing the same problem with the Zoom app. I mean both applications disabling speaker. when closing both applications audio working normally.
Unhappy with MS responce commented
my set up works, but when MS Teams stop working the setup goes to "Custom Setup", Speaker=none and Microphone=none, and there are no options to select. I can join meetings, but not able to use microphone or video. The only solution is to reboot my laptop to get it to work.
It MS teams issue, my microphone and video work in other apps.
Maybe MS can fix it this century?
On my daughter's laptop headphone set is not working when she attends her classes on MS Teams. They work normally on other applications like ZOOM. Please advise how to fix it. Thanks,
Of course checking the audio components is a good idea(tm) just to verify that sound works (which it did in my case) - but for me it could only be fixed by signing out of MS Teams entirely and sign in again. Depending on your auth method that might by cumbersome ...
This just started occurring for me this week on my work laptop (Dell), with no apparent a/v device changes, although possibly there was a windows update pushed. If I fully quit teams (right-click taskbar icon/ Quit) and then start up teams again, I have my audio devices again.
Unfortunately, every other time someone calls me via teams I have no audio devices to hear them with, so I've resorted to having my personal laptop available and/or phone available for teams calls.
This problem seems to only effect Teams. Skype, Zoom, Webex, Goto Meeting all reamin working fine. Please patch Teams to fix the issue
Hi, I have figured out how to fix it on MacBook Pro and Air.
1. Force restart
How to Force Restart Your Mac
Press and hold down the Command (⌘) and Control (Ctrl) keys along with the power button (or the Touch ID / Eject button, depending on the Mac model) until the screen goes blank and the machine restarts.
2. Only leave teams app running or don't put anything on that requires speakers.d
3. Done! Annoying that teams and loads of other a voice chat applications can't figure this out!
Same problems, speakers working one day, not the next
Note to "Teams" engineers, Videoconferencing needs: mic, camera, speakers.
REALLY basic stuff NOT ROCKETSURGERY
GET ON IT !!!!
I had the same issue. Neither trying to uninstall/reinstall device nor rebooting solved the problem.
But disconnecting Teams and reconnecting did solve the problem.
I really mean disconnecting (right-click Teams toolbar icon->disconnect, then re-enter identification to get in Teams), not just restarting Teams.
I had same issue it was resolved when I disconnected headphone/mic and reconnected.
I had the same issue: Microsoft Teams showed 'Custom Setup' in settings. (click on profile icon-settingis - devices).
it was working fine yesterday but suddenly all my audio devices are gone. In windows, everything is ok.
Solution that worked for me:
- Right-click on the 'Start' button
- Click Device manager
- go to 'Sound' see if there is any device that you might have added recently (I had added Bluetooth headset), if yes, remove it. If not, see if there is any device that is not in use but shows up there. Right-click on that device and Uninstall it
- do the same under the 'Bluetooth' option
- Restart 'Teams', check settings - the devices are there!