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Audio conferencing not letting attendees into the teams meeting Unless they are authenticated by the Teams app

We have been experiencing a bit of a problem since last week and honestly at this point I am not really sure whether it has to do with some of the new teams policy features in teams or it is actually a tech. problem.

Basically as of last week when a user creates a meeting (with dialins) in the Teams addon in Outlook and he/she tries to join the meeting as the meeting host via phone the other invitees are just stuck in the lobby forever, as if the host never joined.

On the other hand, when the host joins with the Teams Client for Windows he/she can admit the users from lobby to the call (as expected).

The thing is that we have tested the same with skype for business outlook addin and it works as expected: meeting participants join -> stay in lobby until the host joins -> host joins via phone -> everyone is admitted.

i contacted Microsoft Support and they said that the only way to admit users in the lobby was using the teams app. This is crazy in all other phone conferencing systems when the host joins with their pin it admits everyone into the meeting. They said that the only way do get around this was to let anonymous users start the meeting and to automatically admit every one.

Can i request that when using audio conferencing that you do not need the Teams app to allow users in and that simply typing the host pin in should be enough.

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    Oliver Wolfendale shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    Hi There – First of all, we are so sorry that you are experiencing this issue. The engineering team is investigating and some information from users experiencing this would be super helpful.

    If you are willing, can you please send the following to teamsml@microsoft.com?

    1) How the meeting was scheduled – thru Outlook or Teams app
    2) The join link + dial-in # shown in the meeting invitation
    3) What time the issue occurred, and repro steps
    4) Actual & expected results

    Hopefully we can get to the bottom of this quickly. Thanks so much!

    ~ Alex

    14 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        This occurs whether scheduling the meeting in Teams or Outlook, doesn't matter.
        Until the auto join is fixed (either by organizer joining in Teams app or PIN via phone), we will continue using a different solution. Imagine company presidents / executives having to wait to be admitted to a conference call - doesn't go over very well.

      • Anonymous commented  ·   ·  Flag as inappropriate

        So after finding out this I looked at the PowerShell SfB shell, and it's actually possible to create a policy that allow people to not be stuck in lobby.

        Participants will be in lobby until the organizer has joined, but then no need to release them.

        You have to create a new Teams meeting policy

        For example: New-CsTeamsMeetingPolicy -Identity NoLobbyPolicy -AutoAdmittedUsers "Everyone"

        Then you can assign it to your users, or maybe make it the default one.

        Grant-CsTeamsMeetingPolicy -Identity john@contoso.com -PolicyName Tag:NoLobbyPolicy

        See Microsoft Docs for more details on the cmdlets.

        But basically it seems that now it's an admin control only, and not user like it used to be in SfB.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Just tested that today too, and found out that we don't have the option same as we had in Skype for Business to let people in without releasing them from the lobby.

        As everyone is saying, many executive will schedule meetings and only join by phone, so they can't let the people in.

        That should be fixed ASAP, else how can we drive our users to move from SfB to Teams.

      • Tim commented  ·   ·  Flag as inappropriate

        Microsoft please fix this as soon as possible. Not every meeting is attended via PC or Teams application. Hosts need to be able to start a meeting and admit all participants after they enter their PIN.

        Echoing David's post:

        "

        In Skype, we have the following scenario:
        - Participants call the conference number and are waiting in a lobby room for the organizer
        - The organizer calls the conference, enters his leader PIN.
        - The conference starts and participants that were waiting in the lobby room are admitted into the conference.

        In Teams, unfortunately, it's a bit different:
        - Participants call the conference number and are waiting in a lobby room for he organizer
        - The organizer calls the conference, enters his leader PIN.
        - The conference starts BUT participants that were waiting in the lobby room are NOT admitted into the conference.
        - The organizer needs to openTeams app (web, mobile, desktop) and to admit people from the lobby room.

        In main situations, it's OK but in some situations (especially top management meetings) they don't need Teams app. Thus, this process is quite cumbersome and not intuitive, and some meetings were actually cancelled because people thought it was a bug of Teams meeting.

        Solution is to have the same way of working than Skype: the conference starts when the organizer enters his leader PIN AND waiting participants are automatically admitted within the conference afterwards.

        Please let me know if it's the direction Microsoft will follow.

        Thanks,
        David"

      • jamie commented  ·   ·  Flag as inappropriate

        We have this issue also. We already changed the Meeting Policy settings in our Global Meeting Policy to "Allow Anyone to start the meeting" and also "Everyone is Auto-Admitted" to all meetings. This allows the organizer to dial in and all callers skip the virtual lobby IF THE MEETING IS SCHEDULED VIA OUTLOOK. If the meetings is SCHEDULED VIA TEAMS, our Meeting Policy settings are not respected, and the callers cannot be admitted to the call. This has got to be a bug.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please check your TeamsMeetingPolicy - most likely AutoAdmittedUsers are only EveryoneInSameCompany - this means phone users (who are currently treated as anonymous users since there is no easy way to validate their identity), will wait in lobby till explicitly admitted.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Here's a thought. Start with Lync, as infernally clunky as it is, and don't actually LOSE functionality when you "upgrayedd."

        Just sayin.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Everyone attending the meeting should be able to access the meeting without it being opened in an App. The current way that it functions is very frustrating.

      • David commented  ·   ·  Flag as inappropriate

        In Skype, we have the following scenario:
        - Participants call the conference number and are waiting in a lobby room for the organizer
        - The organizer calls the conference, enters his leader PIN.
        - The conference starts and participants that were waiting in the lobby room are admitted into the conference.

        In Teams, unfortunately, it's a bit different:
        - Participants call the conference number and are waiting in a lobby room for he organizer
        - The organizer calls the conference, enters his leader PIN.
        - The conference starts BUT participants that were waiting in the lobby room are NOT admitted into the conference.
        - The organizer needs to openTeams app (web, mobile, desktop) and to admit people from the lobby room.

        In main situations, it's OK but in some situations (especially top management meetings) they don't need Teams app. Thus, this process is quite cumbersome and not intuitive, and some meetings were actually cancelled because people thought it was a bug of Teams meeting.

        Solution is to have the same way of working than Skype: the conference starts when the organizer enters his leader PIN AND waiting participants are automatically admitted within the conference afterwards.

        Please let me know if it's the direction Microsoft will follow.

        Thanks,
        David

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