Audio conferencing not letting attendees into the teams meeting Unless they are authenticated by the Teams app
We have been experiencing a bit of a problem since last week and honestly at this point I am not really sure whether it has to do with some of the new teams policy features in teams or it is actually a tech. problem.
Basically as of last week when a user creates a meeting (with dialins) in the Teams addon in Outlook and he/she tries to join the meeting as the meeting host via phone the other invitees are just stuck in the lobby forever, as if the host never joined.
On the other hand, when the host joins with the Teams Client for Windows he/she can admit the users from lobby to the call (as expected).
The thing is that we have tested the same with skype for business outlook addin and it works as expected: meeting participants join -> stay in lobby until the host joins -> host joins via phone -> everyone is admitted.
i contacted Microsoft Support and they said that the only way to admit users in the lobby was using the teams app. This is crazy in all other phone conferencing systems when the host joins with their pin it admits everyone into the meeting. They said that the only way do get around this was to let anonymous users start the meeting and to automatically admit every one.
Can i request that when using audio conferencing that you do not need the Teams app to allow users in and that simply typing the host pin in should be enough.
There are two parts to this topic:
1) Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby —> We are working on it and we’ll update as we get closer to completion
2) Admit from lobby for PSTN: Organizer having ability to admit PSTN attendees from the lobby, when the organizer has joined via PSTN with a PIN. – This is in the backlog, to be worked on after #1.
Great feature take a while !!! When MICROSOFT will work on BUGS? And why bugs not really documented on O365 Status at least as advisory ?
Jim from NZ commented
I recently had a related (?) problem. I set up a meeting on MS Teams and invited a non-Teams user to the meeting. When I joined the meeting, they were waiting in the lobby. I clicked "Admit" but then they were stuck in the ether - we waited 3 or 4 minutes but they were not admitted. So we gave up and used a mobile phone on speaker. Not very satisfactory.
what is the Status of this bug, is a fixe deployed ?
Ben Phillips commented
Alex - does this roadmap item cover all the functionality listed here, i.e. we might see something in November?
when is this going to be fixed? This is ridiculous.
I have a similar issue. When organizing a meeting with Teams I always select the option to allow everyone to bypass the lobby. However, when I dial in via phone, I am not even asked to enter the pin, I am treated as if I were a participant (while I am the organizer). I have heard the voice before to ask if I am the organizer or a participant, but lately I do not have the option anymore to indicate that I am the organizer.
Ben Phillips commented
Hi Alex - could you provide an update on this please? It's currently a blocker for our company-wide rollout.
If the organiser joins via dial-in and enters PIN, this should admit everyone that has been waiting to join. We cannot assume that the organiser will be joining via Teams app.
it's a basic requirement in conferencing. when can we get this pls?
This is a huge frustration - please fix this ASAP.
Roger Navarro commented
This is a basic Skype (and other group colab tools) feature. This is one item that prevents us from moving over to Teams.
Any updates on this?
Is there an ETA on this fix? - we are waiting to go live with the phone conferencing add-on to Teams, but without this resolved we cannot implement.
CLAUDE LESSARD commented
This is ridiculous. The default option should be "All" users bypass the waiting room like in Skype. If I am an ORGANISER and join MY meeting BY PHONE and I have users in the waiting room I DON'T KNOW THAT SOMEONE IS WAITING and I CAN'T ACCEPT IT in the meeting. What a mess.
Mike Yam commented
It is partially works under the following settings
- Let anonymous people to start a meeting: OFF
- Automatically admit people: EVERYONE
- Allow dial-in users to bypass the lobby: ON
See the scenarios I have tested in the attached file. The last scenario doesn't work as expected.
Hey, is there an updatw about this issue? Its not working. Regards, Marc
Walt I commented
Any updates on this issue? We are having the same problem. there should be a way to admit callers from a land line or cell phone without having to use the app
We also need the ability to join a meeting from the PSTN without having to be admitted. Hopefully this is coming sooner rather than later.
Please fix... essential to our daily use!
Communique has integrated audio conferencing for Teams https://www.communiqueconferencing.com/microsoft-teams-audio-conferencing.asp. The host does not need to use the Teams app