Admitting PSTN users from the lobby

There are two cases covered in this item.

1) Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby. This is completed.

2) Ability for an organizer joined via PSTN to admit users from the lobby with a PIN. If you enable “Always let callers bypass the lobby” in your meeting options, people calling in by phone will join your meeting without having to wait for someone to admit them. See details here: https://support.microsoft.com/office/change-participant-settings-for-a-teams-meeting-53261366-dbd5-45f9-aae9-a70e6354f88e. This is on the backlog.

Please Note: In Q2CY20, we launched a new default in for the Teams meeting policy (https://www.microsoft.com/microsoft-365/roadmap?filters=&searchterms=63388). If tenants have not modified their default meeting policy, lobby is now enforced.

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Oliver Wolfendale shared this idea · October 15, 2018 · Flag idea as inappropriate… · Admin →

partially done ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · June 09, 2020

There are two parts to this topic:

1) Completed: Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby.

2) On the backlog: Ability for an organizer joined via PSTN to admit users from the lobby with a PIN. If you enable “Always let callers bypass the lobby” in your meeting options, people calling in by phone will join your meeting without having to wait for someone to admit them. See details here: https://support.microsoft.com/office/change-participant-settings-for-a-teams-meeting-53261366-dbd5-45f9-aae9-a70e6354f88e

Show previous admin responses (4)

partially done ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · November 19, 2019

There are two parts to this topic:
1) Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby — This is supported in the public ring now.
2) Admit from lobby for PSTN: Organizer having ability to admit PSTN attendees from the lobby, when the organizer has joined via PSTN with a PIN. – This is on the backlog. Please note: by choosing the meeting option to bypass the PSTN lobby, your attendees will join.

working on it ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · May 14, 2019

There are two parts to this topic:

1) Bypass the lobby for PSTN: The ability for admins and organizers to be able to specify a meeting option to bypass the PSTN lobby independently of the VoIP lobby —> We are working on it and we’ll update as we get closer to completion

2) Admit from lobby for PSTN: Organizer having ability to admit PSTN attendees from the lobby, when the organizer has joined via PSTN with a PIN. – This is in the backlog, to be worked on after #1.

needs your feedback ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · October 25, 2018

Hi There – First of all, we are so sorry that you are experiencing this issue. The engineering team is investigating and some information from users experiencing this would be super helpful.

If you are willing, can you please send the following to teamsml@microsoft.com?

1) How the meeting was scheduled – thru Outlook or Teams app
2) The join link + dial-in # shown in the meeting invitation
3) What time the issue occurred, and repro steps
4) Actual & expected results

Hopefully we can get to the bottom of this quickly. Thanks so much!

~ Alex

working on it ·

AdminAlex (Teams Engineering, Microsoft Teams) responded · October 25, 2018

This issue is obviously not working as expected. The engineering team is investigating. Thanks for raising the issue!

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