Incoming Call Notification / Dialog not always appearing
I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.
I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).
If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.
Attached is the dialog I normally see, when it's working, and goes missing.
Jake Edwards
shared this idea
54 comments
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Anonymous
commented
i have a user on windows 7 newest version of the client that is also hearing calls but cannot find where to answer them. upon investigation i found you have to go to the teams client and the top right hand corner has a banner to accept the call. it doesn't come forefront or have the standard answer call like everyone else in the company.
I am going to look into the mulitple display and the windows quiet hours setting.
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Anonymous
commented
I have one user that will get a benner in teams to accepts the call but not get the desktop notification. since it does not bring the notification to the forefront she was not seeing a way to answer it.
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Anonymous
commented
My issue is the answer call notification doesn't appear on the phone but does display on desktop. I don't have microphone and speaker on computer so can't answer the call. Shortcuts don't work on phone.
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Raj
commented
This still seems to be an issue
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Anonymous
commented
This worked for me, go to default apps, set defaults by app, then select all for teams..
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Anonymous
commented
I just uninstalled Teams then reinstalled and it now works. I opened teams online then in the user settings selected the download option. When I logged in on my desktop version it was working again. I just had the Windows 10 upgrade this week and had to uninstall and reinstall Chrome so I suspect that was my issue.
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[Deleted User]
commented
Yep - same problem here. Anyone found an answer to this?
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Anonymous
commented
same issue for me.
Ctrl-Shift-S answers the call.
Teams on the web has the controls.
Buttons visible when people in the same organisation call.
Only blank when external calls.
Ringtone sounds like it's calling skype for business so I think SFB is related. I've tried all the suggestions for un-installing SFB. -
Jojo Jose
commented
Same issue for me as well, shortcuts are working fine!!
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Wayne
commented
I have the same issue. Can't answer calls because of no answer button. My Client is updated to the latest rev, by the way.
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Simon
commented
same problem nottifications don't show up in desktop. tried everything, reinstall all different settngs etc.
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Edwina Revell
commented
I get this ALL the time. I basically let calls go unanswered and then call back. It is SOOOO annoying and fundamentally makes Teams flawed!!! If Teams is going to be used as a primary desk phone the most basic of functions is to be able to answer a call! This is 101!!!
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Siddharth Kaul
commented
I have also observed this issue.
Additional scenario is as follows:
When a user is added to an already going on call. The notification audio is audible but there is no popup to user to accept the call.
After the call is timed-out the chat group is added to the chat pane and then the user has to go to that chat group and then join the call. Which is annoying. -
KSC
commented
For me the call box is popping up behind whatever applications I have open, Word, Adobe, Outlook. If I minimize all those quickly enough I can get to the incoming call box that is popping up in the background. This box should definitely be popping up in the foreground. I will try the shortcuts below. Thanks!
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Anonymous
commented
This is a fairly new bug for me and I'm glad I'm not the only one. If I'm FOCUSED on a person's chat in Teams and they call, I see a small notification box on the right top. It's when I'm NOT sure who's calling that I am unable to answer.
I'm happy to have the shortcuts to answer calls in the meantime because they actually worked in this scenario!
"Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls."Please fix this MS Teams!
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Simon Scoffins
commented
This is an insane bug. Answering a call is the most basic of features. Our organization also uses Slack and Zoom. I've been pushing for a corporate standard. Teams made sense to me as we are largely an MS shop and have corporate Office 365. I will now stop advocating for Teams.
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Jamie
commented
Same issue!
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Dotan Brand
commented
same here with a mac and multiple displays. if I go with full screen on the primary monitor and teams on one of the secondaries , I can hear the call but cannot see who is calling
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Joerg
commented
Same here! Everyone in our company seems to experience this problem randomly.
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Arian Philly
commented
I also have this issue. I have a multi-monitor setup which sounds like might be involved in why this bug occuring.
Restarting Teams doesn't help.
Haven't tried restarting computer when this issue occurs (dont have time for a restart anyway with so many windows open for work during my workday, would rather wait for a real fix) ...I will try the shortcuts mentioned earlier until the bug is fixed:
"Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls."Note: Alt+Tab works as temp solution when I alt-tab into the small popup call-notification window. Someone else said that didnt work for them here, but it worked for me.
EDIT: Alt+Tab didn't work for me today... I had to restart Teams.