Incoming Call Notification / Dialog not always appearing
I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.
I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).
If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.
Attached is the dialog I normally see, when it's working, and goes missing.
Jake Edwards
shared this idea
30 comments
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Michele Testa
commented
The same here with Teams 1.3.00.5153 (64 bit) on Gentoo GNU/Linux (i3 window manager). Most of the time, call ring is sounding, but no answer buttons console. I miss the call, and have to call back. Really annoying :(
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James
commented
The issue for me was due to having Windows Quiet hours on. Once this was turned off then the call notifications appeared.
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Scott
commented
I get this problem most of the time. I can't see or find any notification that someone is calling, although the incoming call ring is sounding. I miss the call and then have to go to activity to see whose call I missed, then I call them back.
I am running the Teams app on my iPad 7th generation (model number MW742LL/A). The iPad is running iOS 13.4.1 . The Teams app is version 2.0.10, build 1.077.2020050702 (general), calling version 2020.10.01.21.
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Mike Larsen
commented
We are seeing the same issue "no incoming call notification". We verified in our case that is it dual monitor related. If we unplug the the second monitor (which was set as primary), the call notification reappears. If we change the primary monitor back to the Surface device it started working again.
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Houston
commented
If you don't see the dialog box to accept the call, use the keyboard shortcut instead.
Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls. -
Tim Waters
commented
I am using a Microsoft Surface 7 with 2 external monitors. I've set Primary display to main 29" extra wide. Initially, after a fresh reboot, call notifications appear normally. After running Teams for several hours and/or having had several calls, during a call, the system seems to rediscover and reset resolutions of the monitors. Monitors go dark during the call and then reappear. From then on, call notifications will not appear unless I happen to find the correct chat window for an incoming call. Sometimes I'm quick enough to see who is calling on my mobile device and then I tap the appropriate chat window and can answer the call. The other frustrating part is not being able to "ignore" a call when in a current call. The incoming call just keeps ringing and ringing and unless I ask the current caller to wait while I figure out who is calling, navigate to the corresponding chat so I can hit ignore.
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Adam S
commented
This appears to be an issue with multiple monitors. I think its a bug with teams. It shows in Alt-Tab but answer window won't show up when select it. Only work around is to go through chats with team members and when find the right one you'll see it in top right corner where you normally call out you can answer. MS needs to fix this bug.
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Pragnesh Patel
commented
Maarten Boekhold . Perfect. It's working once i set monitor as primary display.
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Maarten Boekhold
commented
Laurence, your suggestion saved my sanity... Seems Teams banner notifications don't work on my laptop if I connect an external monitor, extend the displays, and make the external monitor the primary display. As long as I keep the laptop screen as primary display however, things work fine.
Hope this is something that can be fixed soon....
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Laurence Oldfield
commented
To anyone still experiencing this try changing your display config settings (e.g disable one monitor then test call.) In our users case we found that this was tied to multi-display setups or moving between setups (e.g docking station at work, monitor at home)
I've had this issue for other programs usually manifest itself as rendering issues/blurriness, it's almost like Teams is trying to render the notification on a screen that doesn't exist.
It's also worth trying this:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-reset-external-monitors-settings/b3a53cef-e54f-4410-b09e-6846fa297a3f -
Starr
commented
I notice if you are in a chat window with the person, and they call, you can answer the call at the top of the chat window. If a person calls out of the blue and you had not been chatting with them, I can't find anywhere to answer the call. I can hear the call ringing but no way to answer.
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Anonymous
commented
Can confirm the problem. It seems to be random. had it twice in a row right now. Teams was started about atwo hours before.
! The window actually shows up in the preview when i hit Alt+Tab, but selecting it does not work.
I have a feeling it started after switching my monitor setup (e.g. rearranged the position of the two monitors in the control settings). This might be unrelated, but having developed software, I realise multimonitor setups can cause strange things sometimes.
(Sorry for double post. Editing failed)
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Veronica
commented
Yep this is still a big issue for me. I'm sure my manager must think I am screening his Teams calls! I appear to be the only one in my team that is having this problem. I have restarted the application numerous times without success. Running Windows 8.1
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Anonymous
commented
Same here, I can hear it ringing on computer but no where to answer. Have to answer on phone and use tiny screen instead. No way I could see to transfer call back to computer. How has this not been fixed yet?
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Anonymous
commented
there is somone that just got her account on ms teams, took a few installation attempts, but finally got her logged in. we did not notice the error with pop up at first, but then she was in conference calls and was seeing the error. notified me, I checked, sure enough, yes, error, but if she is in a chat with me and I call her, then the top right corner of the chat window shows the incoming call. but no pop up on her desktop or no sound either. I checked the Settings / Privacy and none of the settings had been touched, I even uninstalled and re-installed it, and still get the same error.
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Anonymous
commented
Same hear. It has become a game to try and find the answer button. The game is no longer fun! It
happens to all of us seemingly at random -
Arnt
commented
Same issue here. No part of the interface allows to answer the call...
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Anonymous
commented
I also have this issue. Windows 8.1, Teams Version 1.3.00.4461 (64-bit). Outgoing calls are fine. For incoming calls (Teams to Teams), I hear the ringtone, but don't get a notification to answer. Unlike OP, this happens all the time, not just when teams has been running for a long time.
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Madhusoodhana Madhu
commented
yeah, still issue is persisting, restarting teams works for the day
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Reno C.
commented
I also have this problem - but all the time, restarting does nothing. Windows 10.