Incoming Call Notification / Dialog not always appearing
I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.
I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).
If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.
Attached is the dialog I normally see, when it's working, and goes missing.
Jake Edwards
shared this idea
11 comments
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Reno C.
commented
I also have this problem - but all the time, restarting does nothing. Windows 10.
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Jean Turgeon
commented
On a MAC, it never seems to pop up when receiving a call. It does on Mobile phone and other Android based devices. very annoying....
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Sushant Gautam
commented
We are also facing the issue with several users where MS Teams doesn't show call notification and it shows user added when other person is calling.
Same behaviour in OWA too. We opened a case with Microsoft Support [18094322] where they also referred to this communication stating issue would be fixed in near future updates.
Please confirm if any estimated turn around time for this. -
Trev
commented
We are also getting this but we have isolated the issue - only seems to happen if a remote desktop session is running at the same time on that machine.
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Nicholas Bird
commented
Microsoft confirmed to me in [Ticket #:17637906] Team Request
that the issue is known and scheduled to be fixed on next update and that web client is unaffected. I want to beleive MS support but wouldnt MS have posted here if it was this far along? -
Nicholas Bird
commented
We are also seeing this randomly accross our clients. We have another issue that may be similar in that the Teams call control momentarily flashes on screen and then disappears but no ringing tone (despite the forwarding pbx still thinking it is delivering a call to the teams client)
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Narasa Sarat Medapalli
commented
There should be a way to disable Pop up notification for incoming calls.
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Stephen Whitson
commented
Same here, calls come through mobile and browser app just fine.
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Anonymous
commented
Same issue for all of our team, regardless of OS and device.
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A.H.
commented
Same here!
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CyrilNova
commented
We have the same problem.
It is random.We use also Skype Enterprise at the same time, maybe the problem is coming from it?
Other people experienced that; it's strange: some people in my organization have this, other people have not, it usually works for some people, then it suddenly doesn't anymore for them.