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Incoming Call Notification / Dialog not always appearing

I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.

I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).

If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.

Attached is the dialog I normally see, when it's working, and goes missing.

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Jake Edwards shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    A new build was spotted in the wild, 1.4.00.21154, which was released on 7/30/2021, and can be downloaded from https://statics.teams.cdn.office.net/production-windows-x64/1.4.00.21154/Teams_windows_x64.exe

    I actually managed to grab this particular build from https://raw.githubusercontent.com/ItzLevvie/MicrosoftTeams-msinternal/master/defconfig and the builds list is seemingly updated every day or so.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same issue on Linux client. Very annoying to wait for the call attempt to end and finally see who was calling you in "activity" afterwards.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same problem when I'm using a laptop + monitor "Extend These Displays" setup. I can hear the incoming call ringing, but the notification for me to pick up is nowhere to be seen.

    I have to wait until the call ends then call back.

    Being able to accept calls is a critical part of this software, we really need a fix for this.

  • Todd A commented  ·   ·  Flag as inappropriate

    With the last couple of Android and iOS updates, we are getting very intermittent incoming call notification dialog boxes. I could make 40 calls and never see this happen. However, we're getting many calls on this and I've been able to see it with my own eyes. We have opened a ticket up with Microsoft. i will update this thread if anything promising comes of it.

  • Thomas Jeavons commented  ·   ·  Flag as inappropriate

    MacBook Pro, have had the issue of no call notifications whatsoever. It only tells me when I have missed a call. The call used to ring on both my laptop and my phone, now I'm none the wiser.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same issue and I tried several things. I use my laptop and have an external monitor connected. In Display Settings if I use "duplicate the displays" it works and the answer call dialog appears and I can pick up. If I use "Extend these displays" it stops working. Teams is such an advanced program but the simple things don't work.

  • Steve commented  ·   ·  Flag as inappropriate

    We need a fix. User using remote desktop to access office computer can not pick-up a Teams call locally. The Teams call just rings and they must wait until the ringing stops to see who called.

  • Noone commented  ·   ·  Flag as inappropriate

    @Phil Grenfell, I have PROBLEM #2 but neither of workarounds 2 or 3 work for me. I simply do not see a notification. Also, it's broken and has been for months, not just from December.

  • Phil Grenfell commented  ·   ·  Flag as inappropriate

    TEAMS answering calls used to work fine from March to December. However during the last month we have had two notifications problem:

    PROBLEM #1: All notifications stop (TEAMS, Outlook, etc.) and you must reboot the PC to fix the notifications.

    PROBLEM #2: When working on a remote computer using the combination of a VPN client and "Remote Desktop Connection", when an inbound TEAMS call is ringing we need to minimize the "Remote Desktop Connection" but we don't see a notification pop-up on top (on the local computer) so the user must frantically minimize all their windows to find the notification pop-up

    WORKAROUNDS FOR PROBLEM #2

    After minimization of "Remote Desktop Connection" (to get back to the local computer) the following workarounds can be used to quickly answer the incoming TEAMS call on the local computer:

    1. Press [Control+Shift+S] to answer TEAMS call using keyboard shortcut

    2. Press [Windows+M] to minimize all windows then click answer icon in pop-up window

    3. Right-click task bar and choose "Show Desktop" then click answer icon in pop-up window

    4. Locally use a PC with two monitors, run "Remote Desktop Connection" on the non-primary monitor- you will see the TEAMS pop-up notification 100% of the time.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Or there's the Clear Cache option from answers.microsoft.com
    Hello Teams
    I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows - Try to clear cache of Teams
    If Teams is already running - Right click on Microsoft Teams app icon and Quit
    Press Windows key, hold it and press r
    Paste the following into Run Window
    %appdata%\Microsoft\teams
    Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.
    Now delete everything within this folder
    Open Microsoft Teams app and now check

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