Incoming Call Notification / Dialog not always appearing
I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.
I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).
If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.
Attached is the dialog I normally see, when it's working, and goes missing.
Jake Edwards
shared this idea
43 comments
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Edwina Revell
commented
I get this ALL the time. I basically let calls go unanswered and then call back. It is SOOOO annoying and fundamentally makes Teams flawed!!! If Teams is going to be used as a primary desk phone the most basic of functions is to be able to answer a call! This is 101!!!
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Siddharth Kaul
commented
I have also observed this issue.
Additional scenario is as follows:
When a user is added to an already going on call. The notification audio is audible but there is no popup to user to accept the call.
After the call is timed-out the chat group is added to the chat pane and then the user has to go to that chat group and then join the call. Which is annoying. -
KSC
commented
For me the call box is popping up behind whatever applications I have open, Word, Adobe, Outlook. If I minimize all those quickly enough I can get to the incoming call box that is popping up in the background. This box should definitely be popping up in the foreground. I will try the shortcuts below. Thanks!
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Anonymous
commented
This is a fairly new bug for me and I'm glad I'm not the only one. If I'm FOCUSED on a person's chat in Teams and they call, I see a small notification box on the right top. It's when I'm NOT sure who's calling that I am unable to answer.
I'm happy to have the shortcuts to answer calls in the meantime because they actually worked in this scenario!
"Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls."Please fix this MS Teams!
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Simon Scoffins
commented
This is an insane bug. Answering a call is the most basic of features. Our organization also uses Slack and Zoom. I've been pushing for a corporate standard. Teams made sense to me as we are largely an MS shop and have corporate Office 365. I will now stop advocating for Teams.
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Jamie
commented
Same issue!
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Dotan Brand
commented
same here with a mac and multiple displays. if I go with full screen on the primary monitor and teams on one of the secondaries , I can hear the call but cannot see who is calling
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Joerg
commented
Same here! Everyone in our company seems to experience this problem randomly.
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Arian Philly
commented
I also have this issue. I have a multi-monitor setup which sounds like might be involved in why this bug occuring.
Restarting Teams doesn't help.
Haven't tried restarting computer when this issue occurs (dont have time for a restart anyway with so many windows open for work during my workday, would rather wait for a real fix) ...I will try the shortcuts mentioned earlier until the bug is fixed:
"Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls."Note: Alt+Tab works as temp solution when I alt-tab into the small popup call-notification window. Someone else said that didnt work for them here, but it worked for me.
EDIT: Alt+Tab didn't work for me today... I had to restart Teams.
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Dave Lissemore
commented
I have missed multiple calls because I have no way of accepting the call. No dialogue box and plenty of frustration.
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Manigandan
commented
Most of the time, call ring is sounding, but no answer buttons console. And didn't get calling notification in Teams in desktop.
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Neil Pondo
commented
Another kind of this issue is that the user i'm calling via Teams didn't get any notification at all when i call them. It is also happening to me sporadically when they try to call me but i didnt get any notification, neither in Teams in desktop nor iphone.
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Abhishek Bhandare
commented
Any update on this issue?
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Michele Testa
commented
The same here with Teams 1.3.00.5153 (64 bit) on Gentoo GNU/Linux (i3 window manager). Most of the time, call ring is sounding, but no answer buttons console. I miss the call, and have to call back. Really annoying :(
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James
commented
The issue for me was due to having Windows Quiet hours on. Once this was turned off then the call notifications appeared.
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Scott
commented
I get this problem most of the time. I can't see or find any notification that someone is calling, although the incoming call ring is sounding. I miss the call and then have to go to activity to see whose call I missed, then I call them back.
I am running the Teams app on my iPad 7th generation (model number MW742LL/A). The iPad is running iOS 13.4.1 . The Teams app is version 2.0.10, build 1.077.2020050702 (general), calling version 2020.10.01.21.
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Mike Larsen
commented
We are seeing the same issue "no incoming call notification". We verified in our case that is it dual monitor related. If we unplug the the second monitor (which was set as primary), the call notification reappears. If we change the primary monitor back to the Surface device it started working again.
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Houston
commented
If you don't see the dialog box to accept the call, use the keyboard shortcut instead.
Press CTRL+SHIFT+A to accept video calls.
Process CTRL+SHIFT+S to accept audio calls. -
Tim Waters
commented
I am using a Microsoft Surface 7 with 2 external monitors. I've set Primary display to main 29" extra wide. Initially, after a fresh reboot, call notifications appear normally. After running Teams for several hours and/or having had several calls, during a call, the system seems to rediscover and reset resolutions of the monitors. Monitors go dark during the call and then reappear. From then on, call notifications will not appear unless I happen to find the correct chat window for an incoming call. Sometimes I'm quick enough to see who is calling on my mobile device and then I tap the appropriate chat window and can answer the call. The other frustrating part is not being able to "ignore" a call when in a current call. The incoming call just keeps ringing and ringing and unless I ask the current caller to wait while I figure out who is calling, navigate to the corresponding chat so I can hit ignore.
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Adam S
commented
This appears to be an issue with multiple monitors. I think its a bug with teams. It shows in Alt-Tab but answer window won't show up when select it. Only work around is to go through chats with team members and when find the right one you'll see it in top right corner where you normally call out you can answer. MS needs to fix this bug.