Incoming Call Notification / Dialog not always appearing
I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.
I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).
If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.
Attached is the dialog I normally see, when it's working, and goes missing.
Jake Edwards
shared this idea
148 comments
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Thomas Jeavons
commented
MacBook Pro, have had the issue of no call notifications whatsoever. It only tells me when I have missed a call. The call used to ring on both my laptop and my phone, now I'm none the wiser.
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Anonymous
commented
I have the same issue and I tried several things. I use my laptop and have an external monitor connected. In Display Settings if I use "duplicate the displays" it works and the answer call dialog appears and I can pick up. If I use "Extend these displays" it stops working. Teams is such an advanced program but the simple things don't work.
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Steve
commented
We need a fix. User using remote desktop to access office computer can not pick-up a Teams call locally. The Teams call just rings and they must wait until the ringing stops to see who called.
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Alex
commented
**** I reissued the annoying problem...please push!!! *****
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Noone
commented
@Phil Grenfell, I have PROBLEM #2 but neither of workarounds 2 or 3 work for me. I simply do not see a notification. Also, it's broken and has been for months, not just from December.
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Phil Grenfell
commented
TEAMS answering calls used to work fine from March to December. However during the last month we have had two notifications problem:
PROBLEM #1: All notifications stop (TEAMS, Outlook, etc.) and you must reboot the PC to fix the notifications.
PROBLEM #2: When working on a remote computer using the combination of a VPN client and "Remote Desktop Connection", when an inbound TEAMS call is ringing we need to minimize the "Remote Desktop Connection" but we don't see a notification pop-up on top (on the local computer) so the user must frantically minimize all their windows to find the notification pop-up
WORKAROUNDS FOR PROBLEM #2
After minimization of "Remote Desktop Connection" (to get back to the local computer) the following workarounds can be used to quickly answer the incoming TEAMS call on the local computer:
1. Press [Control+Shift+S] to answer TEAMS call using keyboard shortcut
2. Press [Windows+M] to minimize all windows then click answer icon in pop-up window
3. Right-click task bar and choose "Show Desktop" then click answer icon in pop-up window
4. Locally use a PC with two monitors, run "Remote Desktop Connection" on the non-primary monitor- you will see the TEAMS pop-up notification 100% of the time.
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Noone
commented
Did the clear cache option work though?
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Anonymous
commented
Or there's the Clear Cache option from answers.microsoft.com
Hello Teams
I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows - Try to clear cache of Teams
If Teams is already running - Right click on Microsoft Teams app icon and Quit
Press Windows key, hold it and press r
Paste the following into Run Window
%appdata%\Microsoft\teams
Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.
Now delete everything within this folder
Open Microsoft Teams app and now check -
Anonymous
commented
Workarounds not Fixes. I have the same problem, a reboot brings the notification to the foreground for a few hours but then it only displays when everything is minimised. I'm no expert but I have found there is a shortcut to answer calls without relying on the notification panel. Ctrl+Shift+S answers an incoming calls although your still don't know who it is (just like the good old days before caller display). There are many other key-stroke shortcuts available, in Teams click your profile disc top right and the dropdown menu has the Keyboard shortcuts option, opening this show you the shortcut menu. Alternatively, when a call comes in, right click the taskbar at the bottom of the screen and you get the Show desktop option which minimises all applications to reveal the illusive notification screen, right click again to Show open windows to restore the minimised applications.
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Ryan
commented
I have figured it out, if teams is in full screen, the thing will not sure, but when it's minimised, it will show.
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James
commented
So strange that Microsoft apparently ignores this bug, despite so many people experiencing it!?
I'm also experiencing it using RDP.
A VERY POOR WORKAROUND:
If you know who is calling (e.g. see it on phone or remote dekstop), go to activity tab and find them there and double click on their name - instead of initiating a new call, it will answer the incoming call. -
Colm
commented
Same here. I don't get calls very often, but when i do there is no option to accept them anywhere. Very frustrating. I can't even see who is calling me!
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Alex
commented
***** I reissued the annoying problem...please push!!! *****
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Anonymous
commented
we have the same issue, the teams incoming calls pop up dialogue can't be seen, but its behind all the windows.
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David
commented
Same issue. Can hear calling tone, but there's nothing to click to accept and start call. Keep missing calls.
Win 8.1 - no RDP. -
Ryan
commented
Same here on My MacBook Pro!
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Anonymous
commented
Having the same issue on a macbook
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Anonymous
commented
I use Teams locally, while I work through VPN/Remote Desktop. Teams is closed on my remote PC. I can hear incoming calls or requests to join meetings , but I cannot answer them because there is no notification. I can't even tell who's calling, unless it also rings on my mobile app. It seems this problem is recurring over the last couple of years in various forms. I would like to see Microsoft prioritize this issue and keep checking that it's not broken before releasing updates, or make the function more robust.
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Mark Hogan
commented
Same issue here. I RDP over Citrix to my Windows 7 desktop in the office where Teams is installed. I also have Teams on my own laptop and login with that to my company's Teams environment. I also have Teams on my mobile. Incoming calls ring on my office desktop which is pointless as there is no audio support setup over my RCP Citrix session. It rings also on my mobile, which I can answer which might work for audio only, but is useless for any sharing. I can hear it ringing on my own laptop, but there is no where to answer the call. On my laptop I have MS Teams version 1.3.00.30866, last updated 12/4/20 but who can be sure that is December 4th or April 12th? Laptop has Windows 10 Version 2004 (OS Build 19041.746)
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Annie
commented
Unable to answer calls. No incoming dialog box on screen. Sound of call intact. I have to quickly go into History to see who called and hope they'll answer when I call them back. Persistent and serious issue. Macbook Air running latest Big Sur. Please do something.