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Incoming Call Notification / Dialog not always appearing

I find after having Teams run for some time (e.g. more than a day) that the Incoming Call notification dialog seems to stop showing on the Windows Desktop version.

I can hear the incoming call sound, there's just no way to accept the call -- I have to use my mobile (which is also ringing and has a notification).

If I quit and re-open Teams, then it shows future incoming calls, so it's purely an issue that the "Incoming Call" dialog doesn't show.

Attached is the dialog I normally see, when it's working, and goes missing.

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Jake Edwards shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Maarten Boekhold commented  ·   ·  Flag as inappropriate

    @James Belik, this is brilliant. I can confirm the issue is with the notification to be shown off-screen. I hope that with this information Microsoft will be able to work on a fix for this issue. I've requested the IT department of my company (a strategic Microsoft partner) to open a ticket with MS containing this information.

    For now, I'm happy enough with using FullHD on my laptop screen, which ensures I'm seeing the notification popups on my external primary display.

  • James Bělík commented  ·   ·  Flag as inappropriate

    Experiencing the external monitor issue on 1.4.0.22472. External monitor is full hd resolution while laptops internal is 4k. The teams notification on the external monitor is positioned of screen. When I change internal monitor resolution to full hd it fixes the issue, but obivously I do not want to downscale the monitor so I can not use this workaround. The issue affects message notifications as well. I was able to workaround the message notifications by changing notification style to Windows in Teams settings. Now I can at least see message notifications. My workaround for the calls is to press Windows Key + Tab when someone is calling, on that overview the call dialog is visible. I click on the call dialog and the press enter key which accepts the call and at least I know who was calling before I accept... I also found out that if you are fast enough, when you click on the call dialog after pressing win key + tab you can then press alt key + spacebar and select "Move" from the dropdown menu and then using arrow keys you can reposition the dialog on screen. This actually fixes the issue completely until you restart the pc, then you have to do it again. Pretty damn annoying.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same issue on Linux client. Very annoying to wait for the call attempt to end and finally see who was calling you in "activity" afterwards.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Having the same problem when I'm using a laptop + monitor "Extend These Displays" setup. I can hear the incoming call ringing, but the notification for me to pick up is nowhere to be seen.

    I have to wait until the call ends then call back.

    Being able to accept calls is a critical part of this software, we really need a fix for this.

  • Todd A commented  ·   ·  Flag as inappropriate

    With the last couple of Android and iOS updates, we are getting very intermittent incoming call notification dialog boxes. I could make 40 calls and never see this happen. However, we're getting many calls on this and I've been able to see it with my own eyes. We have opened a ticket up with Microsoft. i will update this thread if anything promising comes of it.

  • Thomas Jeavons commented  ·   ·  Flag as inappropriate

    MacBook Pro, have had the issue of no call notifications whatsoever. It only tells me when I have missed a call. The call used to ring on both my laptop and my phone, now I'm none the wiser.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have the same issue and I tried several things. I use my laptop and have an external monitor connected. In Display Settings if I use "duplicate the displays" it works and the answer call dialog appears and I can pick up. If I use "Extend these displays" it stops working. Teams is such an advanced program but the simple things don't work.

  • Steve commented  ·   ·  Flag as inappropriate

    We need a fix. User using remote desktop to access office computer can not pick-up a Teams call locally. The Teams call just rings and they must wait until the ringing stops to see who called.

  • Noone commented  ·   ·  Flag as inappropriate

    @Phil Grenfell, I have PROBLEM #2 but neither of workarounds 2 or 3 work for me. I simply do not see a notification. Also, it's broken and has been for months, not just from December.

  • Phil Grenfell commented  ·   ·  Flag as inappropriate

    TEAMS answering calls used to work fine from March to December. However during the last month we have had two notifications problem:

    PROBLEM #1: All notifications stop (TEAMS, Outlook, etc.) and you must reboot the PC to fix the notifications.

    PROBLEM #2: When working on a remote computer using the combination of a VPN client and "Remote Desktop Connection", when an inbound TEAMS call is ringing we need to minimize the "Remote Desktop Connection" but we don't see a notification pop-up on top (on the local computer) so the user must frantically minimize all their windows to find the notification pop-up

    WORKAROUNDS FOR PROBLEM #2

    After minimization of "Remote Desktop Connection" (to get back to the local computer) the following workarounds can be used to quickly answer the incoming TEAMS call on the local computer:

    1. Press [Control+Shift+S] to answer TEAMS call using keyboard shortcut

    2. Press [Windows+M] to minimize all windows then click answer icon in pop-up window

    3. Right-click task bar and choose "Show Desktop" then click answer icon in pop-up window

    4. Locally use a PC with two monitors, run "Remote Desktop Connection" on the non-primary monitor- you will see the TEAMS pop-up notification 100% of the time.

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