How can we make Microsoft Teams better?

Need to be able to search/call Outlook contacts' phone numbers without leaving Teams

The biggest obstacle and user complaint we have when rolling out Teams is that users cannot search for their Outlook contacts to call like they could in Skype For Business. Instead, they have to open Outlook and reference the contact's phone number which is inefficient & clumsy. It goes against everything else Teams does well in in terms of consolidating apps/interfaces. Users should be able to search for and call their outlook contacts via PSTN without having to leave Teams.

Skype for Business is still a much more streamlined design for external PSTN calling because users cannot find and dial their contact's numbers in Teams. This is also true for inbound calling with the lack of inbound caller ID/contact details provided. Until this user experience is improved, I'm going to have delay our Teams rollout. Please consider adding these features soon!

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Andy Saleen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Brett Donnelly commented  ·   ·  Flag as inappropriate

    We have 280 remote locations that have old school PBX's with POTS lines and 200 users in our HQ with Teams with full phone PSTN calling. We are unable to call them from our corporate address book as we did in Skype. This is a big issue for us. The workaround of copy and past of the phone number is not acceptable to our users.

  • Anonymous commented  ·   ·  Flag as inappropriate

    How did this simple thing get left out? I have thousands of contacts in OL/Exchange; who thinks that duplicating them into another app is OK?

  • Lee commented  ·   ·  Flag as inappropriate

    Very poor user experience compared to Skype and Outlook. Needs to be addressed urgently.

  • Andy Saleen commented  ·   ·  Flag as inappropriate

    Still no word if this has even been read...

    Users should be able to search for and call their outlook contacts via PSTN without having to leave Teams.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Does anyone know if this is on their roadmap? This is a MUST, we have several address lists for suppliers and being able to search and call them from Teams is essential.

  • Adam commented  ·   ·  Flag as inappropriate

    This one is surprising. Would have thought this was a feature from the get go.

  • Randy Moon commented  ·   ·  Flag as inappropriate

    Agree. Inability to auto-search and call Outlook contacts from Teams is a big disappointment and really hinders attraction of Teams for any user making a lot of external calls.

  • Dan M commented  ·   ·  Flag as inappropriate

    Contact search also needs to include any phone number (without having to get the formatting correct) that is on the person's profile. This includes mobile, office, home, etc.

  • John Murphy commented  ·   ·  Flag as inappropriate

    This is a 100 % correct statement. The Teams contacts is a horrible experience - It almost seems like Microsoft has forgotten the entire contact experience.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would like to have some possibilty to migrate a Sharepoint list as a groupe in the Contact list. So u can synchronise the Sharepoint List with Outlook, Teams and everyone in your Company.

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