Allow selection of camera flicker frequency between 50hz & 60hz
Allow selection of camera flicker frequency between 50hz & 60hz like the setting that is available in Skype for Business.
We are just starting to use Teams for video calls and the frequency of the lights causes video flicker because this is not configurable.
If you're unable to use Skype to change the camera settings, then you can try using the Windows 10 Camera app.
Go to start > Type "Camera" > Open the "Camera" App. > Click "Change Camera" in the top right until it is using the camera you want to fix > Click on the cog in the top left (Settings) Then scroll down and change from 60Hz to 50Hz.
I've been having this irritating flickering on my Aukey webcam. I found a fix:
- go to Skype / Skype for Business
-> sounds and picture
-> underneath the backgrounds -> camera settings
-> switch from 60 hz to 50 hz
it's kinda insane that this hasn't been addressed yet
I had to use SKype to access the setting. Why not in Teams??
I still cannot find the setting and had to use Skype to access the setting.
Why nog in Teams ?
Yup, here we are in the middle of a pandemic, everyone relying on video conferencing, and my LED lights make it look like I live in a permanent silent rave. Funky strobing!
It's terrible, and a fix should be very simple. you are clearly fixing it for 60hz, but don't care about the rest of the world. Put a config option in, **** if you can't afford the dev time to do the UI, just have it honor the registry setting, and we can all work with that.
Kevin M commented
Please add flicker reduction setting on Teams. Modern LED light bulbs in the room cause the video stream to flicker. I have a DJI drone with a 50Hz and 60Hz anti flicker setting for the camera and that works well, I'm sure Teams could add a similar feature to the software. It would be very helpful, as during conf calls with many people working from home, some people's cameras flicker due to the lights in their rooms. Thanks.
Or even better; detect camera flicker and autocorrect! Still, a useful addition to be able to select (lacking a proper camera settings section).
Please add powerline frequency option for webcams in MS Teams
Jan Lukas commented
This is so important! Think of the users in Europe!!
Poor 50Hz Aussie commented
Me too. Come on Microsoft.
While waiting for Microsoft to make this configurable within Teams you can also try plugging webcam directly into the PC or Laptop as some docking stations and USB hubs do not support 60hz and could be causing the problem.
Example: When plugged into Dell docking station WD15 the webcam flickers when on a Teams video but when webcam plugged directly into laptop USB port video at 60hz under teams works fine.
This is still an issue and only affects Teams. Please fix!
In Windows 10.
Click the Start menu, type "Camera" and start the Camer App. Then click the settings icon, and change the frequency. Even though the frequency is correct, change it to the other setting, and change it back to the correct one. Then exit the Camera App and start a Teams call. The fequency is now correct. You might have to restart your computer for this to take effect in all applications.
David Bonne commented
New Zealand has the same issue with 50Hz. Especially bad flickering if you are using Teams video under fluorescent lighting. Come on MICROSOFT ! Put an option under "More Actions - Device Settings - Camera" for 50Hz vs 60Hz line frequency!
In the meantime - to minimise the effects of this use one of the backgrounds, or better still, take a photo of your current background, store it in %AppData%\Microsoft\Teams\Backgrounds\Uploads and then use that background for your session - it will remove all the flickering except what's on you ;)
Phil Richardson commented
I live in Australia where our power frequency is 50Hz.
I am running Windows 10 Build 1709 (64-bit) and have a Micrsoft Lifecam HD-3000.
I have been troubleshooting the issue of a flickering video feed when using video conferencing at home (which is quite common across our business and clients in Australia and globally at the moment due to COVID-19)
1 - If I use Microsoft Skype v22.214.171.124, in the settings in Skype, I can set the webcam "Powerline Frequency" to either 60Hz or 50Hz. If I set it as 60Hz my video feed 'flickers'...whereas if I set it to 50Hz my video feed is perfect.
2 - If I use the Microsoft Camera App 2019.124.60.0, under the settings in the Camera app, I can set the "Flicker Reduction" to either 60Hz or 50Hz. If I set it to 60Hz there is a flickering video feed, if I set it to 50Hz it is a clean video feed.
2a - When chaning the value in the Microsoft Camera App, it updates to following registry key:
= REG_DWORD = "1" (this is what the Camera App sets for 50Hz)
= REG_DWORD = "2" (this is what the Camera App sets for 60Hz)
3 - If I use Zoom or Cisco WebEx, they appear to follow the settings in the registry for my camera as was set by the Microsoft Camera App.
3a - If I set it to 60Hz in the Camera App (and therefore the associated "PowerlineFrequency" registry key is set to 2) then my video conferencing feed in Zoom or Cisco WebEx will be flickering.
3b - If I set it to 50Hz in the Camera App (and therefore the associated "PowerlineFrequency" registry key is set to 1) then my video conferencing feed in Zoom or Cisco WebEx will be great and stops flickering.
So, I can successfully use Skype, Zoom, WebEx for video conferencing when the value is set for 50Hz.
4 - Now for the bad news.... when I use the Microsoft Teams Desktop App, it does *not* give me an option to select between 50Hz or 60Hz; and *nor* does it honour what the Microsoft Camera App set in the "PowerlineFrequency" registry key.
The Microsoft Teams Desktop App is enforcing 60Hz, which means my video feed flickers and is unuseable for video conferencing - which in this day and age of COVID-19 is something we are heavily using.
There will be many people in Australia, and many other countries around the world whose electricity supply runs on 50Hz, who are no doubt suffering the same issue but haven't had the technical knowledge to work out the problem here.
Perhaps the majority of our business, and that of many Australian, UK, and European clients will end up moving away from Microsoft Teams, and over to Cisco WebEx or Zoom, due to the flickering issues when video conferencing with Microsoft Teams - which again is becoming highly evident due to the vast amount of working from home going on due to COVID-19.
The risk of moving away to one of Microsoft's competitors could be minimised by Microsoft should the development team care/wish to either provide an option in the video/webcam settings to select between 50Hz or 60Hz; or for Microsoft Teams to honour/use the "PowerlineFrequency" registry key as set by the Microsoft Camera App.
Microsoft - over to you to address this issue please, and ideally rapidly at that.
Otherwise you could possibly start seeing swathes of users moving (back) to other platforms for video conferencing, because the experience of a flickering video feed is abysmal, disconcerting, and looks very poor when we are engaging with clients.
Please adapt these settings-pages ASAP in Teams. Almost all of the cams that can be bought are 60Hz by default and whole Europe uses 50Hz. This is a real showstopper for us.
I can't believe it is almost 2 years ago, since a user asked this, and the problem still exists in MS Teams. Why at all bother to have forums or "uservoice" when nobody from Microsoft every reads any of this and take action.
As a workaround:
Set PowerlineFrequency key value to 1 for 50Hz; 2 for 60Hz
Of cause each brand of webcam will have a different VID.
Mike Yam commented
Need this configure. Although there is a workaround by configure the setting in S4B app, it eventually fix the flickering issues in Teams. But we already uninstalled S4B for all users!! Camera app is not included in our Windows images!! So there is no ways for us to change it to 50Hz.